Customer Service Management

batrina l. abrams

**** ********* **.

Conyers, Ga. 30094

404-***-****

***********@*****.***

objective

A highly qualified and dedicated professional offering

versatile strengths, and a record of successful job

performance; demonstrating effective skills in

analyzing, attention to detail, communications, customer

service, problem solving, time efficiency and

interpersonal relationships.

Experience

2006-2013 DeKalb County Government- Probate Court

Decatur, Ga

Principal Technician / Court Clerk

Assist public in the process of will probating, Customer

Service

Input Court documents from attorney's (motions, Caveats,

answers, briefs)

Setup Hearing dates for Court proceedings

Handle Probate Court matters (research of estates);

Petitions filed by attorney & general public

Receive payments for court fees/Post fees to Court

Billing System (Main Frame)

1990-2006 NCO Financial Servics formerly Risk Management

Alternatives, Inc.

Atlanta, GA

Letter Analyst

Assist with the development of the Company's Letter

Program

Worked closely with Letter Vendor to ensure the accuracy

of company's letter stock and delivery

Accounts Receivable Clerk (Equifax Risk Management)

Post A/R payments daily (approx. 150-200 cks & mo)

Balanced Bank Deposit

Researched unidentified or misapplied monies

Customer Service Specialist

Assist Clients with billing questions

Responsible for Aged Accounts (call clients)

Set up new accounts

Education

Dekalb Technical College 1995

Clarkston, GA, Associate's Degree

Business Management (major) Marketing (minor)

Savannah State University, Savannah,GA

1987-1988 Business Major

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