Customer Service Project Manager

James Rawls

Regional Director at The Borgen Project

*************@*****.***

Summary

Innovative and creative business director with an undergraduate degree in Business Administration and a

proven track record in managing business operations while driving brand growth and improving sales.

Experienced leader recognized for building strong process improvements and customer relationships while

leveraging excellent negotiating skills to achieve company success. Respected business manager with extensive

experience in the retail and healthcare industry adept at identifying emerging trends and opportunities.

Experience

Regional Director at The Borgen Project

October 2013 - Present (3 months)

Meet with local congressional leaders and lobby for legislation that improves living conditions for those

living on less than $1 per day. Mobilize people in your community to contact their congressional leaders.

Assist with fundraising efforts. Build a network of people engaged in the cause. Develop and implement

strategies for furthering the cause.

Project Manager / Record Associate at Foley & Lardner LLP

September 2013 - Present (4 months)

Achieves operational objectives by contributing information and recommendations to strategic plans and

reviews; preparing and completing action plans; implementing production, productivity, quality, and

customer-service standards; resolving problems; completing audits; identifying trends; determining system

improvements; implementing change. Creation of new files, following established procedures entry of all

records into the client records management database. Prepare records for offsite warehouse storages as

necessary.

Preservation Analyst I at BB&T

March 2013 - May 2013 (3 months)

Pull reports and complete on a daily basis. Secure vacant/abandoned properties in a timely manner. Provide

proper notification on vacant properties to Hazard Insurance carriers as required in the homeowners

Policies.Monitor vacant properties for possible storm and/or vandalism damages. Make sure properties are

winterized and grass is maintained in the proper season. Identify bids provided by field service companies.

Review and approve according to BB&T,

Investor and Insurer guidelines, which includes proper submission with required documentation to the

Investor/Insurer to ensure titled reimbursements are paid to BB&T. Assist in the payment of inspection and

preservation invoices and verify compliance to Investor/Insurer guidelines. Coordinate evictions. Ensure

Federal Housing Authority (FHA) properties are in convey condition, per FHA regulations, within 30 days of

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foreclosure sale date or vacancy. Assist property inspection companies in locating properties, which may

include researching internal mortgage records and external tax records. Update mortgage servicing platform

to record all inspection and property preservation activity.

Bank Teller at Wells Fargo

November 2012 - February 2013 (4 months)

Greeting customers and making them feel welcome, as well as catching up with those you see regularly

Processing transactions for customers to help them manage their finances. Finding ways to make financial

services more convenient for customers, like helping them sign up for online banking services.

Recommending additional products and services to meet customers’ needs. Referring customers to your

Wells Fargo partners

Shift Supervisor at CVS Caremark Corporation

July 2011 - April 2012 (10 months)

Oversee all shift scheduling, supervise, train and direct all personnel and store initiatives. Provide superior

customer-centric service and support, manage consumer relations, issues, and strive to promote a “shopping

destination” experience. Verify all pricing is accurate and that merchandise is stocked, rotating as appropriate.

Execute merchandise/product placement and signage for all merchandise, and manage and monitor loss

prevention programs and systems. Protect store assets, identify and provide oversight to shoplifters. Complete

procurement and receipt of all merchandise and develop daily reports and sales forecasts.

Store Manager at Check Into Cash

May 2010 - December 2010 (8 months)

As an Manager I was responsible for managing every aspect of the day-to-day operations of the

center.Provided exceptional customer service and financial counseling. Help manage and execute marketing

campaigns. Ensured that all transactions are accurate and all policies are followed.

Traveled locally for marketing, collections, staffing, and banking responsibilities.

Volunteer Experience

Regional Director at The Borgen Project

October 2013 - Present (3 months)

Meet with local congressional leaders and lobby for legislation that improves living conditions for those

living on less than $1 per day. Mobilize people in your community to contact their congressional leaders.

Assist with fundraising efforts. Build a network of people engaged in the cause. Develop and implement

strategies for furthering the cause.

Skills & Expertise

Customer Service

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Microsoft Excel

File Management

Data Entry

Inventory Management

Microsoft Office

Outlook

Process Scheduler

Customer Satisfaction

Human Resources

Management

Retail

Analysis

Executive Management

Executive Coaching

Fundraising

Nonprofits

Non-profit Administration

Non-profit Volunteer

Non-profit Leadership

Non-profit Board Development

Program Management

Education

Almeda University

Master of Business Administration (MBA), 2012 - 2014

University of Maryland College Park

Certification, Project Management, 2012 - 2013

Corllins University

Bachelor Of Business Administration, Business Administration, 2009 - 2011

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James Rawls

Regional Director at The Borgen Project

*************@*****.***

Contact James on LinkedIn

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Contact this candidate