Customer Service Manager

Jesse L. Brazee

*** ******* ********* ********* *** Pompano Beach, FL 33069 954-***-**** ********@***.***

Objectives

To acquire a position where my personal skills, problem solving, leadership and communication skills can be

utilized to assist in Customer Service Relations.

Office Organization

Food Service Management

Office and Restaurant Sanitation

Spreadsheets & Reports

Microsoft Office Computer Skills

Financial Responsibility

Door to Door & Phone Sales

Customer Service & Relations

Work Experience

ADAMS SUBS & CATERING Pompano Beach, FL Restaurant

Manager in Training, 2013

• Took food orders by phone and email server.

• Trained to lead a staff of 6 employees, organizing schedules and registers.

SAVE A LOT Pompano Beach, FL Warehouse/Distribution Center

Janitorial, 2013

• In charge of cleaning the warehouse and doing all janitorial duties.

• Assisted in inventory of the warehouse.

MAJESTIC JET Pompano Beach, FL Private Airport

Maintenance Operations, 2013

• Cleaning and managing airplane hangars.

• Stocking planes with information packets, snacks, magazines.

• Organizing the pilots’ schedules, assist in flight scheduling.

ALL PHASE MECHANICAL Pittsfield, MA/Hancock, MA HVAC/Electricity

Mechanical Operations Assistant, 2010-2012

• Speaking to customers inquiring of their wants and needs for the job.

• Stocking the work truck with supplies necessary.

• Assisting the owner of the company with the job.

• In charge of follow-up calls with short surveys of their experience with the company.

AGI POLYMATRIX Pittsfield, MA Plastics Manufacturing

Quality Control and Mechanical Operations Shift Leader, 2012

• Checked for defects in prepared moldings.

• Supervised machinery for all plastic molding.

• Stocked machinery when low.

• Inventory checks and cleaning of warehouse.

JIMINY PEAK MOUNTAIN RESORT Hancock, MA Ski Resort & Recreation

Entertainment Operations, 2012 (Seasonal)

• Greet guests into the Mountain & Aerial Parks.

• Harness and review safety procedures with all guests prior to their experience on rides and attractions.

• Supervise all riders while on attractions.

LEGACY JANITORIAL North Adams, MA Cleaning and Sanitation Company

Volunteer, 2011

• Cleaning office spaces after business hours in attempt to create a more pleasurable work experience for the

employees.

• Assisted management in inventory, purchase ordering and filing of clients and accounts.

PAPA GINOS – North Adams, MA - Pizzeria

Server and Financial Assistant, 2009 to 2010

Responsible for assisting in the preparation of food and drinks for the customers of the restaurant.

In charge of serving the customers their food and addressing any problems they may have with the operation of

the facility.

Assisted management in the opening and closing of registers, closing out customers at the end of their meal,

making deposits for the restaurant and assisting in budgeting for inventory and purchasing.

AARONS SALES & LEASE – North Adams, MA – Retail Sales/ Rental

Product Technician, 2008-2009

Responsible for running a constant inventory of warehouse products.

Assisted in scheduling pickup and delivery, as well as repair and installation appointments for the company.

Duties also included developing payment plan options for customers, and scheduling payment pick-up and

drop-off’s.

Facilitated in the organization of Customer Care phone calls, to ensure satisfaction with the products and service

provided.

BURGER KING North Adams, MA Restaurant

Shift Leader, 2008

Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies and

equipment between storage and work areas by hand.

Process orders, assisted the Manager or Supervisor in supervising associates

Operates cash register and receives payment from customer in cash or credit card, accurately counts

and provides change to customers as required while following all the company's customer service

and cash handling policies and procedures

BERKSHIRE FAMILY & INDIVIDUAL RESOURCES – North Adams, MA –

Intern, 2007-2009

Performed various secretarial duties for the company, which included answering phones, handling messages and

issuing memos for the General Manager and CEO of the company.

Assisted the physically and mentally handicapped by transporting them to and from the grocery store, bank, and

other day to day activities.

Taught individuals and their families coping and life skills that could otherwise not be obtained without

assistance.

Cleaning rooms, bathrooms, restocking toiletries.

Education

Ashford University

2010, Select Courses in Criminology and Criminal Justice

FullSail University

Present, Sports Media & Marketing

2011, Bachelors Program (not yet graduated)

References

Furnished upon request.

Contact this candidate