Project Manager Quality Assurance
Resume:
RODNEY L. DRUMMOND
*************@*****.***
EXPERIENCE SUMMARY
Strong management and analytical background in project management, system
analysis, business analysis, networking, help desk, desktop support,
software development, and life cycle development projects using ISO 9000
performance standards and Capability Maturity Modeling. Outstanding
technology and analytical skills in establishing a successful small
business where sales increased from zero to over $5,000,000. Utilized
customer relation skills to service requirements confined to several
contracts within the Department of the Navy, Department of Justice (DOJ),
the Federal Aviation Administration (FAA), Department of Transportation
(DOT), Small Business Administration (SBA), DC General Hospital, and PG
County Schools. As a member of various successful proposal preparation
teams, met with contracting officers for contract startup or conclusion.
Monitored main and subcontract budget invoicing using the following
accounting systems: Deltek, Peachtree, Taking Care of Business, and
QuickBooks. In addition, he has established corporate policies including
hiring and firing procedures, timesheet automation, pay schedules, and the
Employee Handbook.
WORK EXPERIENCE
11/02 - Present, Supervisor Tetra Tech -AMT
. Responsible for corporate coordination and compliancy obligations
for the Sarbanes-Oxley (SOX) audit and Enterprise Resource Planning
(ERP) requirements agreed upon with Price Waterhouse Coopers (PwC)
using Accounting Practices, Oracle, Peoplesoft, Costpoint, and Visio.
This effort involves the completion of integrated schedules and
control deficiencies.
. Accomplishes human resource objectives by recruiting, selecting,
orienting, training, assigning, scheduling, coaching, counseling, and
disciplining employees; communicating job expectations; planning,
monitoring, appraising, and reviewing job contributions; planning and
reviewing compensation actions; enforcing policies and procedures.
. Achieves operational objectives by contributing information and
recommendations to strategic plans and reviews; preparing and
completing action plans; implementing production, productivity,
quality, and customer-service standards; resolving problems;
completing audits; identifying trends; determining system
improvements; implementing change.
. Meets financial objectives by forecasting requirements; preparing an
annual budget; scheduling expenditures; analyzing variances;
initiating corrective actions.
. Updates job knowledge by participating in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations.
. Enhances department and organization reputation by accepting ownership
for accomplishing new and different requests; exploring opportunities
to add value to job accomplishments.
. Managed a nationwide contract providing network administrators,
desktop support, help desk, and programmers, to provide Information
Technology augmentation support, administration, and maintenance under
the guidance of the FAA. The scope of this task was to provide
Information Resources Management (IRM) planning support, Access
current operating system, Establish system requirements, Mitigate risk
and improve performance, Test application compatibility, Training,
Windows System Migration, Desk Top support, Help Desk support, and
hardware maintenance support to the Automated Data Processing (ADP)
environment operated by over 32 Regions including Small Management
Office (SMO) sites nationwide.
. Supported the Maintenance Data Terminal (MDT) by securely imaging an
exporting to the FAA System Specialist for the maintenance of the NAS.
All FAA specialists have ready access to an MDT. The System
Specialists perform their duties at remote locations.
. Provided nationwide help desk support in a call center environment in
support of Windows Migration and Applications, ORACLE programs, Active
Directory, COTS software, and UNIX servers.
. Provided first line support for any information technology issues and
problems. Provided assistance by phone, email and/or using HEAT and
REMEDY ticket management system. Tracked issues to resolution.
. Updated the internal knowledgebase with issue resolution details.
. Tracked user account creation, changes and deletions.
. Performed password resets and re-certify tokens.
. Supported computers, laptops, tablets, smart phones and applications.
. Monitored and escalated alerts from antivirus systems.
. Monitor backup system alerts and escalate errors.
. Maintain user accounts including rights, permissions and systems
groups.
. Manage critical incidents.
. Quickly and accurately determine incident scope and impact.
. Updated daily status reports and shift handover reports.
10/89 - 11/02, CEO/Project Manager, Dynamic Computer Concepts, Inc.
. Owned and operated computer services consulting firm responsible for
various customer support including an automated system for the
analysis of flight records, assigning user fees for flights, and
disseminating the processed flight data.
. Responsible for the software life cycle development (SDLC) of the
International Information System (IIS). This system integrated
several database applications into one system that automated the work
processes of international country and policy specialists.
. Responsible for the SDLC and Quality Assurance (QA) of the Official
Airlines Guide (OAG) queries and reports to enable the generation of
reports in response to requests for information regarding the OAG.
Converted the Air Traffic Activity Data System (ATADA) from ORACLE to
Windows application.
. Provided systems Independent Verification and Validation (IV&V) and
Quality Assurance (QA) in support services for the development of the
Consolidated Operational Delay Analysis System (CODAS). This system
allowed staff to assemble and analyze data related to commercial
airline flight delays.
. Responsible for the completion of the Overflight Accounts Receivable
Management Information System (OARMIS). This system was designed to
generate, issue, and track, bills to operators of over flight
aircraft. The system assisted the FAA in recovering directly from
users the cost of providing air traffic services to aircraft which
over fly the U.S. operated airspace, but do not take off or land in
the U.S. The principal function of OARMIS was to generate bills;
maintain accounts payable data, and interface with DAFIS. The
Department of Transportation's Accounting System was ordered to
transmit electronical accounts receivable balances; and balances; and
generate ad-hoc queries and standard reports all over the internet
using Deltek,Visual Basic, MS Access, Java Script, C++, and HTML.
. Responsible for the delivery of support documentation including
cabling plants.
. Performed systems backups ensuring the proper operation of the LAN
telecommunications gateways such as the Remote Async gateway, FOB 10A
Fiber Backbone, and API backbone network connection; and ensuring
optimal operation of customer database systems.
. Installed and updated software on desktop computers, maintained
routers and serves, to ensure network reliability.
. Conducted the successful migration from Novell to Windows NT.
Installed and administered desktop software including PC Docs, Docs
Open, cc:Mail, CaLANder, Travel Manager, Travel Authorization.
. Responsible for the integration of workgroups on different servers
including Novell, NT, SUN, and UNIX Servers. Provided support to
install, test, implement, configure, and maintain LAN using TCP/IP,
DNS, tape backups, Dial-out Gateways, and Fiber Backbone.
. Maintained point of contact to provide desktop support and migration
for Windows 2000, Windows98, Windows95, Windows NT, Windows XP, and
UNIX. Provided per-call maintenance services for all ADP
hardware/software/network support to various clients through an on-
call contract. Assured connectivity of Windows NT, Windows 2000, and
Windows XP Wide Area Network (WAN) and Local Area Network( LAN) for
the Federal Aviation Administration, Department of Justice, DC
Government, PG County Schools, the Embassy of Botswana, Queen Law
Office, and Ticer Law Office.
. Designed and coded modules and systems on MVS mainframe and PC
Desktops to translate accounts into format used for billing for DC
General Hospital.
. Developed 52 Tracking System for the Office of Human Resources of the
FAA, to track the progress of job applicants and the productivity of
the Human Resource office personnel.
. Supported the Department of Justice (DOJ), Community Relations
Services (CRS), with the hardware and programming to list the Cuban
and Haitian detainees reported to the White House.
. Controlled the development efforts to list the 8(a) Small Business
and associating contracts for the Small Business Administration (SBA),
Minority Small Business (MSB).
02/88 - 10/89, Sr. Systems Analyst, Kendrick & Company
. Provided software development and desktop support to the Federal
Railroad Administration (FRA) and the FAA.
. Define and initiate projects, and assign Project Managers to manage
cost, schedule, and performance of component projects, while working
to ensure the ultimate success and acceptance of the program.
. Maintain continuous alignment of program scope with strategic
business objectives, and make recommendations to modify the program to
enhance effectiveness toward the business result or strategic intent.
. Coach, mentor and lead personnel within a technical team environment.
. Planned, developed and deployed hardware and software solutions for
office automation throughout each agency using the latest in computer
software and hardware equipment such as Dbase, Clipper, C++, and
Windows Applications.
EDUCATION
Masters Computer Science Cyber Security
Virginia College 2007
HDI Certification
ITIL Familiarity
PMP Familiarity
ADDITIONAL INFORMATION
Hardware: Dell, Gateway, Compaq, Sun, Burroughs, Modcomp, Dec, Data
General, Tandem, Macintosh, Wang, Texas Instruments, Univac, Honeywell,
Vax, HP, IBM, IBM Compatibles
Operating Systems: MSDOS, Windows 3.x, 95, 98, 2000, NT, Millennium, and
XP, Windows 7, UNIX, Sun Solaris, 3COM
Software: Word Perfect, MS Office Suite, PowerBuilder, MS Project, PC
Docs, Docs Open, Deltek, Peachtree, QuickBooks,
Programming: C, C++, Visual Basic, Access, Oracle, Fortran, Cobol,
FoxPro, HTML, Assembler, PL-1, Macro-11, Paradox, Pascal, Dbase, Clipper,
Lotus Notes, Java
Protocols: TCP/IP; SPX; IPX; SLIP; DHCP; FTP; PPP; Ethernet, Vmware
Training:
Microsoft Certified Systems Engineer (MCSE), Microsoft, 03/02, 60 hours
Cisco Certified Network Associates (CCNA), Microsoft, 05/02, 45 hours
Windows NT Administrator, Southeastern Institute, 08/97, 95 hours
Personal Computer Technician, Southeastern Institute, 02/97, 130 hours
UNIX Systems Administrator, Southeastern Institute, 12/97, 105 hours
Network Specialist, Southeastern Institute, 05/97, 120 hours
WEB Authorizing Specialist, Southeastern Institute, 03/98, 110 hours
Computer Facilities Security, Southeastern Institute, 07/98, 90 hours
Security Clearance: 85P Government Facility Clearance 11/02, Top Secret
6/87
Contact this candidate