Customer Service Data Entry

Barbara Lampkins

P.O. Box ***, Half Moon Bay CA *4019

***********@*****.*** - 650-***-**** home or 650-***-**** cell

Work Experience

Caregiver

In Home Support Services - San Mateo, CA

December 2005 to October 2013

Responsibilities

Assisted Living Home Care: gave medications, meal preparation, housekeeping, transportation,

errand running, companionship, palliative, dementia, worked with hospice staff and End of Life

Care

Accomplishments

Enabled client to have a better quality of life as well as made home safe and comfortable. Work

well with others such as clients palliative and hospice care team.

Skills used: good observational skills; practical and sound judgment; good organizational;

respond quickly to health emergencies, patience with client, empathy for the elderly and disabled.

Distribution/Mail Clerk (laid off)

American Heart Association - Burlingame, CA

May 2002 to April 2008

Responsibilities

Sorted and distributed mail; processed check requests; maintained and purchased office supplies;

data entry of billing codes for accounts payable as well as shipment orders; filed documents;

receptionist back-up – switchboard, greet and sign in visitors

Accomplishments

Made sure time-sensitive documents were distributed by mail; data entry was accurate and

complete; became familiar with mail processing equipment

Skills Used

Familiar with FedEx and UPS shipping process; Microsoft Word, Excel, 10 key by touch, Windows

XP OS

Library Aide

City of San Mateo Public Library, San Mateo CA

October 2001 – April 2002

Processed returned books and shelved; data entry for technical services department, new books

and pricing acquisitions; used RFID System for new books acquired

Barbara Lampkins

P.O. Box 896, Half Moon Bay CA 94019

***********@*****.*** - 650-***-**** home or 650-***-**** cell

Registration Coordinator I and Administrative Assistant (laid off)

U.S. Fleet Leasing Inc. (changed to CitiCapital Fleet Services 2000) - San Mateo, CA

January 1994 to August 2001

Responsibilities

Renewed leased car registrations and process license renewal notices. Performed accounts

payable online for driver reimbursements. Processed checks and responded to customer requests

and inquiries via phone. Data entry updates of license information according to various state

regulations.

Accomplishments

Customer service support that reconciled invoices and billing resolutions.

Skills Used

Customer service - developed phone etiquette; heavy phones; resolved complaints and bill

problems; learned various state vehicle registration regulations

Education

AA in Administration with a specialty in Medical Assisting

College of San Mateo - San Mateo, CA

References available upon request

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