Manager Customer Service

Gerry RIEPL

*** ****** ***** • Hartford, WI ***** • Phone 262-***-**** • ******.**@*****.***

Summary

Seasoned Operations Manager with 20 plus years of print, process improvement, and Lean

experience obtained from positions within large, multi national magazine and catalog print

company. Goal oriented professional with strong technical, mechanical, interpersonal, and

organizational skills. In addition, has demonstrated ability to learn quickly and enjoys the

challenges associated with new responsibilities.

ExperiencE

Terlinden Roofing April 2012 Present

Roofing Specialist

Daily partnership with co workers and management to plan tools and materials needed for

the days work.

Removal of existing roof.

Installation of new roof to code.

Install new fascia soffit and gutters as needed.

Repairing of equipment in need.

Commercial snow removal.

Quad Graphics: September 1982 December 2011

2009–December 2011 Quad Graphics Promotion Sussex, WI

Corporate Press Support and Paper Production Claim Manager

Managed Production Claim Process, which recovered $885,000 in 2009 to over $2.7 million

in 2011 through Process Improvement, Training and Automation.

Led Kaizen events using Lean Process Tools cutting cycle time, recovering lost equipment

time and waste.

Built relationships with suppliers improving paper quality and reduced disputed paper

claims.

Worked with I.T. Department to develop Paper Issue Alert System used in 14 Printing

Plants.

Developed and trained Web Break through Production Claim Process for Production Claim

Managers at Legacy QG and World Color Plants.

March 2010–December 2011 Quad/Graphics / Quad Winkowski Promotion Poland

Corporate Press Support Manager – International (Poland)

Facilitated production improvement and waste reduction opportunities in 2 printing plants.

Assisted in developing and implementation Product Tracking Systems on 12 Web Offset

Presses.

Identified and mentored Business Area Managers (BAM) and Managing for Daily

Improvement (MDI) Leaders.

Mentored Pressroom Department Manager to identify and implement production

improvement, waste reduction, and cost reduction opportunities.

Identified and assisted with implementation of Owner Involved Maintenance (OIM),

Preventative Maintenance (PM), and Equipment Start Up processes.

Gerry RIEPL

903 Dakota drive • Hartford, WI 53027 • Phone 262-***-**** • ******.**@*****.***

Experience continued

Quad Graphics Promotion

2001–2009 Lomira, WI

Pressroom Department Manager (165 Employees and 12 Web Offset Presses)

Responsible for employee safety, training, performance counseling and reviews.

Responsible for equipment, scheduling, Lean process improvements, and continuous

improvement opportunities.

Direct communication with customer service representative and customers.

Responsible for pressroom quality and responses to customer issues.

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1982 2001 Quad Graphics Wisconsin and Saratoga Springs, N.Y.

Press Manager / Press Shift Supervisor

Pressroom Shift Supervisor responsible for 9 press crews, color okay’s and customers.

Responsible for education and training employees, from New Hires to Pressmen.

Interviewed and hired Pressroom employees.

Trained Press Crews in Buenos Aires, Argentina

C.A.S.T. Team Leader – Led customer improvement teams.

Answered customer concerns for the Hartford Pressroom.

Started Up and Ran Heidelberg M1000B Double Web Presses.

Top Production Pressman

EDUCATION AND TRAINING

Lean Bronze Certification June 2010 Quad Graphics Sponsored

Multiple Safety Classes and Trainings

Multiple Management Development Classes (Root Cause Analysis, Communicating Across

Personal Differences, Active Listening, Explaining Clearly etc.)

Multiple Technical Classes (Roll tender, 2nd Pressman, Color Control, etc.)

New Berlin West High School Graduate New Berlin, WI

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