Engineer Technical Support
Resume:
Nelson M. Perez
Objective
Manassas, Virginia 20110
Long-term employment with a cutting edge firm in the fields of, but not limited to, Data, Voice,
Video, Real -Time Multimedia, Unified Communications Telepresence, videoconferencing and/or
A/V integration design.
**********@*******.***
Work Experience
Audio-Visual Integration Design Engineer
10/2011 – 09/2013 Pragmatics, Inc., Reston VA
Primarily responsibilities; Conducted site surveys, created classroom, auditorium and conference room audio
visual designs for the US Military throughout the US, conduct pre-installation tests of custom designs. Create
engineering design reports containing architectural, AV signal flow and rack elevation drawings. Consulted with
lead AV integration sub-contractors to assist with installation idiosyncrasies. Provided end-users with custom
technical analysis and support of videoconferencing network and multi-vendor endpoint systems.
Telepresence Consulting Engineer III
06/2010 – 06/2011 Cisco Systems, Inc., Reston, VA
Provide technical supervisory support before, during and after scheduled Telepresence hardware installations.
Administer post install configurations, testing and customer training. Providing customers with custom technical
analysis and support of their video network and multi-vendor endpoint systems. Provide recommendations
tailored to their current needs and those of the Cisco and Tandberg Telepresence product lines.
Strategic Services Account Manager
10/2007 – 6/2010 Tandberg, Reston, VA
My primary responsibilities were to provide exclusive technical support for several strategic accounts. Providing
custom technical analysis, troubleshooting, support and solutions of the client's video network and endpoint
systems. Provide recommendations tailored to the needs of the individual customer. Design and administer
training on related subjects. – Provide technical support for the entire Tandberg videoconferencing product line.
Sr. Service Engineer
7/2007 – 10/2007 Hoppmann Audio Visual, Chantilly, VA
Perform post installation field service on audio visual integration and videoconferencing projects. Conduct site
surveys, preventive maintenance work. Interface with product vendors, help desk and engineering staff to
troubleshoot and resolve maintenance issues. De-install/reinstall A/V and VTC devices and perform software
upgrades.
Sr. Integration Technician
7/2006 - 5/2007 Five by Five Communications, Inc., Fairfax, VA
Design, fabricate and install custom A/V & VTC system integrations for government accounts. Build, configure,
test, install and troubleshoot all aspects of multi-vendor VTC integrations. Provide post installation technical
support. Perform Lead Technician duties providing technical guidance to Junior Technicians.
Sr. Systems Engineer
9/2005 - 7/2006 Visual Systems Group, Inc., McLean, VA
Perform both in-house technical system engineering duties and field based A/V system integration installs.
CTS, Tandberg, Extron and Cisco CCNA certified. Familiar with AMX and Crestron product lines. Fabricate and
install A/V equipment racks. Perform site surveys and assist in the generation of Scope of work documents,
AutoCAD and Visio drawings and project quotes. Perform Help Desk technical support duties and on site
system orientation classes.
A/V Systems Integrator
2/2004 - 9/2005 Total Video Solutions, Inc., Chantilly, VA
Integrator / Installer of corporate level and government VTC and A/V systems. Build, test and install video
conferencing and rack based multi-room A/V systems.
A/V Sales consultant
9/2002 - 2/2004 ULTIMATE ELECTRONICS, Dallas, TX
Provide Home Theater consultation; draw up technical bill of materials and diagrams. Prepare and deliver high-
end A/V product presentations. Retail, merchandising and installation of various consumer audio & video
products. Provide phone based technical support regarding Home Theater install and configuration issues.
Sales Engineer
3/2001 - 3/2002 NuVision, a TANDBERG Company, Farmers Branch, TX,
Provided technical assistance to regional sales engineers and primary sales force. Developed and gave
technical presentations during customer site visits. Prepared customer Requests For Proposals, (RFP).
Developed and maintained the company intranet. Participated in pre-release software beta tests and
evaluations. Was primary technical liaison during AVVID interoperability testing. Developed technical training
class for videoconferencing management software product. Lead efforts to stage, deploy and support
videoconferencing products at industry trade shows. Provided consulting input for Videoconferencing endpoint
installations and management of customer videoconferencing infrastructures. Generated technical and
networking diagrams along with icon templates to assist sales efforts. Assisted in the maintenance and
management of the company's videoconferencing infrastructure.
System Engineer
5/1987 - 1/2001 NEC America, Inc., Irving, TX
System Engineer – Video Group Developed several new video conferencing, turnkey systems. Deployed and
managed an Ethernet based video distribution system, bringing broadcast quality video to the desktops of the
corporate HQ. Lead efforts to stage, deploy and support video and data products at several industry trade
shows. Provided consulting input for the installation and management of the corporation’s audio/video
infrastructure.
Sr. Technical Support Specialist – Data Group Provided technical support for the entire line of legacy modem
and OEM products. Published numerous technical bulletins and application notes to support field service efforts
and fortune 500 customers. Contributed numerous technical graphics and illustrations to support the product
manual writing efforts. Provided the engineering staff with detailed written reports of software bugs either
reported by customers or discover via product testing.
Support Engineer - National Technical Assistance Center - Provided phone based technical support of PBX
switch products. Made special fact finding field trips, documenting, first hand, customer complaints and
reported problems. Assisted fellow support engineers by generating and distributing technical bulletins on
resolved problems including technical illustrations.
National Technical Support Specialist
11/1977 - 5/1987 CXR - Anderson Jacobson, Fremont, CA
National Technical Support Specialist – All products. Acting liaison between the engineering and field service
staff. I verified field reported bugs and reported finding to the engineers for further analysis. Generated
engineering bug fix documentation and distributed to the field service staff. Provided direct phone based
technical support to End Users.
Technical Field Service Representative – All products. Serviced and maintained a client base of approximately
65 Wall Street firms and banking institutions. Performing electro-mechanical service on the entire line of data
communications devices.
Clearance
2012 – 2022 - SECRET
Education
02/2012 – Crestron DMC-D, Polycom, Renkus-Heinz, Da-lite, Cisco Telepresence
02/2008 – Tandberg certification; TMS, Video Endpoints, MCU and network infrastructural devices.
05/2007 – Shure Electronics, Arundel, MD; certification - Shure Wireless Audio Product line.
10/2006 - BiAmp, Beaverton, OR; certification - Product Specialist / System design programmer
04/2005 - ICIA/CTS, Fairfax, VA; certification - ICIA - CTS
10/2005 - Extron Electronics, Inc., Reston, VA; certification - Extron's School of Audio Visual Technologies.
07/2005 -Tandberg, Reston, VA; certification – TCEP, TCAP, TMS – Telepresence products
08/2004 - Polycom, Chantilly, VA, Certification - Technical Representative - Videoconferencing products
05/2003 – UTA, Arlington, TX; some college coursework Completed pursuing Bachelor degree (BSEE)
12/2001 - Northlake College, Irving, TX; certification - Cisco CCNA Certification.
11/2001 - TANDBERG, Dallas, TX; certification - Tandberg VTC – Legacy products
09/1999 Tarrant County College, Hurst, TX; lower classmen credits completed before transferring to UTA
06/1975 - N. Y. C. Technical college, Brooklyn, NY; AAS - Electro - Mechanical Technology
09/1969 - City College of N.Y.C., New York City, NY; Pre-engineering curriculum, preliminary college
coursework completed
Skills
Skill Name Skill Level Last Used / Experience
A/V/Integration Expert Currently used / 12yrs.
Internetworking support Expert Currently used / 10ysr.
MS Office Suite Expert Currently used / 12yrs.
PC builder Expert Currently used / 10yrs.
Technical illustrator Expert Currently used / 12yrs.
VTC & Telepresence specialist Expert Currently used / 10yrs.
Languages
English - Spanish (Fluent)
References
Reference Name Phone Email Type
Richard Grace 703-***-**** ******@******.*** Professional
Blair Fuller 571-***-**** ***********@*****.*** Professional
Diedra Ware, CW03, USN 703-***-**** ******.****@****.*** Professional
Richard Stanley 703-***-**** ********@****.*** Professional
Michael Geyer 571-***-**** *******@*****.*** Professional
Mike Smith 540-***-**** ****.*****@*******.*** Professional
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