Customer Service Information Technology

*

M ichael J. Kraese

**** ******* *****

East Meadow, New York 11554

Telephone: 631-***-****

Ema i l: M ***.******@*****.***

_

Objective: To obtain a position in an I nformation Technology

department that will utilize all of my skills and allow

me to develop and learn additional skills and industry

best practices.

Technical Skills:

Software : Experience with M icrosoft Office 2003/2007/2010/2013, Microsoft

E xchange Server 2010, Microsoft Forefront Security for Exchange, Microsoft

SharePoint Server 2007/2010, Symantec Backup Exec, Acronis Backup & Recovery,

K aspersky Endpoint Protection, Veeam Backup & Replication, PHD Vi r tual

B ackup, Sage ACT! 2011/2012

O/S: P roficient in Microsoft Windows XP/Vista/7/8

Server: P roficient in M icrosoft Windows Server 2003/2008/2008R2 Technologies

Vi r tualization : M icrosoft Hyper-V Server 2008R2, VMware vSphere 4.x/5.x

Networking H a rdwa re: P roficient in Cisco Small Business, L inksys, D-L ink,

Netgear ProSafe, Endian Firewall, ClearOS Enterprise, pfSense

Networking P rotocols: T CP/IP, DNS, DHCP, NAT, VPN

H a rdwa re: A bili ty to diagnose Computer Hardware issues and repair them

accordingly. Abili ty to build desktops and servers.

P rofessional Experience:

Ben’s General Contracting Corp., B aldwin, New York 03/13 –

11/13

2

Network Administrator

• Manage Microsoft Exchange 2010 e-mail servers

• Manage Microsoft Active Directory services

• Deployed enterprise level networking standards and equipment

• Deploy and managed Sage ACT! CRM suite

• Deploy Sharepoint 2010 Server and portal

• Manage multiple Windows 2003/2008R2 servers

3

J .A. Lee Electric, I nc., Q ueens, New York 09/07 – 11/11

12/12 – 03/13

I T Administrator

Provide full range of Help Desk support to end users locally and remotely

Manage VoIP phone system

Manage modems, routers, and switches in all 4 branches

Design and deploy a Vir tual Private Network connecting 2 main offices

Manage Microsoft Exchange 2010 e-mail server

Implement Gigabit networking hardware and equipment

Setup and deploy workstations and laptops for employees

Configure Blackberry, Android, iOS & Windows Mobile based

PDAs/Smartphones for field employees

Contact vendors about parts and software for system upgrades

Install hardware upgrades into workstations and laptops

Manage eBay operations

Manage Network Attached Storage Devices

Migrate physical servers over to vir tual servers using Microsoft Hyper-V

Migrate physical and Hyper V servers to VMware vSphere 5.x

Design and deploy Microsoft Sharepoint Web Portal

Manage Corporate cell phone account and equipment

Co-design network layout and infrastructure for new branch

Manage both on-site and off-site backups using various backup applications

Configure and manage multiple Windows Server 2003/2008R2 domain

controllers in all branches

Configure & manage servers running FileMaker Server 11, QuickBooks 12,

M icrosoft Sharepoint Server, Microsoft Groove 2010 Server, Sage Timberline

O ffice, and Terminal Services

Global Facility Management & Construction, I nc ., 12/11 –

10/12

Melville, New York

Support Analyst

• Provide all levels of support to local and remote users

• Manage Panasonic phone system

• Manage modems, routers, and switches in all branches

• Manage Microsoft Exchange Server 2010 cluster

• Manage VMware ESX servers/clusters

4

• Setup and deploy workstations and laptops for employees

• Configure Blackberries, iPhones, and Windows Phone 7 devices

• Install hardware upgrades into workstations and laptops

• Co-design and deploy Microsoft Sharepoint Web Portal

• Manage both on-site and off-site backups using various backup applications

5

Q uadra I nternational, I nc., E ast Northport, New York 06/06 – 06/07

Technician/Retail Assistant Manager

In teract with the general public to sell and explain our products and services.

Communicate with Contracted clients to provide both over the phone, and on-

site support for both software and hardware related issues.

Implemented Microsoft Office Groove 2007 for scheduling and file sharing,

w ith the ability to access off-site.

Build and configure servers and workstations for both walk in customers and

contracted clients.

Diagnose and repair both hardware and software related issues in-house for

both walk in customers and contracted clients.

Take inventory of stock, add new shipments to the inventory system, and

s tock on shelves where appropriate.

Place orders with online vendors for equipment and hardware to be used for

walk-in customers and contracted clients.

Use the internet to do research for new technologies that could be

i mplemented for both walk-in customers and contracted clients.

Testing new software and equipment for possible deployment.

Additional Qualifications:

Exceptional verbal communication skills and excellent technical support (phone)

s kills

Exceptional attention to detail with excellent organizational and multi tasking

s kills

Strong customer service and interpersonal skills

Typing speed of 60 words per minute

Education:

11/12-Current I T University Online, New York City, New York

Information Technology Training

09/05-01/08 B ria rcliffe College, Bethpage, New York

Bachelor of Business Administration and Information Technology

• Alumni Scholarship winner.

09/01-06/05 Smithtown H igh School, Smithtown, New York

6

M ajor in Business

• Excellence award for Wall Street I

• Excellence award for E-commerce and

E ntrepreneurship

• DECA member for the 2002-2003 academic

year

References available upon request

Contact this candidate