Customer Service Manager
Resume:
Ashley Thomas
*** ****** ******, ******, ** ***** 936-***-****
***********@*****.***
Objective
I am seeking a position with a company offering personal and
professional growth and advancement in exchange for, outstanding work in a
challenging environment. I want to obtain a position where I can maximize
my management skills, quality assurance, program development, and training
experience.
Profile
A highly motivated, goal-oriented professional in organizational management
and development with excellent communication skills and experience in
managing cultural change within an organization. Recognized for reliability,
persistence, and a strong work ethic, with a positive attitude in a fast
pace, high-pressure environment. Committed to servicing clients through a
management style that inspires other to excel with a determination to
succeed.
Work History
Marketer/Promoter/Manager Lil Jabb & The Zydeco Soldierz, Houston, TX
July 12 to Current
Paralegal Assistant (P/T Intern) Bays & Bays Law Firm, Conroe, TX
December 11 to October 12
Marketing Coordinator (P/T) State Farm Insurance, Conroe, TX
November 09 to February 11
Assistant Manager A Mac Trucking, December 05 to
(F/T) Conroe, TX November 09
Assistant Manager Catherine's Plus Size, June 08 to December 08
(P/T) Conroe, TX
Education
Business Lone Star College, Conroe, August
Administration TX 2007 - May 2012
Business Sam Houston State University May 2012- Present
Administration
August 2003 - May 2007
Conroe High School, Conroe,
High School Diploma TX
Additional
Notary for the State of Texas
Ashley Thomas
109 Morgan Street
Conroe, TX 77301
***********@*****.***
Dear Sir or Madam:
This letter is to introduce myself and to let you know of my interest in
becoming a part of your company. The enclosed resume will furnish you with
information concerning my overall employment background, training,
education and skills. My work abilities are backed up with experiences and
knowledge. I assure you that I can successfully fulfill any obligations
requiring of any responsibility upon your company.
In each of my previous job experiences, I have performed my assignments
with a high degree of skill and professionalism. My current objective is to
obtain a position that will fully utilize my skills and offer an
opportunity for continued professional growth.
I believe in excellence and have always dedicated myself, my talents and my
creative abilities to assure the successful accomplishment of any company
goals. My positive attitude and willingness to give 150% makes me a
valuable asset to any organization that would employ me. I am confident
that my skills will be an asset and have a favorable impact in your
organization.
I look forward to hearing from you in the near future and hopefully to
schedule an interview in which I hope to learn more about your company.
It's goals and plans and how I may be able to contribute to its continued
success and growth.
Thank you for your time.
Sincerely,
Ashley Thomas
V Directed and coordinated the operations and activities of a Trucking
company
V Formulated policies, programs, and procedures for transportation
system
V Responsible for quality customer service, satisfaction &
profitability
V Proactive role in maintaining files and records according to the
Company's policies
V Revised driver schedules to ensure increased efficiency, lower costs,
and expedited operations
V Supervised the sales staff & provided support in coordinating
activities with the Company's objectives
V Assisted in store promotional and optimal display of merchandising
programs
V Performed administrative functions: tracking, ordering, & managed
inventory, ensuring store security
V Proactive role in establishing & carrying out shrinkage control
discipline programs inventory & audits
V Responsible for quality customer service, satisfaction &
profitability
V Responsible for quality customer service, satisfaction &
profitability
V Handle and bring in new Insurance prospects
V Proactive role in maintaining files and records according to the
Company's policies
V Perform administrative functions: billing, answering phones, &
handling customer relations
V Coordinated marketing events according to the Company's objectives
V Telemarketing: Making 250 plus calls a day
. Phi Theta Kappa, top 10% of college with 3.5 GPA
. Associates of Arts
.
. Graduated top 24% of my senior class with 3.7 GPA
. Nominated Who's Who Among America's High School Students and Athlete's
.
Organizational & Strategic Planning Problem Solving
Collections & Sales Training and Development
Team Building Leadership Skills
Customer Obsession Goal Oriented
Technical Skills
Proficient with Microsoft Word, Outlook, Excel, Power Point, and Word
Perfect
Excellent References Available Upon Request
V Prepare legal documents, including briefs, pleadings, appeals, wills,
and contracts
V Perform administrative functions: handling customer relations, and
answering phones
V Assist the lawyer with proceedings of a particular case
V Maintain document file, file pleadings with court clerk, organizing
files, conducting legal research, and drafting documents.
V Responsible for quality customer service, satisfaction &
profitability
V Handle and set up shows and performances
V Proactive role in managing files and records according to the Band's
policies
V Perform administrative functions: billing
V Coordinated marketing events according to the Band's objectives
Contact this candidate