Customer Service Representative
Resume:
Mary Bernadette Renteria
*************@***.***
Objective:
I am interested in a professional position that will allow me to expand my
skills as a customer service representative and general office clerk
utilizing 20+ years of experience. I dedicate myself to work under
pressure in a fast paced environment, have exceptional organizational
skills and the ability to multi-task. I am a positive attitude team player
and consider customer relations a priority in any job.
Professional Experience:
University of Texas Health and Science @ Hobby WIC
11/04/2011-02/14/2013
. Reviewed client's one on one regarding their income for qualifications
to apply for the program
. Lab intake of height, weight and hemoglobin
. Data entry of client's information in order to submit their WIC card
with benefits
. Orientation classes with client's regarding healthy eating for
themselves and their families
. Filing, answering phones, copying and faxing
Global Employment Solutions Temporary Service @ Houston Chronicle Credit
Department
08/2008-10/12/2011
. Process all credit applications for advertisement regarding Hearst
Corporation
. Contact sales rep receiving information regarding the customer
. Collect and run credit card payments on Edgil and POS system
. Daily mail and cashier run
. Handled all customer Spanish calls regarding their advertisement
accounts
A-1 Personnel Temporary Services @ City of Houston Fire Department
Classified Recruiting
09/2007-08/2008
. Assisted regarding qualifications for recruitment and conditional job
offers
. Preparing files for job fairs and public relation events
Formally UT Medical Billing/Per-Se Technology-Now McKesson
A/R Specialist 08/2004-09/2007
. Loading insurance information into the proper financial class for
claims
. Responsible for all LBJ/Gold Card verification, filing of claims and
adjustments
. Verify Medicare/Medicaid and commercial insurance and file claims in
IDX
. Process all Prisoner, NAM, Estate and Bankruptcy accounts and
adjustments
. Transfer money from one invoice or account to another
. Assist with Spanish calls regarding insurance and claims
Skills
. Data Entry and Microsoft Word-Excel
. 10 Key by Touch
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