Customer Service Manager

E. William Francis

Education College Preparatory

Warwick High School, Newport News, Va.

Graduated 1974 High School Diploma

Apprentice School, Newport News, Shipbuilding and Dry Dock Co.

Machinist program 1978

Stratpenne University, Christ Church, New Zealand

Bachelors Degree, Medicine

Thomas Nelson Community college, Newport News, Va.

Business and Computer Science

Work History

Experience

Store Manager

English Teacher

2003-2013 Universitmart Center, Bryansk, Russia

Shipping/Receiving. Inventory Control. Company Policy. Hiring, Cost, Pricing.

I was responsible for training staff new ways of doing business (business plan). I taught staff how to work together and be team players. I also showed how and gave ideas on advertising the business. Implemented new marketing strategies for displaying goods and new product lines. Was able to speak English and ordered supplies from Europe, where English is the main language of commerce. I was able to identify consumer problems and provide a natural solution for product, services opportunities created by those problems. The company grew from five departments to over twenty departments and product lines.

I also had a secondary job teaching English (beginners to advanced) to students at the University of Bryansk.. I also lectured at the State Oblast Bryansk Library. I also helped set up some slogans for the library advertisings of the new foreign language section.

Store Manager

1987-2001 Bicycles of Cincinnati / Tees Me Furniture Cincinnati, Ohio

Shipping/Receiving. Inventory Control. Security, Company Policy and Product Lines, Retail Pricing of Merchandise. Television Advertising

I was on the ground floor of a new business start up. I worked side by side the owner of the store. I helped the company grow from two bicycles to over 5,000 bicycles sold per year. Furniture from one living room set to sales of over 100,000 dollars a year. I managed all aspects of the company from ordering parts and supplies to repairs and warranty work. Went to all the trade shows to order the lasted trends in bicycles and furniture. Helped with the display windows and television advertising. This was a highly completive business and required a high level of dedication to technology, personal and resource oriented, not only from within the company but also external services requirements. I was given a five year business plan that was achieved in three years. I was responsible for hiring new employees, from sales personnel to delivery drivers and mechanics.

Ride Maintenance Mechanic

1980-1983 Busch Gardens, Williamsburg, Va.

Responsible for the Maintenance of Theme Park Rides, Order repair part and Customer Service info

At the time I was the maintenance mechanic for the Busch Gardens roller coaster ride Glissade and also the circa 1914 carousel and Grimm's Hollow boat, car, motorcycle and lady bug rides for children. I would maintain rides during the summer and rebuild rides during the winter. An early to rise and early to bed job with many responsibilities and peoples and children's lives in my hands. Know body ever got hurt.

Machinist

1976-1979 Bendix Corp. Newport News, Va.

Electronics and Engine Control Systems Group

I was a machinist for circuit boards and air pumps for the automotive industry.

Objective Find a satisfying job. I bring a wealth of knowledge and life experiences to my employer. People like me. I have always been able to get along with people. I loved my fast pace job with the bicycles and furniture store and I would still be there today if not for the Cincinnati riot that took place and the rioters destroyed the business and set it on fire, hence they went out of business. I have many talents and I am a very versatile person. I never retreat from a challenge. One of my careers although short lived was that I was the TV 25 rap star for two years and would do the half time activities for the professional wrestling that you see on television. I have two United States patents. I have traveled around the world in my younger years. I studied the Russian language, although I must admit, I became a bad student after my professor died from diabetes. I was a public speaker at the Bryansk Library, from subjects as American culture to stereo typing to history and the American Indians. I wrote some articles for the local Bryansk gazette I am not a cigarette smoker and have never taken drugs. I have a beautiful wife and daughter. I very much need employment and I will make a good employee in any capacity. I have never been fired from a job and always give my best. You will never be disappointed in my performance and your hiring me. I am the second born child of four. Thank you for considering me for your position and you will not be disappointed hiring me for your position. My hobbies are sailing, writing and face painting.

Contact this candidate