Customer Service Management
Resume:
Jodie Melissa Boyte
***** ******* **. *******, ** 77083
832-***-**** **********@*****.***.***
Targeting Office Administrative Opportunities
Administrative professional eager to leverage two years of experience with basic
computer certification to help secure and preform in an office position. Highly
organized, efficient and skilled in a variety of office support tasks, including:
Office Organization & Administration Spreadsheets & Reports
Records & Database Management Scheduling & Calendaring
General Bookkeeping Meeting & Event Planning
Telephone & Front Office Reception Filing & Data Entry (65 WPM)
EXPERIENCE
BBEA -- HOUSTON, TX -- Midsize entertainment and PR agency
Office Assistant, 2006 to Present
Provide administrative and executive support within busy office. Manage
executive team's calendar; plan client meetings; prepare sales reports,
spreadsheets and presentations; manage client records; and administer website
database. Results:
Earned "outstanding" ratings on annual reviews for the past three years.
•
Recognized for high-quality work, organizational strengths and exceptional
customer service delivery to clients.
Praised by Owner for excellent performance as office manager (supervising three
•
staff members) during their vacation leave.
Became BBEA's primary creator of PowerPoint presentations and the main
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troubleshooter of MS Office issues.
Excelled within deadline-intensive environment, ensuring the accurate and on-
•
time completion of all projects.
Frankie B’s Entertainment -- Richmond, TX -- Professional entertainment agency
Administrative Assistant / Receptionist, 2000 to 2006
Handled temporary assignments for diverse clients (e.g., high tech,
manufacturing, real estate, government and education). Results:
Demonstrated the ability to learn new organizational processes, workflows,
•
policies and procedures with minimal ramp-up time.
Identified billing errors and recovered $5,500 in employment overpayments.
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Implemented tracking mechanisms to prevent future recurrences.
Created procedures that helped and improved inventory management and
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reporting accuracy not only to company but to client as well.
EDUCATION
HOUSTON COMMUNITY COLLEGE - HOUSTON, TX
Business Management, 2008. Program Highlights:
• Organizational Management
• Business Communications
• Leadership & Supervision
• Project Management
• Human Resource Management
• Office & Computer Systems
• Critical Analysis
• Intrapersonal & Interpersonal Relations
SAM HOUSTON STATE UNIVERSITY – HUNTSVILLE, TX
Basic Classes Towards Business Degree, 2011 – 2012, Program Highlights:
• Business Management
• Basic Computer System Operations
• Office Operations
• Telephone Procedures
HOUSTON BAPTIST UNIVERSITY – HOUSTON, TX
Nursing, 2012 – 2013, Program Highlights:
• Office Management
• HIPPA Laws
• Client and Patient Management
• Administrative Entry
PIMA MEDICAL INSTATUTE – HOUSTON, TX
Medical Assistant, 2013 – Present, Program Highlights:
• HIPPA Certified
• Medical Terms
• Office Management
• Time Management
• Medical Database Systems
• Office Operations In The Medical Field
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Access, Outlook
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Windows XP/Vista
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Windows 7 and 8
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Basic Computer Skills
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Apple Product Knowledge
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ADDITIONAL INFORMATION
Jodie's administrative and customer support skills are second-to-none…shows
exceptional attention to detail while maintaining a heavy workload…a team
player and a consummate professional 2009 Performance Review Excerpts,
BBEA.
Your excellent work as office manager shows that you are ready to assume
increased responsibilities 2008 Performance Review Excerpts, BBEA.
Jodie's outstanding planning, multi-tasking and organizational skills have kept
the office running smoothly 2007 Performance Review Excerpts, BBEA.
“…Jodie has been awarded Deans scholarship at Houston Community College
2008, Sam Houston State University 2012 and Houston Baptist University 2012 –
2013. Jodie has maintained a 4.0 GPA in all courses… (College Performance)
2008 – 2013
Contact this candidate