Manager Human Resources

D avid L. Sullivan

*** ********** *****, ******, ******* 30721-0424

Cell 423-***-****, Home 706-***-****, ********@*******.***

SUM MARY OF QUAL IF ICAT IO NS

H igh-energy, creative, enthusiastic and dependable professional, who excels in challenging, problem-

solving environments. M BA, H uman Resources, Beta Gamma Sigma Honor Society, Outstanding

G raduate Student and Who's Who Among Students In American Universities & Colleges, Graduate

Studies, Bachelors Degree (Cum Laude) in Business Administration. Over twenty years experience

t hrough progressive position and special assignments in H uman Resources, O rganizational

Development, S ix Sigma, Education & T r a i ning, Total Qua l ity, and Finance/Accounting.

ACCOMPL IS H ME N TS

TEK SYSTEMS (2012 - 2013)

TECHN ICAL TRA INER

• VoIP Technical Trainer, State Farm’s national rollout of Cisco VoIP Phone System.

• Based on performance, dedication, and professionalism throughout tenure of project, selected as

t rainer through project end.

• Deliver quality instruction to group, one-on-one, and follow-up t raining to agents and staff

according to training material from approved curriculum .

• Work with installer and other support resources to resolve issues on day of cutover to ensure smooth

t ransition.

• Contributed to State Farm VoIP - Training Resource Guide and updates utilized by all TEKsystems

State Farm VoIP trainers.

• Manage all travel arrangements to State Farm agencies across the USA to meet all scheduled

assignments in a timely and prudent manner.

APTARA - LEARN I NG CONSULT I NG SERV ICES (2011 - 2012)

I N DEPENDENT CONTRACT CONSULTANT/FACI L ITATOR

• DDI Facilitator for Fortune 500 multinational company in Leadership Development program

rollout.

ERLANGER H EALT H SYSTEM (2001 - 2011)

SEN IOR ORGAN IZAT IONAL DEVELOPMENT SPECIAL IST, H U MAN RESOURCES

• Major responsibility for developing, scheduling, conducting new employee orientation, and process

i mprovement of the on-boarding process with current emphasis on JCAHO (Joint Commission on

Accreditation of Healthcare Organizations) Human Resource Standard 2.10, utilizing data and

reports from PeopleSoft.

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• Conducted Leadership surveys utilizing Turning Point technology that lead to the creation,

i mplementation, and delivery of Leadership Academy for 100+ managers/directors. Facilitated

E mergenetics Workshops, DDI (Development Dimensions International) and HRDQ courses to

Leadership Academy participants, management, and employees.

• System Administrator for two major online Learning Management Systems (concurrently) -

M aintained and enhanced online intranet/internet learning system for over 5,000 active employees

and contractors in each system for a major multi-site, multi-faceted, teaching health system.

Responsible for major changes in platform and upgrades for both learning management systems.

C reated and maintained varied assignments in both systems throughout Health System. Developed

new innovative and effective JCAHO required courses, enhanced existing courses working with

Subject Matter Experts, clinical and non-clinical, in HTML format using Dreamweaver, Flash, and

various other software packages (JASC Paint Shop Pro, Photoshop, Contribute, Captivate, etc.).

Developed and maintained compliance reporting process for Corporate Integrity Agreement (CIA).

• ACCOMPL IS H ME N TS (Continued)

•

• 6σ B lack Belt (Juran Trained) – Black Belt lead of revenue cycle team with specific focus on

Medicare Outpatient Medical Necessity and CCI (Correct Coding Initiative). Teams focus and data

generated substantial improvements and awareness of revenue cycle issues via DMAIC process.

Responsible for development of online courses for major roll out of White and Yellow Belt t raining to

health system in partnership with local education institution. Working with Master Black Belt

f rom manufacturing environment to focus t raining on Healthcare for future Green Belt and Black

Belt candidates at Erlanger Health System.

• Delivered CIA Awareness to all new employees, assisted Corporate Compliance as key facilitator for

major In Person Compliance Foundation rollout in 2004-5 to entire Erlanger Health System and

ancillaries (approximately 4,500) and facilitated In Person CIA Training 2005-2007.

• Planned, produced and administered staff and management t raining, including Customer Service,

Quality Improvement Concepts, Teambuilding, Personality Profiling, Motivation, and more.

Conducted organization and individual assessments and conducted special organizational and

i ndividual development interventions as needed. Mentored and directed Organizational

Development Staff.

• As primary facilitator, accomplished major roll out of Patient Safety In-Services to over 4,500,

served as Chairperson, Patient Safety Committee and member Environment of Care Committee.

M aintained active role in Patient Safety education throughout health system.

• Directly involved in overall planning and evaluation for Organizational Development and alignment

w ith Strategic Imperatives.

KAPLAN (1999 - 2006)

KAPLAN COM M U N I TY D IRECTOR /INSTRUCTOR

• Realized significant business development progress, increased revenue, and continuous growth in

Chattanooga Area colleges and high schools (both public and private). Applied penetration

marketing using creative promotional materials and process improvements. Fostered and

David L. Sullivan, Page 2 of 8

maintained relationships with Chattanooga area schools, students, staff & faculty, and community

organizations.

• GMAT Test Prep Instructor for students seeking graduate business school entry; MCAT (medical

school entry); GRE Test Prep Instructor/Tutor for students seeking graduate school entry; SAT/ACT

p re-college test prep; and conducted campus Test Drives (GMAT, GRE, LSAT, MCAT, etc.).

U N I VERS I TY OF TE N NESSEE CHATTANOOGA (2000 - 2001)

SHRM I NSTRUCTOR

I nstructor for local university continuing education program - S HRM Lea rning System,

I nstructor-Led Version P HR/SP HR Review.

WH I LE PURSU I NG MBA (1997 to 2000)

CONSULTANT & ACCOUNT ING SPECIAL IST -

• H R Consultant for major university task force reviewing performance evaluation process for all

non-faculty staff. Conducted research and campus survey; statistically processed results and

suggested improvements. Selected for this position by University School of Business, HR Faculty.

• Assisted on inventory reconciliation projects at major carpet manufacturer in North Georgia using

computer database reports, research, and interviews.

COLLEGE I NSTRUCTOR/TRA IN I NG DEL IVERY MANAGER -

• Trained Global Sales & Services Organization (GSSO) I nbound Call Specialists in AT&T products

and services (6 week intensive PC t raining). During Call Center Ramp Up, as Center

M an agement team member, managed new hi re and update tra in ing, and improved

screening process for representatives util izing job analysis, tra in ing data, and Work

Keys. AT&T L iaison for College Program Manager/Instructors, maintained multiple clients'

curriculum, and security of all training I d's.

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ACCOMPL IS H ME N TS (Continued)

TE N NESSEE VALLEY AUT HOR I TY (1974 to 1997)

H U MAN RESOURCE DEVELOPMENT SPEC IAL IST -

• TVA Power of Excellence Award recipient for F Y 1997 Business Plan Training Plan covering

departmental, site, and TVA Nuclear t raining/budget plans. Developed and implemented

p rocedures for scheduling, registering and t racking t raining for over 4,000 multi-state, multi-

site, multi-union/bargaining unit employees and management.

• TVA University Program Manager and Forum Representative during TVAU development of

i nfrastructure and course curriculum. Developed and implemented Corporate Training Network to

facilitate communication of TVAU needs, changes, solutions, and recommendations.

Recommendations and solutions implemented TVA-wide.

• Spearheaded implementation of 360-Degree Feedback w ithin TVA Nuclear. Nuclear spokesperson

i n TVA 360-Degree Feedback Training Film. Conducted management and employee

development tra ining programs/workshops (i.e. MBT I, D D I, and TVAU) and facil itated

teambuilding sessions to i mprove organizational effectiveness.

• Completed rotational assignments in TVA Nuclear Human Resources 501/504 Programs, D iversity,

a nd Recruiting . Developed associated Department of Justice and other annual reports.

• TVA Automated Training Information System (ATIS) process development Business Planning

(Team Leader) and Qualifications & Requirements (Team Member). Team Member on TVA

Employee First - TVA Retraining/Technical Training Work Team and H R P roblem Solving

Teams/Projects (tra in ing needs assessment, competency-based t ra ining, succession

p lanning, etc.). Developed individual "change" management t raining and conducted t ransition

t raining for Reduction In Force employees.

T OTAL QUAL I TY ADV ISOR/FACIL ITATOR/ASSESSOR/INSTRUCTOR -

• Total Quality Tools & Techniques and Customer Focus Instructor. Nuclear Site VP Staff

advisor/facilitator for multiple Quality Improvement Teams (functional, task, cross-functional, or

self directed) working on complex issues (e.g. Document Control, Nuclear Licensing, Maintenance

Work Orders…) provided substantial savings and process improvements. Developed TQ reports,

and prepared/delivered presentations. Assisted in implementation, t raining, facilitation, evaluation

and filming of multiple TVA TeamWorking P ilot Program (Blanchard) teams. Completed Malcolm

Baldridge based Total Quality assessments at sites internal and external to TVA.

F I NANCE/ACCOUNT I NG -

• Developed budgets/forecasts and prepared reports for plant management. Plant Organization

budget of a multiple reactor nuclear plant during the completion phase of construction and initial

U nit 1 reactor start-up exceeded $60 mil l ion . Maintained budget accounting databases;

performed financial analysis; monitored and t racked commitments; and investigated, verified and

explained variances. Developed and implemented weekly budget reporting mechanism highly

p raised by senior plant management.

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• Planned, scheduled, trained, and supervised multiple-shift t imekeeping, payroll and t ravel services

for two nuclear plants, each with site populations often exceeding 3,000 - 4,000 and multi-million

dollar payrolls. S ubject M atter Expert (SME) for payroll rel ated classifications. Required

i n-depth knowledge of m ultiple negotiated agreements and pay-related issues across a wide

spectrum of employee types (e.g. crafts, engineers, staff, management, etc.). Often required

i nteraction for/between management and numerous union representatives and employees. Non-

union employees on predominantly union sites added complexity.

• Source of information for benefits, compensation, taxes, and a l l payroll deductions .

Required tactful communication concerning pay and negotiated agreement disputes, grievances,

and back-pay awards. Worked di rectly with site, Nuclear, and TVA H R to employ, mainta in,

a nd terminate employees. Used job factor guidecha rts & job analysis to a id in resolving

p roper classification and compensation disputes. Completed/distributed employee

documents for H R IS and TVA Centra l Payroll . Conducted research, provided input and

i nternal consultant for TVA P rocedures, Labor Relations, Legal…

• TVA Power of Excellence Award recipient for special assignment coordinating the payroll and

accounting interface with Performance Measurement Database (PMD ), providing solutions to

p roblems, and streamlining processes to enhance accuracy of information. Worked on development,

i mplementation, and continuous improvement of numerous payroll systems.

EXPER IE NCE

TEKSystems

Technical T r a iner 2012 -

2013

APTARA I N T ERNAT IONAL COMPANY - LEARN I NG CONSULT I NG

S ERV ICES

D D I Facilitator 2011 – 2012

ERLANGER H EALT H SYSTEM

Senior Organizational Development Specialist, Human Resources

2001 – 2011

LMS Administrator 2001 – 2011

Six Sigma (6 σ) Black Belt 2005 - 2011

Patient Safety Committee Chai rperson/Member, 2003 - 2005

Environment of Care Committee Member/Co-Chai r Patient Safety

Education Committee

Erlanger Health System, Chattanooga, Tennessee

David L. Sullivan, Page 5 of 8

K APLAN EDUCAT IONAL CEN TERS

Kaplan Community D i rector/Instructor 1999 - 2006

Chattanooga, Tennessee

U N I VERS I TY OF TE N NESSEE CHATTANOOGA

SHRM I nstructor 2000 - 2001

WH I LE PURSU I NG MBA

Consultant & Accounting Specialist 1998 - 2000

University of Tennessee, & Accountemps, Chattanooga, Tennessee

College I nstructor/Tra ining Delivery Manager 1997 - 1998

Chattanooga State Technical Community College/AT&T, Chattanooga, Tennessee

TE N NESSEE VALLEY AUT HOR I TY

Human Resource Development Specialist, Total Quality

1974 - 1997

Advisor/Facilitator/Assessor/Instructor, Financial Officer - Budget,

Accounting Officer - Payroll, Payroll Clerk

Tennessee Valley Authority, TVA Nuclear Corporate, Watts Bar Nuclear Plant,

Sequoyah Nuclear Plant, & Raccoon Mountain Pumped Storage Project

David L. Sullivan, Page 6 of 8

E DUCAT IO N AND TRA I N I NG

Chattanooga State Six Sigma Black Belt T r aining 2008

Jur an I nstitute Black Belt T ra ining July 2005

Jur an I nstitute Green Belt T r aining May 2005

Fr anklin-Covey Certification 7 H abits 2005

Fr anklin-Covey Certification 4 D isciplines of Execution 2004

Fr anklin-Covey Certification FOCUS (Achieving Your H ighest Priority)

2003

MBA, Human Resources May 2000

• University of Tennessee Chattanooga, GPA: 4.00 (core & elective), Beta Gamma Sigma

Honor Society, Two Consecutive Years Outstanding Graduate Student and Who's Who

A mong Students In American Universities and Colleges 1998-1999 & 1999-2000.

BS, Business Administration, Minor: General Management

1981

• University of Tennessee Chattanooga, GPA: 3.33 - Cum Laude

T r ain-The-T r ainer Courses & Certifications 1991 to Present

• State Farm VoIP T3 and coursework

• DDI Certified facilitator authorized to facilitate over 60 courses.

• Emergenetics Associate authorized to administer profile and conduct workshops.

• Myers-Briggs T ype I ndicator (MBTI) Qualifying Workshop

• Completed numerous courses toward Certified Internet Webmaster (CIW)

• DISC Personality Profile & Workshop

• Kaplan GMAT, MCAT, GRE, and ACT/SAT

• AT&T Global Sales & Services (Inbound & Outbound)

• Quality Assessor (Malcolm Baldridge-based), Total Quality Tools & Techniques, Facilitation Skills,

Customer Focus, Supervisory Skills (DDI), Coaching & Feedback (DDI), 360 Degree Feedback

(Orientation & Rater), Giving & Receiving Feedback, Coaching Skills, Individual Development

P lanning, Diversity Awareness, New Competitive Landscape

Workshops, Seminars, Pilots, & Other College Coursework 1977 to

P resent

• Dreamweaver, Flash, Adobe Photoshop, Fireworks, HTML (1,2,3,4), JASC Paint Shop Pro,

Publisher, PowerPoint, Contribute, Camtasia, Captivate …

• Organization Development, Developing Experiential Training, Facilitating Organization Change,

U nderstanding Group Dynamics, Training Needs Assessment, Enhancing Trainer Style, Centering

for Personal and Organizational Development

• Staff Consulting Skills, Skills Assessment Pilot, Focus on Ability Pilot, Workplace Conflict Pilot

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• Communication Skills, Problem Solving for Decisions, Managing Performance, Project Management

• Material Systems Planning Workshop for implementation of Walker system.

• TVA Agent Officer Workshop for authorization to disburse TVA Treasury checks.

• Numerous software/PC courses (e.g. Excel, Word, Access, Fox-Pro, Primavera, JCL, TSO, ISPF, …)

• Data Processing (Micro Computers-Programming: Basic, Fortran, COBOL)

David L. Sullivan, Page 8 of 8

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