Customer Service Manager

Dear Hiring Manager,

I was excited to read about the job opening you have within your company. I have

several years of experience in a variety of fields including real estate, marketing

and industrial construction.

In addition to my extensive clerical experience, I have strong communication,

customer service, and administrative skills. I am a very quick learner, self

motivated, and able to efficiently carry out tasks with minimal supervision. Being

very detail oriented, I take pride in my work and strive for success in all I do. My

broad background makes me an excellent candidate for this position.

Thank you for your consideration. I have attached my resume and look forward to

hearing from you to arrange an interview.

Sincerely,

Lettricia P. Bent

Lettricia P. Bent

14327 Laredo

Houston, Texas 77015

Cellular: 281-***-****

E-mail: *************@*****.***

Objective

Seeking to obtain long term employment in the administrative field in which a high level of

motivation and enthusiasm can be fully utilized.

Qualifications

Billing, leasing, property management, payroll, time keeping, administrative support, office

management, accounts payable and receivable, order entry, graphic design, fire prevention,

scaffolding, and general labor.

Work History

March 2012 to Present

Maravilla Owner’s Association Galveston, Texas

Office Manager; Asst. Property Manager

Receiving and posting homeowner maintenance fees and insurance assessments, maintaining

homeowner records, checking in vacation rental guests, directly supervising the maintenance and

porter staff, assisting the property manager in various tasks as required.

November 2011 to March 2012

One Stop Beauty Salon & Barber Shop Bacliff, Texas

Manicurist; Stylist

Provided hair care, nail care, skin care, hair removal, and beauty services

June 2009 to October 2011

Bay Park Apartments –Seabrook, Texas

Leasing Assistant; Housekeeping

Assisted the property manager in keeping records of current residents, processed prospective

resident’s applications, collected rent and deposits, maintained accounting information, and

prepared units for move in.

September 2008 to November 2008

Global Employment Services Galveston, Texas

Payroll/Administrative Assistant

Working with a FEMA contracted debris removal company; handling payroll, data entry, record

keeping, and administrative duties. Manually completed timesheets and payroll for over 350

employees and staff, entered data consisting of cubic yardage of debris collected and types of

debris, maintained records for FEMA of specific needs in each disaster area, and created

databases and spreadsheets of daily progress for the project manager.

October 2007 to September 2008

Brand Scaffold Services Inc. Pasadena, Texas

Timekeeper, Billing Clerk, Administrative, Scaffold Carpenter

Collected turnaround manpower data, time and record keeping, and general office duties.

Entering billing information and tracking purchase orders. Handled all inquiries for unit pricing

and time and material purposes. Worked with lead carpenters in the erection of structurally sound

temporary working platforms to be used by other crafts and contractors.

Lettricia P. Bent

June 2000 to March 2002

Service Merchandise – Dallas, Texas

Administrative Assistant, Office Manager

General clerical work, accounts payable/receivable and customer service. Handled all incoming calls and

customer inquiries. Scheduling and cost tracking. Expense reports and payroll.

July 2001 to January 2002

Neiman Marcus Direct – Las Colinas, Texas

Order Entry/Call Center

Answered inbound sales calls, order entry, customer service and online customer support.

January 1997 to September 1999

Celebration Station – Houston, Texas

Administrative Assistant

Handled incoming calls, customer service, accounts payable/receivable, office management, scheduling,

payroll, and expense reports.

Education

2010 to 2011

Cosmetology

License and Certification

Lee College, Baytown, Texas

2002 to 2006

Associates General Studies

Central Texas College, Killeen, Texas

2004 to 2005

General Office Assistant

Certification

Central Texas College, Killeen, Texas

2005 to 2006

Graphic Arts and Design

Certification

Central Texas College, Killeen, Texas

Computer Skills

Typing Speed: 55 Words per Minute

Proficient in Word, Access, Excel, Power Point, PageMaker, Photoshop, Publisher, Outlook,

QuickBooks, and Peachtree

References

Kandi Maxwell 281-***-****

Brenna Clendaniel 281-***-****

Tracy Russell 281-***-****

Contact this candidate