Customer Service Project Manager

Amye Lyles

**** ****** **** **• Antioch, CA ***** • Phone: 925-***-****

*********@*****.***

EMPLOYMENT HISTORY:

**/**** – 04/2013 BioZone Laboratories, Inc. Pittsburg, CA

Executive Support / Project Manager/ Customer Service Manager

• Servicing Customers with orders, invoicing and shipping of products via email, phone both

domestic and abroad

• Process purchase orders

• cGMP Training ( Good Manufacturing Practices)

• Office Manager / Running daily office needs/ ordering office and kitchen supplies

• Event Planning for company functions

• Trouble shooting of computers and production task

• Basic Math / calculation skills

• Calendar Management

• Approval process, including any outside approvals required

• Track all projects from start to finish to ensure completion in a timely manner

• Process customer complaints/form letters/correspondence

• Maintain/run daily production calendar and meetings

• Ensure Client satisfaction on all projects

• Prepare packing slips outgoing/incoming shipments

• Fraud prevention

• Support COO & Director of Production

• Salesforce.com – Inputting / updating customer profiles and project statuses,

communicating with departments within the company as well as customers on orders and new

projects

11/2006 - 04/2007 Metro 1 Credit Union Pleasant Hill, CA

Credit Union Administrative Dealer Representative

• Processed car loan applications

• Servicing Customers with Loan applications

• Funding car loans

• Relief Receptionist

• Administrative duties for loan officers

• Fraud Prevention

09/2005 - 11/2006 Asset mark Investment Concord, CA

Administrative/Custodial Relations Representative

• Processed incoming Fiserv applications

• Servicing Customers with Loan applications

• Administrative duties

• Processed checks and transfers on accounts

• Opened of investment accounts

• Transferred funds and stocks

• Reject document coordinator

• Fraud Prevention

08/2004 - 09/2005 Citigroup San Francisco, CA

Executive Sales Assistant

• Processed commercial loan applications

• Data maintenance including client files

• Supported several loan officers in various cities

•

Keyed loan applications into LATS loan system

12/2002 - 07/2004 Temporary / Contractor San Francisco, CA

A/P, Executive/ Administrative Assistant, Compliance, Transportation, Receptionist

• Data maintenance

• Receptionist

• Transcribed doctors cost center data base

• Reviewed incoming invoices and employee expense reports

• Prepared and keyed operational correspondence

• Keyed all invoices to be paid,

• Dispatched drivers to work sites

• Keyed and printed weekly checks,

• Three-way invoice matching

• Fraud prevention

06/1999 - 11/2002 Robertson Stephens San Francisco, CA

Jr. Compliance / Administrative Specialist

• Compliance email review and internet compliance surveillance

• Pulled account cards and statements

• Servicing Customers with financial applications

• Data entry

• Initiated new employee applications,

• Reviewed representatives daily trades

•

U4 & U5 compliance for representatives in house trader registration

• Tracked in house traders outside accounts

• Scheduled all trader registrations

•

Finger printing

•

Administrative duties to the stock brokers

•

Fraud Prevention

01/1995 - 04/1999 Providian Financial San Francisco, CA

Collections Representative

• Coordinated and trained c ollections staff

• Servicing Customers with credit card applications and account services

• Data entry

• General office correspondence

• Collected on 30 to 90 day past due accounts

•

Re-aged accounts 95% collection return rate

•

Fraud Prevention

SPECIALIZED SKILLS:

MS Word, MS Excel, MS Access, Lotus Notes, ACT, Invoice Three Way Matching, Invoice Research, Claims

Reporting, Invoice Creating, Batch Master, Multi- line Phone Systems, Oracle, Skip Tracing, Web CRD, Typing (40

wpm), 10-Key (touch) 93%, NetX, MRO System, Inventory control, Fraud Prevention

EDUCATION:

Computer Networking

2005 Los Medanos College Pittsburgh, CA

ADDITIONAL ACCOMPLISHMENTS:

Life & Health Agent

License # 0E59872

Fred Pryor Career Track Customer Service Conference - Certificate

.6 CEUs (6 Contract hours completed)

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