Customer Service Quality Control

Lori T. Whitlock

**** ***** 832-***-**** (days)

Houston, TX 77047 E-Mail: *************@*****.*** 713-***-****

(eves.)

CAREER OBJECTIVE

To secure a challenging position in an administrative capacity in which my

customer service, clerical support, and problem solving skills are applied

in an environment conducive to mutual growth

SOFTWARE & SKILLED PROFICIENCIES

IPRO Adobe Acrobat Corel Word Perfect

LAW 4.0 Lodestar Microsoft Office

MR8 ISTA Microsoft Publisher

Peoplesoft Siebel Microsoft Visio

PROFESSIONAL EXPERIENCE

Gadara Ministries

Houston, TX 06/13 - Current Resident Manager

Provide advice and give encouragement from a Christian perspective to

residents

Facilitate conflict resolution between residents and provide mediation

Assist residents with daily needs (meals, clothing, supplies, questions and

concerns, etc.)

Ensure safety and compliance of house rules and policies

Keais Records Service

Houston, TX 09/11 - 05/13 Notice Preparation/Production

Specialist

Filing documents with the appropriate courts;

Retrieving medical records with certification to be admissible for trial;

Preparing notice/subpoena requests

Equivalent Data

Houston, TX 01/11 - 09/11 Production Operator

Document Preparation - Preparing documents to be scanned and/or copied

Document Quality Control - Review scanned images and input data

Converting documents into PDF format

MxEnergy

Houston, TX 11/07 - 08/08 Fulfillment Analyst

Investigate validity of customer's complaints and determine resolution as

needed;

Daily preparation of data (letters/bills/contracts), for review, to correct

inconsistencies;

Coordinating daily production of welcome packages forwarded to new

customers;

Ensure that pending issues receive proper follow-up and that they are

completed

Lori T. Whitlock

4318 Dacca 832-***-**** (days)

Houston, TX 77047 E-Mail: *************@*****.*** 713-***-****

(eves.)

PROFESSIONAL EXPERIENCE

Primary Services/Direct Energy

Houston, TX 06/06 - 07/07 Analyst (Contractual)

Issue credits/refunds to customer account when applicable;

Responsible for department report implementation, maintenance, and

generation;

Processing energy service move-in/move-out requests;

Enrolling customers for requested home service plans;

Clerk of the Circuit Court (St. Mary's County)

Leonardtown, MD 11/04 - 08/05 Land Records/Licensing Clerk

Processing incoming land record instruments at the counter and by mail;

Indexing documents by data entry into a computerized database, and proofing

indices;

Issuing marriage licenses, business licenses, and notary commissions;

Assisting customers by phone and in person regarding office procedures

Nell McCallum & Associates, Inc.

Houston, TX 10/02 - 02/04 Scheduler

Retrieving records (medical, social security, employment, etc..) for cases

in litigation;

Scheduling and assisting with preparation of depositions and mediations;

Legal billing and A/R for company services

Greenberg, Grant & Richards, Inc.

Houston, TX 09/00 - 09/02 Administrative

Assistant/Receptionist

Utilizing word processing applications to compose various types of

correspondence;

Performing extensive data/order entry operations in SAP applications;

Receiving and distributing mail; Responsible for all shipping activity;

Conducting pre-screening and initial testing for all employee applicants;

EDUCATIONAL ACCOMPLISHMENTS

DSU Training Institute Houston, TX 10/98 - 10/99

Completed courses in clerical and business curriculum

Received Certificate of Completion, October 1999

Sam Houston State University Huntsville, TX 08/97 - 05/98

Basic Courses in Field of Communications

Contact this candidate