Customer Service Project Manager
Resume:
BRIAN J. BECK
Farmington, Utah 84025
*********@*****.***
SUMMARY OF QUALIFICATIONS
I am a thoroughly experienced senior level business professional with a diversified background
including accounting, audit, fiscal budgeting, financial reporting, Oracle Accounting Software,
operations, hospitality, healthcare, Medicaid, Medicare, banking operations, presentations,
strategic support, affiliate compliance, project management and facility management. In addition
I am a motivational leader with a keen ability to build and cultivate teams that exceed
expectations, improve loyalty, and continuously strive to improve. Extensive education and
training in the financial accounting and business arena with high proficiency in organization,
detail, accuracy and accountability.
I have significant senior level Medicaid and Medicare experience as well as medical insurance
billing and collection experience from my tenure as the State of Utah, Medicaid Assistant
Finance Director and Audit Manager and as the Controller for Gamma West Cancer Services. I
also have significant experience working in a clinical setting as well as working directly with
physicians and health care organizations. Most recently I worked directly with various Medicaid
Leaders to restructure the Bureau of Medicaid Operations who process Medicaid payments to
providers and records TPL collections. My work history also includes significant experience
developing rock-solid collection, operational and accounting teams that have significantly raised
the bar of performance expectations for several organizations.
EMPLOYMENT HISTORY
State of Utah – Medicaid - Assistant Finance Bureau Director: 08/2012 – 09/2013
• Provided financial oversight and staffing approvals for of all State of Utah Department of
Health Medical and Dental clinics
• Senior Medicaid Leader who supported DOH Finance, Operations, Policy, Audit, Health
Clincs and Enrollment Leaders
• Multidisciplinary project manager for new MMIS operating system
• Implemented formal training for supervisors, managers and hourly associates
• Approval of Medicaid supplemental payments, periodic hospital seed billings
• Restructured the Medicaid Bureau of Financial Services and Bureau of Operations
• Recruited and hired Medicaid support staff and managers
• Built an entire audit process from the ground up
• Significant improvement in the cash to bank Medicaid seed billing and collection for
CMS Pharmacy Rebate, Hospital Seed and Nursing Facility assessments. Involved
substantial changes in customer service, communication and organization
• Managed all Federal and State Medicaid Compliance and Internal Audits
American Express - Operational Accounting and ACH Manager: 05/2006 – 06/2012
• Designed operational budget process for bank operation leaders
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Brian J Beck Resume
• Managed operational accounting and ACH team – who processed on average, $275
billion in electronic, cash, check and wire transactional payments
• Streamlined multiple operational processes in order to remove non-value added processes
• Implemented the use of time tracker software to track and report operational efficiencies
and to pinpoint areas of training and developmental opportunity of subordinates
• Solid cash to bank process improvement for prepaid card products
• Designed and documented efficient bank operational internal controls
• Managed external, internal, federal bank regulator and state bank audits
• Restructured ACH Team – resulted in significant internal audit improvement
Iomega Corporation - Assistant Corporate Controller: 03/2005 – 05/2006
• Managed the Operational Accounting Team
• Worked directly with Chinese Government in order to streamline collection process
• Managed external and internal audits
• Prepared reports to demonstrate financial and operational performance
• Managed foreign accounting professionals
Franklin Covey - Divisional Accounting Manager: 11/2003 – 03/2005
• Director of a 35 member credit and collection team
• Significant decrease in aged receivables by working closely with external customers and
implementing a monthly credit meeting to review disputed customer billings
• Managed quarterly external audits
• Directed worldwide accounting for OSBU Business – Franklin Covey Training
Gamma West Cancer Services – Controller: 10/2001 – 11/2003
• Responsible for all medical service, and hospital billings for three high
volume medical clinics. High percentage of patients were Medicare
patients
• Worked directly with Regional Medicare Directors to streamline billing
and collection process
• Worked closely with multiple insurance carriers to obtain pre approvals and during
appeals process. Able to successfully negotiate many high dollar aged receivables.
Marriott Corporation - Director of Finance and Operations: 04/1999 – 10/2001
• Directed all operations of a 500 bed full service hotel
• Improved guest satisfaction survey results from bottom 5% to top tier performer within
the Western USA
• Created multiple management and budget tools that were adopted for corporate wide use
• Presented financial and operational reports to Senior Leaders (e.g. CEO, CFO)
• Implemented internal controls and processes to eliminate significant bad debt from
Sundance Film Festival celebrities and corporate sponsors
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Brian J Beck Resume
TECHNICAL SKILLS
• Medical Billing Operation Management, Medicaid, Medicare, Insurance Appeals,
Customer Service, Deposit Operations, Collection Team Management, General Ledger
Accounting, Daily Transactional Reconciliations, Excel Spreadsheets, PowerPoint, Word,
AS400 systems, Oracle, PeopleSoft, payroll, HIPAA training, Healthcare Administration,
Clinic Management, Budgeting, Recruiting, Training, Written and Verbal Communication
Skills, Physician Recruitment, Vendor Relationships, Strong Inter-Personal Skills,
Negotiations, Contract approvals, Managerial Principles, Audit, Employee Support,
Insurance Pre-authorizations
EDUCATION
University of Utah: B.S. Accounting, Salt Lake City, Utah
Salt Lake Community College: A.S. Business, Salt Lake City
Certifications
Green Belt Six Sigma
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Brian J Beck Resume
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