Customer Service Project

SANTHOSH.P

Mobile: 097********

Mail: *************@*****.***

ADDRESS

***, ******** *****, ************ (PO)

Dharmapuri (DT)

Tamilnadu, PIN: 636705 [pic]

Dear Sir / Madam,

I finished Master of business administration, Specified in

Marketing and International Business from Institution of Karunya School

of Business, Leadership and Management (Karunya University, Coimbatore).

I enclose my Curriculum Vitae as a first step in exploring the

possibilities with your Organization.

My focus would be on satisfying the Organizational needs. I am

confident of contributing in terms of attending & anticipating the

Organizational needs. I hope to have the opportunity of discussing the

dynamics of a suitable opening that would be mutually beneficial.

Thank you for your time and consideration.

Yours Sincerely,

(Santhosh)

Career Objective:

Seek a position utilizing background in Marketing and International

business. To build a career in a reputed organization and make use of every

opportunity for consistent development in my career and to be a part of an

organization where I can apply all my skills and contribute my best for the

growth of an organization.

Academic Details:

Course Institution University/ Board CLASS Year

M.B.A KSBLM, Coimbatore Karunya 1st Class 2013

University

B.B.A. P.M.P Arts & Science Periyar 1st Class 2011

College, Dharmapuri University

Higher Nalanda.Mat.Hig.Sec.

School, Krishnagiri. State Board 2nd Class 2008

Secondary

SSLC Govt.Boys.Hig.Sec.School 1st Class 2006, State Board

Bagalur,Hosur.

Computer Skills:

. Diploma in Computer Applications (DCA)

. Tally 9.0

Extra-Curricular Activities:

. Presented paper at National level Seminar in "CRISIS OF SEBI" held at

BIM, Trichy, Tamilnadu

. Presented paper at National level Seminar in "FINANCIAL DERIVATES AND

TRADING MECHANISM" held at JIT, Dharmapuri.

. Organise and Participated in "ENTREPRENEURSHIP AWARENESS PROGRAM

"organised by Karunya University.

. Participated in "CAREER MANAGEMENT" organised by VIT at Vellor.

Academic Project & Internship Details:

1. MBA Internship Training:

I did my summer internship at Senthil Nathan Textiles Pvt. Ltd for 35

days period whereby I performed various roles and responsibilities:

. To assist the Sales Personnel on the floor.

. Spent few days with the Marketing Manager and learned various

marketing strategies adopted by the company. Got opportunity to learn

few facts and details about In-warding and Out-warding of stock.

2. Project Undertaken in BBA

1. Project A: A study on Competitive Advantage of TVS Motors in Dharmapuri

Town.

2. Results: Most trusted Brand in Dharmapuri & Measures of advantage is

comparatively less in Technical terms with top competitor's Market.

3. Findings:

. Higher price is one of the grievances of the respondents with TVS

Apache Consumers feel the price range is high.

. Need to improve in Technical up grade in Motor specification With R&D.

Especially they have concentrated on Engine Noise.

. Need to improve in channel of advertisement and to extend the warranty

life of bikes etc..,

3. Project Undertaken in MBA

1. Project B: A Study on Brand Recognition of Classmate Pens towards ITC

Limited, Coimbatore, Tamil Nadu.

2. Results: Awareness brand image is comparatively less for classmate

pens. So this project results states to improvisation in product

development with R&D to reach end user of the classmate pens.

3. Findings:

. Most of the consumers buying brand is not only influenced by any

specific single character tics but it is influenced by either the

combination of more than- thus majority buying decision is influenced

by performance of pen in total, of course in different consumers

segments there are different character tics impacting buying decision.

. Cello and Reynolds enjoys market leadership position and classmate

very less in market contribution. Most consumers preferred blue pen

(0.5, 0.6 mm). In present market condition where pen is available even

in the price range of Rs: 2-5. Consumers do not go for refilling the

pen.

Skills Acquired

> Involved in planning, implementation and evaluation of strategies.

> Having the ability to apply innovative and creative ideas to achieve

the result.

> Superior problem solving and customer service.

> Good communication and presentation skills.

> Proven ability to gather, collate and use data effectively.

> Faithful in duties and work executed.

Personal Profile

Father's Name : Mr. C. Parama Sivam

Date of Birth : 15-07-1990

Marital status : Single

Religion : Hindu

Sex : Male

Citizenship : Indian

Hobbies : Trekking, Cycling, Listening to music etc.

LANGUAGES KNOWN:

V English ( Write & Speak )

V Tamil ( Write & Speak )

V Kannada ( Speak)

V Telugu ( Speak)

Declaration:

I hereby declare that all the information given above is true to the

best of my knowledge.

Place: Salem

Date: 16.12.2013

(SANTHOSH)

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