Administrative Assistant Manager
Resume:
Erica Brown
Benton, AR *****
********@***.***
Summary:
• Executive/Administrative Assistant with extensive experience in developing and maintaining complex administrative
systems, vendor databases, reports and performing general administrative duties.
• Counseling with training in budget and credit counseling, scheduling workshops and trainings, real estate training, and
marketing experience.
• Program Coordination experience with extensive experience in organizing and implementing program goals,
maintaining business and financial files, supply monitoring, grant writing, marketing, and outreach.
• Good experience of tracking, updating and writing reports on program utilization using MS office suite and other software
applications.
• Experience includes creating and verbally approving presentations to promote programs.
• Well versed in monitoring expenditures to ensure optimum operating efficiency, orders office supplies, and maintains section
inventory.
• Proficient in scheduling and maintaining daily calendar, make travel arrangements and schedule business meetings.
• Detail oriented, resourceful in completing projects and able to multi-task effectively.
• Highly competitive and articulate, adept at translating requirements into specific tasks for all functional areas and proactively track
issues to closure for successful completion of project.
• Sound knowledge of Microsoft Office Suite including MS Word, MS Excel, MS Outlook, MS PowerPoint, ASSIS, Peopleware,
Banner and various internet applications.
• Sales experience; selling education, clothing, vehicles, furniture, and memberships.
• Management experience with specifically retail and non-profit administrative management experience; hiring, training, human
resource management skills and training.
• Finance and Accounting experience managing and reconciling individual and business accounts. Additional experience in banking
handling large amounts of cash.
• Human Resource experience: reviewing applications, administering testing, interviewing, background checks, drug testing, reference
checks, and completing new hire paperwork. Also, processed benefits enrollment, taxes and timesheets.
Skills: Word, Excel, PowerPoint, Outlook, Access, Microsoft XP, Office; 2010, 2007, 2000 and 2001, Windows 95,
Windows 98, Works, Publisher, Banner, ASSIS, and People ware.
Education/ Certification:
• Masters, Human Resource Management, Webster University, Little Rock, AR, Expected Graduation Date: 2015.
• Bachelors, Liberal Arts, University of Arkansas, Little Rock, AR, 2005.
• Business Administration, Human Resource Management and Rhetoric and Writing college hours.
• Licensed Admissions Representative, Arkansas State Board of Private Career Education.
• Microsoft Basics, Excel and Access certificates.
• Real Estate Classroom Certificate.
• HUD Report Writing and Compliance Training Certificate.
Experience:
Arkansas Department of Finance and Administration, Little Rock, AR Feb 13 - present
DFA Service Representative
Responsibilities:
• Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify
accuracy, as well as compliance, with laws and regulations.
• Explains applicable laws or program requirements to taxpayers, revenue agents, and assists in the completion and
filing of withholding tax returns, forms, and applications.
• Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer.
• Corrects tax returns, forms, contracts, and evidentiary records for taxpayers.
• Provides technical assistance to taxpayers with payment processing or related case problems, including notices of
assessments, payment processing, return and voucher submittal, etc…
• Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for
field auditors as required.
• Leads work activities of other personnel by training and instructing new employees and providing technical assistance.
• Maintains updated manuals and computerized files. Performs other duties as assigned.
Dream Makers Housing Counseling Agency, Little Rock, AR Jun 99 - present
Administrative Assistant/ Executive Assistant/Housing Counselor
Responsibilities:
• Responsible for planning, organizing and directing all activities as required for the full implementation of program goals and
objectives.
• Track, update and write reports on program utilization using MS office suite and other software applications.
• Provide housing, budget and credit counseling to program participants.
• Duties are to schedule all meetings and workshops regarding housing counseling.
• Ensure that program activities are consistent with program objectives and that objective can be met with available resources.
• Ensure the program meets targets, budgets and time-lines, with appropriate reporting and evaluation.
• Communicate with members and other stakeholders to gain community support for all programs goals and solicit input to improve the
programs.
• Market workshops through newsletters and emails.
• Assist in capacity-building for housing counseling partners
• Maintain confidentiality of homeowners personal credit/banking information and files and to keep detailed information on production
in order to analyze, review and improve program yearly production.
Adecco, Little Rock, AR Jun 12 – Oct 12
Staffing Consultant (Temporary)
Responsibilities:
• Conducted interviews, skills testing and screening with recruited candidates to make sure that only the best applicants are dispatched
in the positions that suit them.
• Reviewed the accuracy of payroll reports, resolving invoice errors and when needed.
• Conducted transactions related to the payroll process of the employees which includes reviewing timesheets to make sure they are
received just in time.
• Assisted in collecting the pay rates.
• Supervised candidates who are given temporary assignments through conducting activities for quality control and disciplinary
reviews.
• Provided the temporary workforce ongoing counseling, career support and coaching.
• Entered job orders as well as applicant information on an everyday basis.
• Maintained all personnel files and correspondence.
• Maintained and established partnerships with colleges for recruitment and attends job fairs and events for college recruitment.
• Worked with the team members of other staffing divisions to achieve the metrics for service quality. Answer phone calls and managing
the walk- in applicants.
ITT Technical Institute, Little Rock, AR Jun 08 – Oct 10
Educational Recruiter
Responsibilities:
• Conducted face-to-face interviews, telephone interviews and email correspondence to prospective students to determine their
educational needs, concerns and interests.
• Verbally communicated, created and approved presentations to promote programs to prospective adult and high school students,
actively generate personal referrals.
• Facilitated orientation, registration, open house, and college tours and activities; closely assist and mentor students through
admissions process.
• Participated in school retention efforts maintaining productive contact with his/her active students through graduation; and
actively participate in special recruiting promotional activities.
• Sold $50000.00 associates degree programs and bachelor’s degree programs.
• Maintained data in order to analyze information to assist school in meeting its projected quarterly and yearly goals.
Liberty Tax Services, Little Rock, AR Jan 05 – Jan 06
Income Tax Preparer (Seasonal)
Responsibilities:
• Greeted and assisted clients who patronize business.
• Collected income tax information and personal data.
• Entered tax information and personal data into income tax system.
• Filed data with the Internal Revenue Service.
• Distributed checks and analyze, correct, amend and resubmit rejected taxes.
Kohl’s, Bryant, AR Mar 05 – Jan 05
Supervisor
Responsibilities:
• Greeted and assisted customers who patronize business.
• Managed Women’s and Men’s departments.
• Merchandised inventory.
• Managed and trained staff.
• Assisted managers in daily operations.
• Cashiered when needed.
Department of Human Services, Little Rock, AR Nov 04 – Mar 05
Administrative Assistant/ Executive Assistant
Responsibilities:
• Supervised a small to medium-sized administrative support staff by interviewing, recommending for hire.
• Compiled and wrote monthly reports using MS Word, Excel and other tools.
• Researched and analyzed data pertinent to work programs and/or agency/institution goals and objectives and prepares reports
explaining findings and recommendations using MS Word, Excel and other software tools.
• Trained, assigned and reviewed work, and evaluated the performance of incumbents.
• Assisted in developing or revising agency/institution policies, procedures, and directives based on research findings.
• Submitted to supervisor for approval.
• Compiled financial information used by supervisor to formulate budget proposals.
• Monitored expenditures to ensure optimum operating efficiency, orders office supplies, and maintains section inventory.
• Reviewed and answered or prepares correspondence relating to agency/institution programs
• Interpreted agency/institution administrative directives, policies, and procedures to ensure consistent application.
• Provided information, assistance, and clarification to interested parties concerning agency/institution policies and procedures.
• Attended workshops and meetings to stay abreast of trends in applicable areas.
• Assisted supervisor by maintaining unit leave records, maintaining appointment calendar, and prioritizing incoming correspondence.
• Scheduled travel and meetings.
Perfect Ten/Staffing Agency, Little Rock, AR Aug 04 – Aug 05
HR Generalist (Temporary)
Responsibilities:
• Responsible for the proper entry, storage, security and use of employee personal data, resume, application, tax forms and all other
forms related to benefits, wages, vacation, sick time and company travel.
• Kept all of the compensation records for the entire period of the employee's tenure.
• Completed background checks. Input employee benefits.
• Was In charge of tracking an employee's required training and development classes and in-house courses.
• Distributed payroll.
University of Arkansas, Little Rock, AR Jun 02 – Jun 04
Secretary II
Responsibilities:
• Acted as office receptionist by greeting and directing visitors, screening calls, responding to routine questions regarding policy and
procedures.
• Provided instructions on the completion of forms and making referrals to other sources of information.
• Composed, typed, and edited various documents including letters, memoranda, reports, forms, narratives, and training materials.
• Participated in setting up workshops, conferences, and other meetings by compiling, typing and editing materials, as well as,
scheduling and registering participants, maintaining attendance, evaluation data for all Academy, Foster Parent, and Technology
trainings.
• Provided data entry support.
• Maintained participant files and credits and performed all other duties as assigned.
• Scheduled hotel accommodations for training participants.
Department of Human Services, Little Rock, AR Jun 01 – Jun 02
Secretary II
Responsibilities:
• Composed, typed, and edited various documents including letters, memoranda, reports, forms, narratives, and training materials from
Dictaphone, other voice recording devices, or rough draft using a typewriter, word processor, or personal computer.
• Acted as office receptionist by greeting and directing visitors, screening calls, responding to routine questions regarding policy and
procedures, providing instructions on the completion of forms, or making referrals to other sources of information.
• Established and maintained various computerized and paper files, records and logs, and retrieves information as needed for reference
or to compile reports.
• Developed or modified procedures and formats materials for new or revised word processing applications.
• Recommended changes in word processing methods set up data for sort/select procedures, and merges data into printed reports by
selecting type face and sizes, integrating plates and figures, and establishing unique designs.
• Maintained sufficient supplies for the office and work unit by conducting physical inventory, ordering, receiving, and restocking
supplies.
• Participated in setting up workshops, conferences, and other meetings by compiling and typing materials, scheduling and registering
participants, and maintaining attendance and evaluation data and posts entries to manual or computer ledgers and journals to account
for expenditures.
Jefferson County Workforce Alliance, Pine Bluff, AR Jun 99 – Jun 01
Program Coordinator
Responsibilities:
• Planned, organized and directs all activities as required for the full implementation of program goals and objectives.
• Ensured that program activities are consistent with program objectives and that objectives can be met with available resources.
• Ensured the program meets targets, budgets and time-lines, with appropriate reporting and evaluation; communicate with members
and other stakeholders to gain community support for all programs goals and solicit input to improve the programs; plan and
coordinate trainings.
• Marketed workshops and trainings through emails, newsletters and memorabilia
• Coordinated staff retreats and workshops; coordinates job fairs and “Ground Hog Job Shadow Day” for students, employees and
employers.
• Maintained financial and business files, as well, as inventory.
• Assisted with grant writing for program and for programs submitting grants to organization.
RaceTrac Petroleum, Dallas, TX Metroplex Jun 95 – Jun 96
Co-Manager/Manager
Responsibilities:
• Managed store sales and inventory.
• Decreased store losses.
• Managed daily store operations.
• Facilitated guest services.
• Managed accounting functions and cash for the store.
• Provided associates with necessary supervision and development.
• Maintained positive relationships with our vendors.
• Assisted in opening several new stores and decreasing losses for several stores.
• Stores grossed over $100000.00 per week.
REFERENCES
Available upon Request
Contact this candidate