Manager Developer

Wendell J. Tolber II

www.WJTolb.info ******.*@***.*** Columbus, OH 43201 614-***-****

EDUCATION

Master of Business Administration (May 2014) – Franklin University, Columbus, OH

B.A., Political Science / B.A. Economics - The Ohio State University, Columbus, OH

D ATA A NALYTICS B USINE SS S TRATEGY M ANAGEMENT

A ND

SHAREPOINT ADMINISTRATION PROJECT MANAGEMENT PROCEDURAL AND MARKETING

DEVELOPMENT/WRITING

STRENGTHS & ACCOMPLISHMENTS

Data Reporting (SQL,VBA) Trending, and Reduced Production Inventory Reject Rate from

Analysis 13% to 3% via new Training and Collaboration

Root Cause Analysis and Process Improvement Initiative

and Implementation Collaborate with Various Levels of Management to

Developed Workflow, Process and Procedures Provide Daily Successful Resolution of Escalated

Surrounding Risk Avoidance & Mitigation Issues and Assist in Strategy and Planning

Program (RAMP) Development

Developed Various Marketing Materials used in Process Implementation / Root-Cause Analysis

Mortgage Servicing Strong Oral/Written Communications

Subject Matter Expert and Support for 130+ 10+ years advanced Excel and PowerPoint

employees of Mortgage Servicing and Originations experience (Reporting/Deck Building)

Teams

PROFESSIONAL EXPERIENCE

2012 to Present: Business Analyst II– JPMorgan Chase & Co., Executive Office, Columbus, OH

Provide (SME) subject matter expertise and assistance for production teams and coordinate regulatory and

departmental projects and updates.

Develop decks and reports in order to track, trend and analyze data for various operating division and

escalate/manage overdue escalated cases.

Serve as developer, manager, and trainer for risk avoidance and mitigation program (RAMP).

Serve as developer, manager, and trainer for various SharePoint sites, processes and procedures.

Incorporate advanced use of Microsoft Excel, PowerPoint, Publisher, and Project for the development of operating

division communications.

Influence future business processes utilizing Visio in order to outline process procedures for various issues and

assist in strategic planning resolution efforts.

Regular use of products such as MSP, LenderLive, InfoSource, WebER, CCW, iVault, and SQL in order to aid in

research and root-cause analysis

2011 to 2012: Research Specialist – JPMorgan Chase & Co., Executive Office, Columbus, OH

Developed various letter templates to aid in production and customer experience while completing a record 150+

letters each month.

Developed and trained new personnel on letter writing that facilitated reduction in letter writing rejections from

13% down to 3% and organized compliance standards to clarify expectations.

Researched and resolved escalated first mortgage loan and/or home equity account related issues received from

senior management, regulatory agencies, and the Legal Department.

2007 to 2011: Distribution Associate Redemtech, Grove City, OH

Pulled warehouse orders via stand-up forklift, cherry picker, and sit-down forklift

Loaded and unloaded delivery trucks

Packaged and shipped skid and boxed orders

Unload and sort packages to add to warehouse inventory

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