Supply Chain / Procurement - Materials Management / SAP
Resume:
November ****
Smith, Allan
*****.*.*****@*******.***
*** ****** **** ****, ****, NC 27502
Professional Summary
20+ years of combined management experience in…
Supply Chain / Inventory / Planning / Procurement / & Customer Service
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Versatile, innovative, dedicated, and highly energetic Management Professional
Skilled at seeing the big picture while not losing focus on the ever important details
Extensive expertise in business development, as well as in streamlining business processes and systems to ensure
customer satisfaction
Objectives
I do not take this career change lightly. I have had the good fortune to work for a long periods of time at three
reputable organizations, but I no longer feel challenged in my current role.
I am seeking a new career challenge.
I endeavor to apply my experience and skills in Supply Chain and Customer Service Management, to not only
improve my employer’s growth and sustainability, but to also manage a dedicated and hard working group of
professionals like myself.
I pride myself in being highly organized, efficient, customer focused, and goal oriented. The ideal environment for
me is one where I can identify and promote these skills in others to achieve positive, measurable results.
Thank you for your consideration.
Experience
Manager, Supply Chain (Inventory Control & Planning) (Dual Roles)
Manager, Customer Care Center /
September 2007 – C ur rently Employed
Bell and Howell 3791 South Alston Avenue, Durham, NC 27713
Manager, Supply Chain (Inventory Control & Planning)
• Manage Supply Chain & centralized Corporate Procurement Team
• Manage Regional Coordinator / Expediting Team
• Manage Inventory Planning Team for North American Field Service Organization (>400 Customer / Trunk
Locations) totaling over $50million
Managed 3rd Party Distribution Center, consisting of >150 employees and an inventory value of
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>$100million
Team Lead and Subject Matter Expert for SAP R3 implementation (Inventory / Planning / Procurement /
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Warehouse Management)
Reduced overall corporate spend by 12%
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Reduced overall inventory by 10%
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Increased inventory turns by over 350%
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Increased customer fill rates by 13%, through inventory redistribution and the establishment of Regional
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Inventory Distribution Centers
Escalation point, reporting directly to the Executive Management Team
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Project Manager, transitioning from 3rd Party Distribution Center (above), to internally managed DC within
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our own organization (plan / setup / hire / implement SAP)
Manager, Customer Care Center
• Manage 7 X 24 X 365 Customer Care Center with an average monthly call volume of 10,000 calls
• Support >1,500 internal Customer Service Engineers in the Bell and Howell Field Organization
• Support International and Domestic Customer Base
• Reduced head count by 33%, while increasing overall customer satisfaction to over 95%
• Team Lead and Subject Matter Expert for SAP CRM upgrade implementation
• Setup and monitor page escalation strategy for Bell and Howell Service Organization
Established and fostered a strong Team relationship; enabling Senior Team Members to mentor Junior
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Team Members
Develop and implement strategies to "raise the bar" of my Team, better utilizing their skills to assist and
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support other Teams within the Bell and Howell Organization
Escalation point for all internal and external customers, reporting directly to the Executive Management
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Team
Implemented Cisco IPC Soft phones throughout Customer Care Center, eliminating the need for costly
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desk phones and distractions from ringing phones
Implemented Cisco Call Monitoring and Recording Modules, tied directly to SAP CRM Business Partner
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information, in order to provide strategic KPIs
Implemented custom after call Customer Survey Module with Cisco Business Partner
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Reduced dropped call rate to less than 1 call per 1,000
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Experience (continued)
Materials Supply Chain Manager
September 1994 – A ugust 2007
SDC (Stainless Design Concepts) 111y Old Kings Highway, Saugerties, NY 12477
Managed Supply Chain (Inventory Control and Planning) Teams
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Increased Inventory Turns by >250%
o
Managed Procurement Team
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Reduced overall spend by 15%
o
Reduced Product lead times by over 40%, through supplier contract negotiations, and component /
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product standardization
Managed Shipping & Receiving Team
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Member of Executive Guidance Team
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Created engineering template for bill of material standardization modules with product options
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Managed IT / Network Admin Team
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Materials Manager
M a rch 1991 – A ugust 1994
DMS (Diversified Manufacturing Services) Noxon Road, Poughkeepsie, NY 12601
Managed Inventory Control & DC Warehouse Teams
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Managed On call Teams for Support of 24 x 7 X 365 IBM Spare Parts Support
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Managed Shipping & Receiving Teams
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Designed and Implemented Distribution Center Layout
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Skills
Superior Supply Chain & Logistics Management
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Advanced training and implementation of SAP CRM and SAP R3
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Professional Customer Liaison
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MRP / ERP / CRM
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Extremely Proficient Computer Skills
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Purchasing and Procurement Expert
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Inventory Analyst
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Cost Reduction Expertise
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Project Planning, Management, and Development
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Customer Relations Specialist
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Process Improvement Driven
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Organized and Extremely Efficient
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Strong / Reliable Management Skills
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Unsurpassed Work Ethic / Dedicated
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Results Oriented
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Goal Driven
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Lean / Six Sigma Geared
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Risk Assessment & Management
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Superb Time Management Skills
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Skilled Trainer
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Excellent Oral and Written Skills / Presentation Expert
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Customer Call Center Management
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E ducation
Duchess Community College
1990-1992 Poughkeepsie NY
• Computer Science
Franklin Delano Roosevelt High School
1985-1989 H yde Park NY
• AP / Regents High School Diploma (Math / Science)
Affiliations
APICS
CPIM – Hudson Valley Chapter, NY
Additional Certifications
Train the Trainer
Bell & Howell – 2008 / Durham, NC
Situational Leadership Training
Bell & Howell – 2007 / Wheeling, I L
Business Management Training
Bell & Howell – 2007 / Wheeling, I L
M anagement Development Training
Ulster County Business Development Council – 2006 / Kingston, NC
Management Sensitivity Training / Interviewing and Workforce
Reduction Training
Ulster County Business Development Council – 2006 / Kingston, NC
Quality Management Training
Ulster County Business Development Council – 2005 / Kingston, NC
Forklift Certification
Stainless Design Concepts – 2005 / Saugerties, NC
First Aid and CPR Training
Stainless Design Concepts – 2004 / Saugerties, NC
References
(Available upon request)
Contact this candidate