Manager Project

Thomas Bottiglieri

** ********* ****** 631-***-****

Port Jefferson Station, New York 11776 ********@*****.***

Information Technology Manager:

Results oriented with a proven track record of developing, implementing and managing diversified business

systems and applications. Recognized strengths in staff and project management exhibiting strong

interpersonal and communication skills working with technical and non-technical users.

PROFESSIONAL EXPERIENCE:

Manhattan Supply Corporation (MSC), Melville, New York 4/2013 - 10/2013

On-site Project Manager for Davidson, North Carolina Co-headquarters Project

Managed and implemented a fully successful infrastructure project. Responsible for directing the work efforts

of team members, including construction, electrical, cabling, video conferencing and third party vendors,

while interacting with internal and external users.

• Represented MSC in construction trade meetings on a weekly basis

• Directed and supervised project personnel to meet schedule and project deadlines

• Communicated project status to stakeholders, including potential critical path issues that could

potentially delay or jeopardize the project

• Coordinated fiber vendors (Bell South, MI Connections & Time Warner Cable) to ensure that there

were no critical path or fiber installation failures

• Implemented AT&T repeater system for cellular users in the Davidson facility

• Monitored budget performance to ensure quality and timeliness of work performed

• Validated and verified infrastructure requirements using construction blueprints and Visio diagrams

• Worked with and motivated team members in order to meet project deadlines

HENRY SCHEIN, INC., Melville, New York 2006 - 2012

Manager, Enterprise Support Services 2011 - 2012

Managed and supervised 8 full-time staff and 2 interns responsible for providing IT Help Desk and second

level technical support, while managing multiple projects with outside vendors and consultants.

• Administered the video conferencing environment company-wide with over 40 sites, both domestic

and international (multi-site video conferencing, troubleshooting and monitoring of conferences )

• Supervised video conference installations at remote sites in North America ( on-site)

• Facilitated the creation and deployment of desktop and laptop images for both Windows XP and

Windows 7, including testing, validation of applications and software compatibility

• Coordinated projects in conjunction with AT&T/Sprint for wireless access and repeater systems for

the Melville campus as well as upgrading from 3G to 4G technology

• Monitored projects and budgetary performance for staff members to ensure quality and timeliness of

work performed

• Evaluated, recommended and selected new laptops, desktops models as well as vendors

• Reviewed and tested hand held devices (Blackberry, iPhone and iPad) for company standardization

• Implemented new VPN solution companywide from Contivity to FortiClient

ADECCO (formerly Olsten Staffing), Melville, New York 1997 - 2006

Supervisor, Enterprise Support Services 2006 - 2011

Supervised IT Help Desk, second level support team for users throughout the U. S. and remote users in China.

Provided management reports for the IT Help Desk metrics for management, while bringing the abandonment

rate down to 2% and averaging 3,300 calls per month.

• Oversaw Computer Associates Service Desk ticketing system upgrade and implementation

• Supervised the upgrade for the MAC/Apple environment in conjunction with vendor for servers,

notebooks and PC’s, in addition to OS upgrade (hardware/software)

• Served as liaison between the Henry Schein, Inc. creative group and vendor support for MAC\Apple

• Created and implemented help desk tips for self service environment on company website

• Managed video environment uptime and execution of meetings between multiple sites

• Partnered with the systems, networking, development and applications groups for implementing new

technologies

Manager of IT Help Desk 2005 - 2006

Supervised a staff of 20 full-time employees and supported the day-to-day operations throughout North

America, including Canada, Alaska and Hawaii. In total, the IT Help Desk team supported 6,000 users, 8,000

desktops and 1,100 offices including support for the 700 users at Adecco Corporate Headquarters.

• Managed the IT Help Desk and lowered abandoned rate down from 26% to 10%, as well as customer

hold time from fifteen minutes to five minutes

• Ensured timely and accurate responses and resolution of problems through the Help Desk ( 350 calls

per day), Desktop Support (2nd level PC support) and Building Support for 600+ users

• Provided statistical reports to management on ACD calls received, attempted, abandoned calls, as

well as hold times, answered speed and abandoned times

• Developed SOP levels for crisis and notification alerts as a member of the Crisis Response Team

Manager of Systems and Implementation Team 2001 - 2005

Responsible for the day-to-day operations of the Windows infrastructure ( 160 servers) and Desktop\Laptop

user’s in 1,100 offices throughout North America (US, Canada, Alaska and Hawaii).

• Managed a staff of 8 full-time colleagues handling day-to-day operations as well as the technology

lab which included testing and evaluating of new hardware and software applications ( PeopleSoft,

Oracle, Patrina and Dunn & Bradstreet) in a controlled environment

• Oversaw migration team from Windows NT 4.0 Exchange 5.5 to Windows 2000/Exchange 2000

Manager of Technology Lab 1997 - 2001

Created and developed an environment for testing of new applications and hardware in a controlled

environment before deployment to the user community.

EDUCATION AND TRAINING:

• Project Management Certification Currently pursuing

Stony Brook University, Stony Brook New York 11790

• Bachelor of Science in Business Administration Currently pursuing

Dowling College, Oakdale, New York 11769

• Associate of Applied Science in Business Administration 1993

Suffolk County Community College Selden, New York 11784

TECHNICAL SKILLS:

In-depth understanding and proficient with the following hardware and software

Hardware

• Tandberg (C90, 6000MXP, 880MXP, 1500MXP, 770MXP), Crestron, Polycomm

• Lenovo Desktops M55, M57, M58, M81

• Lenovo Laptops T40, T41, T60, T61, T400, T410, T420

• Blackberry - 7250, 8700, 8800, 8820, 8900, 9000,9700, 9800

• iPad - iPad2

Software

• Microsoft Project, Visio

• MS Office 2003, MS Office 2007

• Windows XP and Windows 7

• CA Service Desk, HP Service Desk

• HP Printers

References available upon request

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