Customer Service Security
Resume:
Sylvia Solis
San Antonio, Texas 78250
*************@***.***
OBJECTIVE
To acquire a position as a Customer Service Representative, that will utilize my computer knowledge, and
organizational abilities of demonstrating success and accomplishment.
SUMMARY OF QUALIFICATIONS
* Excellent bilingual customer service skills; fluently speak, read, and write.
* Ability to work and interact with a wide range of people from professional to disadvantaged populations.
* Competent with computer Microsoft Office and numerous software applications.
* Adaptable to new concepts and responsibilities.
* Self-motivated to successfully coordinate daily office functions.
* Ability to prioritize and meet operational deadlines in a demanding fast paced environment.
*High energy, self motivated, self starter with the ability to develop and establish an efficient, highly productive
work force.
WORK HISTORY
Geo Group, Inc.
566 Veterans, Pearsall, Texas 78061 830-***-****
04/2005– 11/2012 Intake Detention Officer
* Effectively provided custody and security to offenders including actions of offenders in confinement holding
areas.
* Effectively processed a wide range of disadvantage illegal immigrants brought into the detention facility.
* Maintained accurate classification of general population based on criminal background document.
* Generated daily census reports for immigration law enforcement agents, medical, and wardens.
* Effectively conducted restraining and un-restraining of offenders brought daily to the detention facility.
* Provided accuracy on daily population counts, Monitored daily arrivals, and released offenders to satisfy
an accuracy accountability of general population.
* Maintained accuracy and completeness of immigrant records.
* Assign an identification number given by law enforcement agents, in a form of wrist band and Id card.
* Assisted law enforcement agents with Spanish translation interviews, asylum purposes, and bond outs releasing.
* Effectively assisted with medical screenings. Conducted security of offender while being in the operating room
in the hospital.
Sea World San Antonio
15000 Seaworld, San Antonio, Texas 78245 210-***-****
02/2004 to 10/2004 (Seasonal) Security Officer/Dispatch
* Observed main gate entry area for suspicious persons and activity.
* Conducted bag checks of guests and team members.
* Effectively provided safety and security of Guests and Team Members.
* Provided customer service to park guests.
* Assisted Guests with questions and information.
* Provided security in various locations to assist with crowd control.
* Assisted guests with lost person/children and their reunion.
* Assisted with Traffic Control, foot security patrol and interior/exterior patrol.
* Effectively respond to medical emergencies and gift shop assistance.
* Conducted effective dispatch communication and compiled data into a detailed daily report spreadsheet, obtain
from a base radio operations.
* Provided safety and security to animals, park guests, employees and park property.
* Assisted guests with questions and needs in a courteous and professional manner
DECO Security Services El Paso, Texas
9510 Montana, El Paso, Texas 915-***-****
08/2002 to 11/2003 Detention Officer
* Effectively assisted law enforcement in the process of deportation of immigrants and upon arrival at the airport.
* Professionally and effectively monitored illegal immigrants in a living unit area.
* Conducted general formal counts of general population of offenders in the detention facility.
* Provided safety and security in the escorting process of immigrants to religious services,
court hearings, medical screenings, and eating area.
* Effectively logged information in a detail manner into a log book.
* Effectively responded to confrontations and medical emergencies.
* Greeting and lobby screening of visitors, providing customer service in a courteous manner.
Fabens Independent School District
800 Walker Ave. Fabens, Texas 79838 915-***-****
11/ 1992 to 01/2002
Various positions held:
*Substitute Teacher
* Especial Education Instructional Assistant
*Secretary for Support Services
*Bilingual Language Assessment Scale Administered Teacher Assist.
EDUCATION
Palo Alto College
San Antonio, Texas 12/2013
San Antonio College 04/2004-05/2004
Level III Security Officer training course (30 hr) weapon qualified
University of Texas at El Paso 05/ 2000 to 08/ 2002
Studies: Bilingual Education – 46 Earned Hours
International Business College El Paso, Texas
02/ 1998 to 05/1999
Computerized Information Specialist Certification
LANGUAGE SKILLS
Fluent English and Spanish
REFERENCES
Excellent professional references available upon request
Contact this candidate