Customer Service Front Desk

Ghia Kline

********@*********.*** - 404-***-****

Seeking a career where my skills and passion for delivering quality health care makes a difference to our

patients, while providing exceptional customer service

WORK EXPERIENCE

Data Entry Pharmacy Technician (PRN)

PharMerica (Closed Door Pharmacy) - May 2013 to Present

Type refills and electronic prescriptions into the computer to generate labels

• Send refill request to nurses &/or physicians at Long Term Care facilities

• Enter new admission and readmission data/medications to activate/update patient profile

A/R, Customer Service

City of College Park/Robert Half Accounting International Inc (Temp Assignment) - January 2012 to June

2012

Reconciled daily payments and posted to customer accounts

• Activated and Deactivated accounts for utilities and sanitation

• Set-up payment arrangements and budget billing for customers

• Handled customer concerns regarding utility bills (telephone/in person)

• Issued service orders to have customer water and/or electric meter re-read

• Researched, reviewed and made necessary adjustments to incorrect bills

A/R, Medical Front Desk, Customer Service

Robert Half Accounting International Inc - May 2008 to June 2012

Print, process and post payment to customer account

• Follow-up on payment status with past due accounts

• Run end-of-day reports to process daily bank deposit

• Insurance verification

• Check-in/out front desk

• Contact patients to confirm/reschedule appointments

A/R, Customer Service, Billing

Piedmont Water Company - April 2004 to August 2007

Piedmont Water Company

• Responsible for all daily accounts receivable activity.

• Reconcile monthly and yearly deposit report.

• Prepare daily bank deposits for weekly courier pick-up.

• Process NSF checks and apply fees.

• Balance daily collections report

• Set-up and maintain customer ACH (Bank Draft) accounts.

• Responsible for uploading, processing and sending billing files.

• Apply monthly late fees to overdue customer accounts

• Process and post payments

• Responsible for assigning and maintaining purchase order log.

• Process checkfree payments and credit card transactions.

Front Desk Scheduling Coordinator

Alexander Gallo & Associates Court Reporting - July 2003 to March 2004

Alexander Gallo & Associates Court Reporting Firm

• Greet and direct visitors and clients.

• Dictate, fax and e-mail schedules to appropriate court reporters.

• Scheduled nation-wide depositions and videoconferences for paralegals and attorney's using out-of state

affiliates; telephone and Internet research for set-up of various locations.

• Daily interaction with production department regarding status of transcripts, documents and exhibits

• Responsible for processing in all marked exhibits.

• Heavy data entry and telephone call volume.

EDUCATION

Associate's in Applied Science

Southern Crescent Technical College - Griffin, GA

2013

Business/Accounting

Mansfield University

2000 to 2002

CERTIFICATIONS

Certified Pharmacy Technician

April 2013 to June 2015

ADDITIONAL INFORMATION

Over ten years of customer support experience and excellent judgment. Ability to multitask and prioritize while

working well under pressure in a fast pace environment. Outstanding communication skills in both written and

verbal form. Able to work independently and as a team player to achieve overall departmental goals. Programs:

Black Mountain, AS-400, DocuTrack, RX30.

Contact this candidate