Customer Service Medical

JANE WILSON GARDNER

*** ***** ***** ***** *******, SC 803-***-**** (home)

803-***-****(cell) *************@*****.***

ENTERPRISING, HARD-WORKING AND HIGHLY-SKILLED MEDICAL

TRANSCRIPTIONIST, MEDICAL SECRETARY AND PARAPROFESSIONAL known for

accuracy, attention to detail and timeliness in managing office

environments and various functions for diverse-industry employers. Medical

Transcriptionist/Secretarial career spans over 20 years of experience in

medical environment with proficiencies in medical terminology, coding,

Dictaphone, Pathology, Radiology and Microsoft Office Suite Programs.

KEY SKILLS

Administrative/Office Management Critical Thinking

Knowledge of HIPPA Records Organization &

Management

Medical Billing and Bookkeeping Medical Coding: CPT/ICD-9

Active Listening Teambuilding & Staff Supervision

Data Entry/Secretarial Experience Spreadsheets &Medical Reports

PROFESSIONAL EXPERIENCE

AIKEN COUNTY SCHOOLS - Warrenville, SC

Paraprofessional, 10/2011-Present

Collaborate with parents, guardians, teachers, counselors, or

administrators to resolve students' challenges or barriers.

Develop or implement strategies to meet the needs of students with a

variety of disabilities.

Assist teacher with crisis problems and behavior management.

Assist with supervision of students throughout the school grounds.

Assist students with physical needs (bathroom, eating, and dressing).

Prepare and maintain classroom for academic instruction.

Operates audio-visual equipment: computers, office machines, accessibility

tools.

Maintains academic records and various logs for teachers.

Confer with other staff members to plan or schedule lessons promoting

learning, following approved curricula.

THE FAMILY Y PRIMETIME AFTER SCHOOL PROGRAM - Augusta, GA

Site Assistant 2/28/2013 - Present

Shadow special needs child in program to ensure safety of other children in

program.

Actively engages with children during all aspects of the program to include

curriculum and fitness programs as directed by the Site Director.

Implements daily plan of student activities.

Leads and is responsible for small group of children.

Assists with site maintenance (bathroom, cafeteria, activity area,

playground, cabinet, etc and ensures cleanliness of each area used.

Advises Site Director of any problems related to children participating in

program and documents such problems as required.

Ensures that agreements between Family Y and School are followed regarding

cleanliness and use of school equipment (gym equipment, playground

equipment)

Attends Prime Time meetings, training and any mandatory meetings for The

Family Y Staff.

PROFESSIONAL EXPERIENCE CONTINUED

UNIVERSITY HOSPITAL - Augusta, GA

Medical Transcriptionist, 10/1997-12/2010

Performed clerical duties for Radiology Medical Staff to support daily

operations of Radiology Department.

Transcribed, reviewed and edited radiology reports for medical staff using

voice recognition software.

Provided customer service through multi-line telephone communications with

medical staff/public while maintaining patient confidentiality.

Utilized electronic medical record system to obtain confidential patient

information.

Assisted patients and/or public to appropriate departments within the

hospital.

MEDICAL COLLEGE OF GEORGIA - Augusta, GA

Medical Transcriptionist, 2/1980-10/1997

Provided administrative support to Radiology, Oncology, Orthopedic and

Surgical Pathology Faculty Members.

Transcribed patient notes, consultations, discharge summaries and letters

for faculty utilizing computers and Dictaphone.

Scheduled patient appointments.

Created and filed updated patient charts and pathology slides for easy

access for medical staff .

Used multi-line telephone system to provide customer service to patients

and/or families.

Maintained patient confidentiality concerning patient diagnosis and

treatment plans.

Coordinated medical interns and Jr. /Sr. medical student rotation.

Coordinated travel request and travel expense statements for faculty

members.

Provided back-up for other positions in department as needed.

Utilized electronic medical record system to obtain confidential patient

information.

Assisted patients and/or public to appropriate departments within the

hospital.

CAREER PERSONNEL - Augusta, GA Data Entry Operator

AUGUSTA AREA MENTAL HEALTH Augusta, GA Secretary

KROGER GROCERY - Augusta, GA Cashier

COLUMBIA NEWSPAPERS - Columbia, SC Classified Advisor

EDUCATION

AC FLORA HIGH SCHOOL - Columbia, SC High School Diploma

AIKEN TECHNICAL COLLEGE - CNA course.

CERTIFICATES

CPR/First Aide Certificate/Fire Safety - Family Y of Augusta, Georgia

July 2013

Child Abuse Training Certificate Family Y of Augusta, Georgia December

2012

Autism Behavior Training - Aiken County School District 2012

Paraprofessional Training - Aiken County School District 2011

Certified Nursing Assistant Course Completion - Aiken Technical College

2011

Medical Terminology - Medical College of Georgia and University Hospital

1981 & 1998

CPT/ICD9 Coding - Medical College of Georgia 1997

TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint) ICD-9 CPT, Windows (all) Medquist

System, Voice Recognition Software, (Powerscribe) Dictaphone, Multiline

Phone System.

Contact this candidate