Manager Customer Service
Resume:
Dana Conte
*** **** ****** #*** ********, NY ****9 e-mail: ***********@*****.*** cell: 347-***-****
OBJECTIVE:
My creativity, enthusiasm and highly developed problem-solving skills, along with my poise,
professionalism and personal work ethic, uniquely qualifies me to work for a company that caters to
diversified groups.
EXPERIENCE:
Madison Square Garden Bartender : October 2013- Present
• Responsible for beverage service for Standard bars throughout the MSG Theater, Arena
as well as Delta Club VIP Bartender servicing events from 6,000- 20,000 guests.
• Follow proper cash handling protocol as well as Epson POS
• Perform daily inventory of juice, beer,wine, liquor uses
• Administer daily reports and activities of events to upper management
• Responsible for accurate blind cash drops
• Oversee guest satisfaction and overall alcohol consumption
• Assist supervisor in set up and break down of all bars throughout the Arena
Meadowlands Renaissance Hotel Banquet Captain : September 2013 – Present
• Oversee the operation of a banquet or catered event all the way from the planning stages
through the conclusion of the event
• Consult with the banquet manager, event planner and the host of the event to ensure
that all necessary preparations have been made and expectations have been met.
• Monitor and ensure all associates are performing the assigned expectations during the
event.
• Coordinate with the kitchen to ensure that each course of the meal is ready and is
served at the appropriate time.
• Converse with the guest to ensure that they are satisfied with their service and their
meal as well as resolve any guest related issues and concerns.
• Administer daily reports and activities of the event to upper management.
• Process inventory of all Liquor that was consumed throughout each event.
• Process and input payment for each event.
• Complete performance reviews of associates as well as hire, train and discipline when
necessary.
New York Marriott Downtown Lead Bartender/Server- Supervisor: August 1996- December 2012
• Multi-tasked orders, cash register and product preparation under fast paced conditions
• Coordinated with Front desk Managers to ensure a safe and inviting environment for all guests.
• Maintained proper accountability and quality of product and equipment
• Supervised the banquet operation including service and set-up
• Arrange food and beverage table displays for all function
• Responsible for staff training on service essentials, standards of service, up selling etc
• Negotiated rates with vendors and implemented quality control departmental budgets.
• Hired, trained and development of Food & Beverage staff.
• Implemented event related strategies while working within the budget
• Sourced site for the event, management food, d cor and entertainment
e
• Performed monthly liquor inventory for period end.
• Handled Scheduling and request time off for a team of twenty five associates.
• Managed problem solving strategies for customer service situations.
• Attended and assisted in the planning of monthly departmental staff meetings.
• Implemented BEO/REO templates for private parties and Banquet Events •Utilized MICRO’s
point of sales system • Attend monthly meetings with General Manager to perfect employee and
• Customer relations and service. • Responsible for A/P and A/R daily paperwork and
processing to night audit
Fast-lane Studios Office Manager
• Duties included however not limited to Maintaining computerized bookkeeping system
• Scheduled both staff and clients for rehearsal and recording time
• Event strategizing and planning for staff and clientele Creating and implementation incentive
programs for staff and clientele
• AP/AR and input staff payroll
Skills: New York State Licensed Mixologist CPR certified Active member of the Accident Prevention
Committee
Education: Kingsborough Community College Hotel and Restaurant Management,Certified in Tips
Training and Safe Serve MCRB- Managerial Certification
References Available Upon Request
Contact this candidate