Customer Service Manager
Resume:
P arag Ganpule
*** ******** **, ******, ** *****
********@*****.*** • 940-***-****
Education:
Masters, Materials Science and Engineering (2007), University of North Texas, Denton TX
Bachelors, Polymer Engineering (2005), Maharashtra Institute of Technology, Pune, India
Qualifications Summary: Analytical:
Data report analysis
Leadership:
Research
Supervisory experience
Problem solving
Natural team leader
Excellent Mathematical Aptitude
Rule and policy enforcement
Material Processing:
Employee training
Morale boosting Injection Molding
Task delegation Extrusion
Blow Molding
Communication:
Computer skills:
Research and presentation experience
Customer service experience Microsoft Office, Excel, PowerPoint and
Outlook
Organization:
SAP BW
Professional report preparation and organization skills
Warehouse:
Maintaining a clean and tidy workspace
Attention to detail Pallet jack
Prioritize and multi-task Warehouse Management Systems
Work Experience:
A&R Logistics, Fort Worth, Texas
Warehouse Supervisor (April 2013-May 2013)
Work included Hi ring, Supervising, evaluating, and training employees assigned to warehouse. Supervise receipt of all
shipments. Process receiving discrepancy report and damage report as needed. Supervise employees in everyday duties of
Loading, Unloading, Inventory Movements and Equipment maintenance. Make sure processes are followed for proper
i nventory management. Cycle count the entire inventory every other week. Research discrepancies in inventory after
cycle count. Assume responsibility for all the polymer pellets received and shipped. D irect and maintain a safety program
for all employees assigned to warehouse.
GENCO, Fort Worth, Texas
I nventory Control Analyst (Oct 2012 to Present)
Be a part of the Inventory Control Team in helping the Accessory Packaging Department with their Inventory Material
D iscrepancies. Work involved adjustments of material discrepancies to keep the inventory counts accurate. Perform
research with the Inventory Control team on the discrepancies. Put forward new ideas in front of the manager for better
i nventory management. Make sure all the processes are followed by the department.
M a te rial Handler ( Jan 2012 to Oct 2012, June 2013 to Present)
Work included receiving inbound Parts for production and Workflows for excess and obsolete returns. Work also included
material handling with tasks such as movement of merchandise and materials, physically and systematically, from
shipments received to production. Use WMS (Warehouse management systems) software to move and monitor quantities
of parts in the department. Perform cycle counts on all materials used in production. Responsibility also included using
t he RF Gun to move parts from different locations.
A mazon Fulfillment, Fort Worth, Texas
Outbound Associate (Oct 2013-Current)
Monitor Flow of Product from Receiving-Inbound-Outbound-Shipping. Duties Involve Picking, Stocking, Packing,
I nventory control and problem solve.
Subway, Southlake, Texas
Store Manager ( July 2011 to June 2012)
Lead and train Subway staff to achieve customer service and sales goals. Maintain compliance, grocery inventory, and
staff schedules. Develop ideas on controlling labor and food cost. Increase sales and train employees.
Whirlpool, Evansville, Indiana
I n te rn ( May 2006 to Aug 2006)
The internship project included characterization and fracture analysis of refrigerator parts damaged during transport
and manufacturing. Tests included quality control tests such as tensile, bending, freeze, heat, and scratch tests on
various refrigerator body parts. Paint testing was also performed on the paints applied to Whirlpool refrigerator
p roducts. Fracture analysis was performed using characterization instruments such as SEM and FTIR (Fourier
T ransform Infrared Spectroscopy). Impurity contents were analyzed by performing chemical analysis using a
spectrometer. Test specifications manuals related to impact and tensile tests were updated.
T heses Work
DSouza, N. and P. Ganpule (2011) Corrosion and Flame Retardant Polymer Coatings for Oilfield Applications
( Masters Theses). (Offshore Technology Conference, 2-5 May 2011, Houston, Texas, USA)
Web Link: h ttp://www.onepetro.org/mslib/servlet/onepetropreview?id=OTC-21964-MS&soc=OTC
Awards and Achievements:
Maintained a 100% compliance rating throughout tenure
Average sales increase of 20% during six (6) month period
Three (3) departmental scholarships given by the Department of Materials Science (UNT) 2005, 2006 and 2007
References:
F reddie Gonzales GencoATC, Supervisor RIM Department *******.********@********.***
Tom Plemmons A&R Logistics Warehouse Manager **********@***********.***
817-***-**** ext 3813
Michael Garza GencoATC, M anager IC Department *******.*****@********.*** (817) 837-
6897
Juan Castillo GencoATC, M aterial Coordinator RIM J ***.********@********.***
Contact this candidate