Customer Service Project Manager

MONALIA Y. JONES

**** ******* **** *** *******, GA 30168 404-***-****

************@*****.***

PROFILE

. More than 7 years successful experience in customer service and

administrative support

. Recognized strengths in account maintenance and contract management

. Proactive problem-solving and trouble-shooting skills, staff support

and planning

. Proficient in Microsoft Office: Excel, Word, Power Point and Access

SYNOPSIS OF ACHIEVEMENTS

. Increased customer retention by 19% to 32%

. Proactive planning led to notable increase in morale in all

departments

. Created customer satisfaction survey, drastically reducing current and

potential issues

EMPLOYMENT

Senior Project Manager 2011-Present

Remetco Inc. (Grady Hospital)

Atlanta, GA

. Successfully take steps to assure quality documents are accurately

prepared in order to facilitate service.

. Process all incoming media orders including, scanning carton barcodes

and locations, storing items in record center, downloading scanned

information, investigating, and resolving all exceptions including

using EPIC.

. Manage and process all record center documentation necessary to

accomplish established processes.

. Meet attendance requirements of position and complies with the company

and departments policies and procedures.

Customer Service 2012

Dover Staffing

Atlanta, GA

. Answered client calls and assist customers with immediate response to

support needs, handle/route accordingly.

. Provide customer services through resolution of problems.

. Identifies action plans; determine and make timely decisions based on

service expectations as established by the client.

. Prepare and distribute reporting invoices for payment.

. Interact with customers, providing advice in the selection of

products, respond to and resolve customer complaints with errors

dealing with accounts information.

EVS Tech 2011-

2012

Aramark Healthcare

Atlanta, GA

. Follows specific procedure to perform terminal cleaning of patient

rooms and prepares rooms for new patients.

. Uses industrial cleaning agents and equipment following appropriate

safety procedures.

. Moves furniture and other objects as needed in order to ensure

adequate cleaning.

. Follows Standard Precautions using personal protective equipment as

required.

Contract Administrator 2007-

2008

Areva T&D Waynesboro,

GA

. Ensures contract/legal documents are distributed, filed and in

compliance with current procedures

. Maintain/tracks correspondence and legal documents with respect to

contract status

. Serves as contracting and accounting liaison between contractors,

consultants and vendors

. Ensures customer inquiries for information pertaining to modifications

on contracts are addressed

Sr. Administrative Assistant 2004-

2007

Dr. Gilbert Banks MD Office

Waynesboro, GA

. Responsible for maintaining, updating/filing all patient and personnel

files

. Assisted the Office Manager in various office practices and functions

. Prepared/issued/received: recommendations, receipts, invoices and

statements

. Successfully handled high volume switchboard, processed mail, and data

entry

Administrative Assistant

2001-2004

Howard's Upholstery

Augusta, GA

. Analyzed memos and reports to determine significance and assigned

distribution

. Responsible for office management: successfully executed ordering,

records management and basic bookkeeping, visitor and vendor greeting.

. Organized corporate and offices meeting, prepared agendas and recorded

minutes.

EDUCATION

Vocational Diploma 1994-

1998

Burke County High School

Waynesboro, GA

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