Customer Service Manager

Experience

Key Holder/Management No Fear

Open and close the store, which included counting cash drawers and making bank deposits.

Assistant Manager Zumiez

Opened and closed the store, which included counting cash drawers and making bank deposits.

Customer Service Representative HSBC

Worked in service queue for inbound calls for different credit card company's.

Sales Associate Tilly's

Delivered excellent customer service by greeting and assisting each customer.

Direct Support Staff Chrysalis

Provided primary resident care and assistance with daily living activities to the special needs residents.

Front Desk Fitness For 10

Contributed to the operation of a clean, friendly and well maintained health club.

6344 O'Bannon Dr, Las Vegas, NV 89145 H: 801-***-**** C: 801-***-**** **************@*****.***

LAUREN DAVIS

Highlights

Customer service expert

Great communication skills

Multi-tasker

Time management

Strong organizational skills

Collaborate with customer service team members to give customers exceptional service throughout the entire shopping and purchasing experience..

Build and maintain effective relationships with peers and upper management.

Supervised and trained staff members.

Opened a new store location and assisted in recruiting and training new staff.

Offered direction and gave constructive feedback to motivate team members.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Took payments and set up payment arrangements via phone.

Used computer and different computer programs including Word.

Collaborated with customer service team members to give customers exceptional service throughout the entire shopping and purchasing experience.

Helped customers select products that best fit their personal needs.

Documented all patient information including service plans, treatment reports and progress notes.

Ensured the safety of all the residents.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information about the health club.

Organized files, data entry, faxed reports, scanned documents, made copies, and sent faxes.

Received and distributed faxes and mail in a timely manner.

Dedicated team player

Employee training and development

Professional and mature

Energetic work attitude

Meticulous attention to detail

08/2013 to Current Las Vegas, NV

07/2012 to 05/2013 Farmington, UT

01/2012 to 04/2012 Las Vegas, NV

11/2011 to 02/2012 Las Vegas, NV

01/2011 to 06/2011 Las Vegas, NV

08/2009 to 09/2010 Las Vegas, NV

Assistant Manager Zumiez

Opened and closed the store, which included counting cash drawers and making bank deposits.

Education

Diploma: Generals Bear River High School 3.6 CUMULATIVE GPA

Maintained the front desk and reception area in a neat and organized fashion.

Scheduled appointments for personal trainers.

Checked members into health club.

Supervised and trained staff members.

Offered direction and gave constructive feedback to motivate team members.

Gave great customer service.

10/2005 to 04/2008 Ogden, UT

2004

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