Delivery Assurance Manager Business Analyst & Development Management
Resume:
Shreelata Suvarna
Mountain View Email : ********@*****.***
CA 94041 Phone: +1-650-***-****
USA
Career Objectives:
An efficient business planning, analysis & development professional, seeking a strategic managerial role in a
dynamic organization to contribute accrued skills in fructifying tangible and strategic organizational objectives,
with an unrestrained vertical growth, ensuring credible performance, where professional experience, education
and abilities stand as an advantage for personal/organizational growth.
Potentials and Strengths:
High level of ambition and motivation to work in a dynamic, results oriented environment, focused on delivering
excellent levels of service. Self starting and detail oriented, multi tasking capabilities and manage crisis. Work
effectively in a fast paced environment and consistently prioritize tasks and meet deadlines. Excellent
communcation & interpersonal skills, Analytical, Team building, teamwork & outstanding Leadership,
Creative & problem solving, initiative, proactive, attention to detail and follow through skills with excellent
project management & business development. Possess strong ability to quickly and efficiently adapt to new
applications and platforms.
* Highly appreciated by the clients for effective communication and analytical skills.
Work Summary:
Presently Working with “TCS Ltd.” as Manager
Delivery Excellence & Risk Management : As Delivery Assurance Manager (Jan 2012 present)
• Monitoring activities related to Process management and providing regular status reports.
• Project Management Reviews.
• Facilitating & ensuring effective implementation of Quality Management processes and
Improvements.
• Monitoring and Controlling the process deployment activities and metrics in the delivery
unit.
• Enabling governance of critical programs and conducting reviews as necessary.
• Facilitating learning and coordinating activities for various professional qualifications in
the area of delivery and quality management.
• Initiating and monitoring activities related to performance management and competency
development for the allocated team.
• Change management.
• Work with internal stakeholders through excellent relationship building skills to achieve the
quality management goals.
Business Planning & Analysis, EMEA (Oct 2005–Dec 2012 )
• Working closely with Regional Business Planning & Analysis and local teams to ensure timely, accurate
and appropriate reporting is in place at product, segment and client levels.
Providing inputs into regional preparation and consolidation of the strategic Plan, annual Budget and
•
Reforecasting processes.
Providing analytical support for key cross sell initiatives including Citi at Work and CitiGold.
•
Analyzing KPIs and trends which include establishing financial benchmarks of acceptable performance
•
as well as comparison of actual results to budget thus initiating corrective actions.
Preparing Monthly Country Review Decks for senior management EMEA region. The Decks include
•
products Citigold, Insurance, Investments, Deposits, Wealth Management, PIL, Mortgages, Cards,
encompassing Metrics like Revenue, Expense, AUMs, Accounts, attrition, sales volumes performance
etc.
Directing monthly sales management reporting on behalf of senior management, to ensure that
•
forecasting and planning efforts are accurate and that associated proactive activities and factors
affecting performance are closely monitored; ensuring resulting impacts and/or benefits are
appropriately managed.
Overseeing production and continual improvement of management discussion documents.
•
Working with IPR and countries to establish consistent Investment Products reporting.
•
Participating in monthly review calls to analyse the performance of EMEA Countries.
•
Managing and guiding the team working on the above mentioned reports alongwith the
•
following reports:
Application MIS for Loans & Cards including the metrics Applications processed, Total Booked
•
Accounts etc.
Internet MIS for Loans, Cards & Banking including the Accounts Metrics.
•
Authorization MIS for Cards.
•
Automating routine MIS reports to improve turnaround and quality of MIS.
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Providing ad hoc Analysis, MIS and data requests.
•
HR Catalyst representative for the team.
•
Trained new entrants in the team for MIS reports & Business Objects based Pearl system.
•
Trained team members to act as back ups for Continuity of Business.
•
Handled the tasks of documenting business process by identifying the requirements of clients & making
•
it user friendly.
US Auto Loans Collections & Australian Card Collections (Sep 2003 Sep 2005)
Worked as Team leader ( lead team of 40 members) to achieve optimum collection goals.
•
Generating MIS based on team’s KPIs. & Monitoring calls for the team and provide feedback to
optimize their performance with the best quality standards.
Worked with “Narmada Cyberzone Pvt Ltd” (Internet Service Provider) as Business Development
Manager. (Jan’95 to Sep’2003)
Managing Internet Broadband Server, guiding a team of 20 executives to develop business by acquiring
•
new customers. Directly deal with various industries senior management for new business acquisition.
Worked for Customer Care management, guiding the team to resolve queries to utmost customer
satisfaction.
Honorary service as an English news reader for Narmada Channel (local channel in Gujarat) .
•
Rendered my voice for couple of TV Advertisements for brands such as Peter England etc.
Conducted TV shows interviewing Dermatalogists for skin and hair problems.
Qualification :
QUALIFICATION INSTITUTE MAJOR SUBJECTS
Master in computer IGNOU (Delhi) C++, OOPS, RDBMS
Application (MCA)
(Project pending)
Post Graduate IGNOU (Delhi) C++, OOPS, RDBMS
Diploma in
Computer
Application
(PGDCA)
Master in South Gujarat Communications, Computer Language & Computer Aided
Electronics (M.Sc) University (SGU), Design (CAD) in Electronics, C Language
Surat
B.Sc. (Electronics) South Gujarat Communications, Micro Electronics & Micro processors.
University (SGU),
Surat
Additional Qualification:
Oracle 8i & 9i, PL/SQL, RDBMS, Core Java, OOPs concept, Packages, Interfaces, swings, AWT, JDBC,Java
Beans, Microsoft Office, Basics of SAS, C, C++, Business Objects Web i (Pearl), ITIL & Release Management
knowledge.
Awarded “Star Employee/ Best employee of the quarter’ in 2004.
Languages Known: English, Hindi, Tulu, Gujarati.
References:
Arthur Sitdykov (BIC Re Engineering, Citibank, New York, USA), Zain Haider (Wealth Management, Citibank),
Neeraj Chopra (AML, Citibank), Mark Binskin (GCB EMEA FINANCE CONTROL) from London Citibank, Adrian
Weiss (Wealth Management: Investment EMEA, Citibank, Switzerland)), Aniruddha Chanda (CFIL GTS
FINANCE GROUP EXPENSE, Ciiti COE, Mumbai).
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