Human Resources Professional

LINDA S. THATCHER

*** ****** ***** ? Granville, Ohio 43023

*********@*****.*** 740-***-****[pic]

HUMAN RESOURCES

Senior Management professional with proven abilities to drive business

results by leading the successful execution of Human Resources functions.

Client Needs Analysis Performance Management Recruiting/Staffing

Policy & Procedure Relationship Building

Communications Development Staff Training &

Customer Service Productivity Improvement Development

Employee Relations Program Implementation Workflow Management

Leadership Development Project Planning & Analysis

CAREER HIGHLIGHTS

< Implemented the first Integrated Internship Program for Limited Brands,

supporting all brands and functions. Accountable for recruiting, hiring

and training of 130 corporate and field undergraduate and graduate

interns resulting in a 98% internship job offer acceptance; intern

retention rate of 97%; and a 98% conversion rate.

< Acted as political liaison in Washington DC from 1990-1997; provided a

wide array of organizational and project management services to multiple

political leadership organizations, a National Committee and the

Presidential Inaugural Committees. Established solid working

relationships with Campaign Committee members, Presidential and Vice

Presidential appointees and White House staff.

< Selected by Vice Chairman of the Corporation to act as Project Manager

for two Initial Public Offerings. Successfully initiated, planned,

executed and controlled all processes. Provided technical and analytical

guidance to project teams. Managed the integration of vendor tasks and

reviewed vendor deliverables. Coordinated multiple teams and resources

engaged in research, developing strategy, and building consensus

resulting in the successful completion of the projects within the

assigned deadlines and budgets.

PROFESSIONAL EXPERIENCE

THIRTY-ONE GIFTS, LLC, Columbus, OH

Manager, Human Resources (2010 - 2012)

. Developed and implemented the overall strategic direction of the

recruiting function with a focus on moving rapidly to a proactive,

technologically advanced, more responsive delivery model. Established

and managed strategic relationship with Business Leaders to supplement

recruiting function. Supported fulfillment center environment as well

as corporate offices.

. Selected and implemented an applicant tracking system (HODES).

Dramatically improved service delivery expectations within two months of

implementation.

. Management of a recruiting staff of 21 including Sr. Recruiter,

Corporate Recruiters, Staffing Specialists, Staffing Coordinators, and

temporary recruiting staff; resulting in the hiring of over 2000 new

employees within a 12 month period. Provided leadership with monthly

recruiting metrics including cost per hire, diversity hiring, time to

fill, and industry trends.

. Developed and rolled-out full-cycle recruiting and hiring policies and

procedures thereby improving the customer service to internal and

external clients

. Served as a single point of contact for employees and multiple levels of

leadership. Disciplines include General Counsel's Office, Strategic

Initiatives, Finance, Accounting, IT, Real Estate, Marketing,

Merchandising, Design, Planning, Call Center, and Operations.

. Conducted talent review and succession planning process and incorporated

it into quarterly leadership reviews.

FRENTING HR SOLUTIONS, Columbus, OH

Independently Owned Consulting Business (2007 - 2010)

. Human Resources professional providing superior business results by

creating effective talent management and talent development solutions

that align practices with the client's strategy and objectives.

. Clients included: Express, Inc., Columbus, Ohio and Addiction Solutions,

Inc., Boynton Beach, Florida

LIMITED BRANDS, INC., Columbus, OH

Manager, Human Resources, Central Staffing (2004 - 2007)

. Provided human resource support for a client group of approximately 150

cross-functional leaders, field leadership, home office associates,

stores associates, and interns. Counseled leadership on overall program

effectiveness including hiring, performance management, talent

assessments and succession planning, compensation, and associate

relations. Successfully coached corporate and field leadership on

methods to resolve associate grievances including racial and age

discrimination, sexual harassment and policy violations.

. Managed and coached over 65 stores and home office interns in 11

locations across the country.

. Lead, guided and directed fill strategies for all open positions.

Partnered with management to determine staffing needs through partnership

strategy meetings. Identified and maintained recruitment sources for

qualified candidate pool. Orchestrated all home office and stores

interviews including in panel interviews nationwide (involving field

districts, stores, and corporate management).

. Directed multiple job fairs and informational session to build brand

equity on campuses located in New York City, Washington DC, Baltimore,

Atlanta, Miami, Dallas, Chicago, Denver, Los Angeles, and San Francisco.

. Led the review, revision, and roll-out of corporate and brand policies

and procedures.

. Primarily accountable for $830,000 departmental budget, relationship

management with external talent vendors (including INROADS and Global

Lead), and performance of 3 recruiters (MBA recruiter, undergraduate

recruiter and stores recruiter), coordinator and coordinator/intern.

. Reduced expenses by approximately $96,000 annually through implementation

of stores recruiting process (increasing interns in expanded markets);

enabled internal recruiting at reduced costs while simultaneously

maintaining overall hiring and diversity goals.

Manager, Human Resources, Leadership & Development (2003 - 2004)

. Orchestrated educational workshops for management associates and

internships population; administered $500,000 department budget; managed

the corporate educational agenda to improve service delivery.

. Developed and facilitated training workshops utilizing various learning

methodologies including facilitators, presentations, experiential

learning, games, on-line modules, and on-the-job experiences

. Re-wrote training curriculums including learning objectives, performance

management processes, corporate administrative processes, and feedback

mechanisms.

. Developed and implemented integrated on-boarding processes to build

capabilities and facilitate the overall programs goals.

. Resolved training budget inconsistency through comprehensive review,

recommendations, and implementation of cost saving steps; resolved issue

by collaborating with the finance analyst on development of system

ensuring appropriate charge back and budget reconciliation.

Legal Project Manager, Office of the General Counsel (1991 - 2003)

. Managed the corporate-wide Ethics Hotline that supported 8 divisions with

a total associate base of approximately 100,000+ from the corporate

offices, stores, and distribution centers; provided corrective action on

approximately 40 cases per week.

. Coached approximately 20 associates per week on methods to improve work

performance, improve communication skills, create personal development

and improvement plans, and interpreted Limited Brands policies and

procedures. Actively coached corporate and field leaders on methods to

resolve associate grievances including racial and age discrimination,

sexual harassment and policy violations.

. Responsible for overall aspects of assigned projects including

development and implementation. Reached operational objectives by

collecting facts and gathering data, providing recommendations to

strategic plans and reviews; prepared and completed action plans;

monitored productivity, quality, and customer-service standards.

Identified problems and solved non-routine problems by independently

applying judgment. Completed regular audits, identified trends; managed

budgets, determined system requirements, and implemented change.

> Annual Report/Proxy Statement

> Annual Legal Summit

> Political and Philanthropic fundraising

> Corporate-wide Ethics Hotline

> Initial Public Offerings

EDUCATION AND PROFESSIONAL DEVELOPMENT

FRANKLIN UNIVERSITY, Columbus, OH

Bachelor of Science - Human Resource Management

Certifications and Professional Development

Business Ethics ( Essential Facilitation certification ( Human Resources

Fundamentals

Teams in Action pre-certification ( Organizational Diagnosis and Consulting

( Values and Inclusion pre-certification ( Competency Based Interviewing (

High Performing Team Development

Contact this candidate