Customer Service Manager

Mitchell Tyler Sartor

**** **** ****** ******* **. ********@*****.***

Riverton, UT, 84096 Personal: 801-***-****

Career Summary

Plasma Processor Supervisor and Phlebotomist with over two years of experience in the plasma

donation industry, assisting two areas (Donor Floor/Laboratory) in the teamwork to guarantee

productivity, and customer satisfaction.

Qualifications

Supervisor in current laboratory

Nearly 3 years laboratory experience between 2 different labs.

2 years phlebotomy certified

Great understanding and ability to read SOP

Excellent communication skills

Excellent team worker as well as independent worker

Very self-motivated and dedicated to the completion of any job or task

Tendency to excel and comprehend material quickly

Skilled with computers

Occupational Experience

Grifols Biomat, August 2013 to Present

Taylorsville, UT

Plasma Processor Lead, Grifols Biomat is a donation center that specializes in the

collection of plasma for use in life saving therapies.

Responsible for supervising the plasma processing laboratory to ensure that collected

product meets center regulations as well as FDA approved Standard Operating Procedure

qualifications. Responsible for all duties assigned to a plasma processor. Responsible for

biweekly shipment. Creator of weekly schedule for plasma processing area. Responsible for

directing area tasks and goals administered by center management.

Grifols Biotmat, October 2010 to August 2013

Taylorsville, UT

Plasma Processor, Grifols Biomat is a donation center that specializes in the collection of

plasma for use in life saving therapies.

Responsible for processing collected plasma by completing the worksheet and donation

information into the DMS computer system, then correctly labeling and pulling samples

from each collected bottle. Responsible for issuing payments and maintaining customer

satisfaction. Responsible for placing units and samples into freezer within the accurate

time frame. Responsible for final packing of units for daily shipment. Maintain thorough

familiarity with FDA approved Standard Operating Procedure Manual, OSHA, CLIA,

cGMP, as well as internal company procedures. Responsible for the completion of all

other tasks assigned by the facility manager and or area lead.

Phlebotomist, responsible for promoting customer satisfaction through

appropriate responsiveness to donor needs. Responsible for site preparation and

phlebotomy according to established procedures, as well as the disconnect and

delivery of plasma donations to onsite laboratory. Responsible for the collection

of whole blood test samples. Maintain thorough familiarity with FDA approved

Standard Operating Procedure Manual, OSHA, CLIA, cGMP, as well as internal

company procedures.

Completed the proper training to become a certified trainer.

Completed the proper training to become both a certified plasma processor and phlebotomist in

two month time period.

Managed to multitask between both areas and job positions during many shifts.

Rhode Island Blood Center, June 2012 to August 2012

Providence, RI

Lab Assistant, Rhode Island Blood Center is an agency that collects, tests, and

distributes non-profit blood donations. RIBC is one of the nation’s premium

providers of blood products and services within the community’s health care

system. Responsible for the process and creation of blood products received from

blood drives throughout Rhode Island and its neighboring cities. Responsible for

the completion of Donor information into Safe Trace System. Responsible for

proper labeling and storing of blood packages within laboratory and freezer

storage areas. Responsible for helping create blood products such as blood

platelets, whole blood samples, and other lifesaving products. Given the

knowledge to successfully keep product within temperature range through REES

computer system. Maintain familiarity with Standard Operating Procedure

Manual issued by RIBC.

The Home Depot, May 2010 to October 2010

Riverton, UT

Customer Service Associate, The Home Depot is a leading manufacturer in

home improvement sales. Responsible for processing cash transactions while

ensuring quick and efficient customer service.

Parking Lot Attendant, Responsible for parking lot maintenance and customer

loading. Worked on relieving the customer of manual labor to prevent exhaustion

before leaving the store.

Quickly completed necessary training to move up into the cashier position

Manage to multitask between both positions during many shifts

Education

Salt Lake Community College August 2009 to May 2012

General Ed, 3.0 GPA

Contact this candidate