Manager Project
Resume:
MICHAEL D. AUSTON
Bagram Airfield, Afghanistan
E-mail: ********@*****.***
OBJECTIVE: Highly motivated IT Professional and a team player. Desires a position that will offer an
opportunity to help the company grow.
EDUCATION: Embry-Riddle Aeronautical University, Daytona Beach, FL
Bachelor of Science – Professional Aeronautics
CERTIFICATIONS: Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
VMware Certified Professional 5 (VCP5)
NetApp Certified Data Administrator (NCDA)
Comptia Security +
COMPUTER Systems: MS Server 2003/2008 R2, Windows 7, VMware ESXi,
SKILLS: Active Directory, DNS, DHCP, MS Exchange 2007/2010
Software: MS Office Suite, Symantec Backup Exec, VMware Tools, GFI Languard,
Remedy ARS 7.1, MS SQL Server, MS SharePoint, SysInternals, Powershell, GPMC,
WSUS, Retina
SECURITY CLEARANCE: Active Secret
EXPERIENCE:
SYSTEMS ADMINISTRATOR 03/11 – PRESENT
DSCI, Camp Phoenix and Bagram Airfield Afghanistan
• Provided VMware host server platform operation, upgrades and maintenance supporting the
virtualization infrastructure maintaining over 150 virtual servers.
• Provided Microsoft infrastructure server platform operation, upgrades and maintenance supporting
Microsoft Exchange, Microsoft SharePoint 2010, Microsoft SQL Server 2008 R2, thus allow users to
have database and collaboration services for various applications.
• Responsible for providing support and assistance in initial installation of systems, setup and maintenance of
user accounts, e-mail, and data recovery.
• Executed Physical to Virtual (P2V) of multiple physical servers into virtual machines (VM) and
migrated VMware virtual machines between geographical sites, while providing 0% downtime of
services to the customer.
• Responsible for Maintaining, updating and administering physical servers, VMware servers, Active
Directory and GPO’s.
• Configured and performed system back-ups, software updates and antivirus client management on all virtual and
physical servers.
• Migrated VMware networks utilizing virtualization resources, while maintaining 0% downtime, to allow
File, Print, SharePoint, Microsoft Exchange, SQL Database, and Adobe Connect services to the end user.
• Troubleshooting Microsoft Outlook and various software issues on Windows 7 laptops and workstations in addition
to troubleshooting VMware ESXi and Microsoft 2003/2008 R2 servers.
• Responsible for updating/patching workstations and servers operating systems using GFI Languard and
SysInternal tools.
• Created logon and email accounts, computer and printer objects using Active Directory and Exchange
Server, managing network services.
• Assisted the Network Admins with troubleshooting network/telephony connectivity problems and port
security.
• Managed various servers including Exchange, DHCP, Symantec Backup Exec, WSUS, vCenter,
Print/File server, SharePoint, Terminal, and SQL Server.
• Responsible for Remedy ticket resolution including creating distribution lists, editing group policy
objects, etc.
• Performed daily maintenance of Active Directory Users and Computers objects.
• Acted ad Site alternate Information Assurance (IA) security officer in the absence of the IA lead performing
Retina scans, submitting weekly reports to IA manager and advise on security issues.
SYSTEMS ENGINEER 01/10 – 2/11
Blackhawk Mgt, FOB Kalsu, Iraq
• Performed installation and configuration of virtual machines of MS Server 2003 R2, Exchange 2007, MS
SQL and SharePoint enterprise servers in a VMware virtual environment.
• Responsible for Maintaining, updating and administering VMware servers, Domain Controllers, Active Directory,
GPO’s, Exchange 2007 server, and SAN’s.
• Configure and perform system back-ups, software updates and antivirus client management on all virtual and
physical servers.
• Troubleshooting Microsoft OS, Outlook and software issues on Windows XP laptops in addition to
troubleshooting VMware ESX, MS Server 2003 and Exchange 2007 servers.
• Used VMware Infrastructure Client software to administer, monitor status and operation of all virtual
servers.
• Responsible for updating/patching workstations and servers operating systems using GFI Languard and
SysInternal tools.
• Created logon and email accounts, computer and printer objects using Active Directory and Exchange
Server, managing network services.
SYSTEMS ADMINISTRATOR/HELPDESK LEAD 02/09 – 01/10
ITT Systems, Basrah, Iraq
• Provided primary support for the military and interfaced with site Information Management Officers (IMO)
to ensure all systems administration resources are utilized in the most efficient manner. Assisting the Help
Desk and IMO’s with the daily functions of computer, network and software management for the site and
end users.
• Responsible for configuring and managing MS Server 2003, MS Exchange 2003 server, Symantec
Backup, Print and File servers via remote administration on unclassified and classified networks.
• Used VMware Infrastructure Client software to monitor status and operation of all virtual servers.
• Troubleshooting Microsoft OS and Exchange issues on Windows XP workstations along with
troubleshooting Microsoft Server 2003, and Exchange 2003. Troubleshooting and installing all other site
authorized software for users.
• Creating logon and email accounts, computer and printer objects using Active directory and Exchange
Server, managing network Services with Server Manager, Print Queue Management.
• Manage a small continuous improvement focused team. Track and document work performed, to allow
accurate reporting of all system administration activities. Completing all tasks and assignments as requested
by Supervisors and Management.
• Established the Basrah Helpdesk and develop processes, policies and procedures.
• Trained and managed newly assigned Helpdesk and ADPE personnel on providing great customer service,
remedy ticketing system, Microsoft Active Directory, remote installation and configuration of software.
TECHNICAL ANALYST 11/07 – 12/08
Panasonic Avionics Corp., Atlanta, GA
• Analyze/Quantify aircraft performance data for each airframe type using data analysis tools, queries using
MySQL and Oracle databases.
• Coordinated and meet with Panasonic Field Engineers, Maintenance Service, and Operational Control
Center to schedule the recommended actions and to identify additional troubleshooting and/or follow up
actions.
• Categorized and quantified aircraft log book write ups for all fleets. This data is used to create monthly
reports as well as tracking any specific trends that are identified with the fleets on a weekly basis.
• Interpreted reports and collated them daily into a report that highlights and prioritizes the proactive
maintenance actions which will have the greatest effect on passenger satisfaction and determine how and
what should be delivered in this report.
• Interfaced with Field Engineering and Software Engineering to validate and improve the data analysis tools
available and developed new tools.
• Analyzed and responded to any reports generated by the major airlines on their system performance and
reliability and work engineering to develop an action plan to resolve any issues.
• Managed the implementation/installation of the Automatic Call Distribution (ACD) phone system.
PROJECT MANAGER /SYSTEMS ENGINEER 01/04 – 11/07
L-3 Titan/Cobb County School District, Marietta, GA
• Assisted Field Service Manager and participated in project-based activities - coordinating tasks to
achieve project objectives. Created work break down structures using MS Project.
• Developed an Access database and used Excel to track wireless laptop configurations and software assets.
• Managed and worked with multiple vendors to coordinate network data, voice, wireless and video drop
installation and repairs.
• Responsible for customer support satisfaction in an Enterprise-wide network of over 140K users,
workstations, servers and web site access.
• Responsible for installing, configuring and managing servers on Windows 2000, Novell 6.5,
GroupWise, Citrix, Blackberry and Remedy ARS 5.0 operating systems.
• Advanced troubleshooting for server operating system, network connectivity, standard applications,
and proprietary applications. Remote administration of servers, workstations and routers/switches.
• Managed and monitored status of network Metro-E and Frame Relay circuits, Cisco routers/ switches and
servers using Solarwinds and other various applications.
• Managed the enterprise wide web content filtering servers to include updating, patching and administration.
HELPDESK MANAGER 05/03 – 12/04
AERA, Inc., Albany, GA (Contractor)
• Served as Team Lead for a Remedy Action Request System based call center with 3000+
users at the Marine Corps Logistics Base, Albany Georgia.
• Supported both base operations IT requirements and client/server application requirements
during the transition from local helpdesk to the Navy Marine Corps Intranet (NMCI) enterprise
helpdesk.
• Provided prompt and accurate VIP technical support ensuring the highest level of customer
satisfaction and adherence to Service Level Agreements (SLA’s); desk-side Windows 2000 workstation
support in a networked office environment to include MS Office, Exchange 5.5 and Outlook
configuration and troubleshooting support, software installation and configuration, new user setup,
printer, network file shares configuration, and systems operation.
• Managed the trouble ticket queue using Remedy software to ensure all tickets are
accurately and effectively tracked to closure and prioritization of assigned tickets to ensure
problems are addressed and resolved within the allotted SLA performance window.
• Responsible for providing desktop support for senior/executive customers, documenting
support and diagnostic activities, reviewing VIP trouble tickets queues, and mentoring 6 analysts.
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