Customer Service Quality Assurance
Resume:
Irvin Cooper
**** ***** ******* ***** ********, GA 30071
Phone: 323-***-**** E Mail: ***********@*****.***
IC
Objective
To obtain a position in a challenging work environment where I fully utilize my first class professional customer service and
quality assurance skills within a first class company. I have extensive experience as a professional customer service
representative; I would be a great asset to your company.
Professional Strengths
Posses seven years of professional experience as a customer service specialist
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Working with customers/employees to identify computer problems and advising on the solution
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Analyzing call logs so I can spot common trends and underlying problems
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Being patient with difficult callers
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Good analytical and problem solving skills
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In depth understand of the software and equipment the customers are using
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Logging and keeping records of customers queries
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Comprehensive written and verbal communication skills
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Ability to work effectively in a multi task, high volume environment
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Skills
Highly proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, Access and SAP
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Strong data entry, 40 wpm
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Proactive
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Team player
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Ethical
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Experience
Walgreens
Pharmacy Technician 06/2009 Present
My job functions are counting, pouring, measuring and weighing tablets and medications mixing medications, preparing
insurance claim forms, maintaining patient profiles, data entry and being aware of the latest medicines and their
availability.
LifeSavers Concierge of Atlanta, LLC
Customer Service Representative 01/2007 02/2013
Answer phones to respond to orders, general customer inquiries, cross selling, invoice question, faxing, filing, and data
entry and customer complaints.
Education
Redon High School 08/2003 05/2007
College Preparatory Diploma
Full Sail University 05/2011 Present
Music Business of Science, B.S.
Certifications/Training
Certified Pharmacy Technician License Number: PHTC013578
Technical Support Mac OS X course taken and passed.
*References available upon repuest
Contact this candidate