Manager Training

Curriculum Vitae

WORK EXPERIENCE

: HARD CASTLE RESTAURANT PVT.LTD,

Mumbai.

(McDonald's - India)

Position Held:

Trainee manager

Skills Acquired:

. Stock taking and Record-keeping.

. Managing cash and credit transactions.

. Working at operations as well as management level.

. Maintenance of guest feedbacks and reporting to corporate office.

: HARD CASTLE RESTAURANT PVT.LTD,

Mumbai.

(McDonald's - India)

Position

Held: 2ND ASSISTANT. MANAGER

Skills Acquired:

OPERATIONS EXCELLENCE/GUEST SATISFACTION:

. To maintain the quality/service/cleanliness (QSC) standards of the

restaurant at 100%. .

. To troubleshoot any bottlenecks in providing 100% QSC to guests in all

day parts.

. To ensure all guest services and facilities are operational and

available for guests at all times.

. To handle any request/feedback/complaint effectively.

. To ensure 100% safety of guests and employees at any given point of

time.

. To ensure the tasks for the day (Training/Preventive

Maintenance/detail cleaning/cashiering) are carried out timely and

effectively.

SAFETY, MAINTAINENACE & REPAIR:

.

. Upkeep of equipments with proper maintenance so as to reduce equipment

down time and increase moral boost for the employees.

. Mastered the power saving tech. so as to reduce the utilities with

100% guest experience.

. To ensure every employee is well versed with safety procedures of the

restaurant.

PEOPLE PRACTICES:

. Conduct orientation for all new employees on the first day of joining

the company & follow-up orientation after 30 days of completion of

job.

. Ensure that Personal files are maintained for all employees updated.

. Ensure that employees follow basic people skills on floor while

communication & training people on basic supervision.

INVENTORY MANAGEMENT:

. Daily record keeping/accounting, managing sales handover and

maintaining of reports.

. Managing daily food/paper costs by reducing wastes, serving better

products and accurate processing of data with proper trouble shooting

of problems in reports.

. Controlling Yield/Variances losses of food & Paper by ensuring on

floor- procedures are at 100%.

. Ordering the right amount of products for the restaurant so as to

maintain right stock levels with best quality products served to guest

and blocking least capital.

. Accurate closing of months and financial years effectively and timely

with proper trouble shooting of reports.

. Succeeded in lowering the base food cost and food cost controllable

components.

. Made sure that major chunk of P&L is taken care with better gross

margin by reducing food cost with proper procedures.

SCHEDULING

. As majority of employees are students, so made sure the studies are

not affected by their work.

. The employees were given shifts in accordance of their and restaurant

staffing needs.

. Made sure the restaurant is well staffed in all day parts so as to

deliver 100% QSC to guests.

. Made sure the restaurant was staffed as per the sales projections for

the day and there are adequate employees at all the times to carry out

the daily tasks.

. Made sure the restaurant targets for labour costs were achieved

consistently and they contributed to restaurant's P&L positively.

. The employees were given OFF in timely manner.

TRAINING

. Made sure the employees training is done in timely and effective

manner.

. Succeeded in promoting 5 employees from crewmember to training squads.

. Succeeded in promoting 5 training squads to floor managers.

. 8 training squads currently under training to become floor managers in

next 2 months.

. Made sure the employees are trained 100% to deliver 100% QSC to

guests.

. Made sure the restaurant grades of mystery shoppers showed a delta in

their scores.

. Successfully recruited and hired highly motivated employees interested

in guest service and self-development.

. Reduced the employee turn over in the restaurant by 30%.

ACHIEVEMENTS

. Was awarded the fastest developed trainee manger to Second Asst

Manager for the 2011 batch.

. Participated in different courses like (BSM/ASM/EMP) as part of the

learning process in the company.

EDUCATION

June 2012- B.Sc. in Hotel & Hospitality Administration from

Institute of Hotel

Management and Catering

Technology and Applied Nutrition, SRM

June 2009- HSC passed out from St.joseph AI Hr Sec School, Chennai.

INTERNSHIP

Undergone 20 weeks of Industrial Training from TAJ CLUB HOUSE, Chennai in

the entire Major and Allied Departments.

SKILLS

LANGUAGES: First Language : Tamil

Other languages spoken: English

and Malayalam

COMPUTER LITERACY:

. COBRA, MS- Office,

REFERENCES

Mr. Kundan Kumar

Deputy operation (south region)

Hard castle restaurant Pvt. Ltd.

Mumbai.

Mob. No. 074********

E-mail: - kundan *****@**************.***

Name R.ASWIN

Address: 22/03 V.P colony 3 rd st

Ayanavaram Chennai 23

E-mail: **************@*****.***

Date of Birth: 01.041992

Nationality: INDIAN

Phone .no 954-***-****

Year Experience 1.5 yr

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