Customer Service Sales

Curriculum Vitae

L.Omesh

Rangpuri, mahipalpur

Near Telco Gali

Ph :-+91-991*******

*****.*@**********.***

Summary

A Retail professional having 5 year experience in handling and running the

retail operations for large and small scale retail.

Key Skills

Retail Sales & Operations, Customer & Vendor Relationship Management,

People & Team Management, Visual Merchandising, Inventory Management, Cash

Management, Analytical Skills and Setting up new store.

Experience

September 2010 - July 2013 at Jack and Jones (Best seller India).

Job Profile: Store Manager (Ambience Mall, Gurgaon).

Retail Sales & Operations

- Planning to achieve the Assigned store targets.

- Analyzing Reports and KPI's.

- Competition Analysis & Review.

- Cost Control & Store Profitability.

- Store Operational Efficiencies.

Merchandise

- Stock Replenishments (In & Exit).

- Merchandise Mix.

- Maintaining optimum stocks level (net week cover).

People

- Training & development of sales staff.

- Monitor and manage Performance of sales staff.

- Providing inputs for payroll data.

Customer Service

- Providing shopping experience to increase customer

satisfaction.

- Link selling.

- Maintaining Customer Database.

- Updating customers for new arrivals as well the promos.

- Visual Merchandising as brand standards.

- Handling Customer queries/Complaints.

Others

- Communication to the team as well corporate personals at all levels.

- Executing promotions.neetu.baliabcsinternational.

- Providing Merchandise Feedback to Area Mangers and merchandisers.

Achievements

- Joined as a Floor Manager in a Multi brand store at Mall Road

Amritsar and promoted to store manager in 8 months and shifted

to flagship jack n jones store at ambience mall Gurgaon.

- achieved Highest sale Figure in Fresh as well as Sale season in

Gurgaon Jack n Jones Ambience Mall

- November. 2007 - August. 2010 At French Connection (Murjhani Group).

Job Profile: Acting SM and Senior Fashion Consultant.

Retail Sales & Operation.

- Cost Control & Store Profitability.

- Operational Efficiencies.

- Targets & Achievement.

Merchandise

- Providing feedbacks to merchandiser's for Stock Replenishments.

- Season Planning, Planning the range and price.

- Maintaining optimum stocks level (net week cover).

People

- Training & development of sales staff.

- Monitor and manage Performance of sales staff.

Customer Service

- Providing shopping experience to increase customer satisfaction.

- Cross selling.

- Visual Merchandising.

- Handling Customer queries/Complaints.

Achievements

- Promoted to Sr. FC in 9 months.

- Awarded Best Employee of 2009 for the highest achievement of sales

and KPI's

- given a chance to handle FCUK store at Ambience mall as an acting

store Manager.

Qualification

1. Academic

2007 - Bachelor of Arts, HNB University, Dehradun.

2002 - Intermediate, CHESM Manipur from Mt. Everest

College.

2000 - High School, BSEM Manipur.

2. Computer Knowledge

Basic computer knowledge

Strength

- Hardworking and Confident with the willingness to understand &

become a team player.

- Highly Result oriented with willingness to learn more with each

experience.

- Believe in Teamwork & understand my responsibility as a part of it.

Personal Details

Date of Birth - Feb 15, 1985.

Father's Name - Sh. Laxman Pokharel.

Languages - Hindi & English.

Date:

Place: Delhi.

(L.Omesh)[pic]

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