Manager Software

Andres F. Velasquez

*** ******* **. ***** ******, FL 33134

305-***-**** ■ ********@*****.***

OBJECTIVE S: TO obtain a position where I may apply my education, work

experience and interpersonal skills as to enhance the

company's performance.

WORK EXPERIENCE :

Aersale, Inc. Coral Gables, FL

Network Administrator 03/2012 - Present

• Maintain LAN/Wireless for sites in Miami, Roswell, Dallas, UK and Ireland.

• Installed, configured Help Desk system Manage Engine Service Desk and maintained

updates.

• Maintained and troubleshoot DNS, DHCP, Active Directory, SQL, Replication, and

Exchange issues.

• Implemented Lync 2010 Server and migration to Lync 2013.

• Create and maintain AD user accounts, OU, GPO, Email and Lync accounts.

• Implemented network managing tools such as Desktop Central (user configuration and for

remote desktop), Service Desk ( ticketing systems), Event log Analyzer (tool to analyze

system errors) and application manager( monitor system capacity), OP Manager and Solar

Winds

• Installed and configured Symantec Backup Exec 2012 to maintain backups.

• Configure and troubleshoot Citrix XenApp.

• Responsible for testing and implementing new products, hardware, software and others.

• Provide second level support to users in other sites through logme in, desktop central and

lync.

• Configure Polycom and Linksys phones through Trixbox.

• Collaborated in migration to Mitel Phone systems including the administration of the users

and phone extensions.

• Troubleshoot Cisco Firewall issues through ASMD.

• Configured contingency Domain Controller and Microsoft Exchange 2010 servers on

Terremark.

• Maintain FTP users through Filezilla Server and Webpresent.

• Installed and configured Windows Server 2012 as well as Microsoft SQL 2012.

• Configure and support VMware Vsphere and its virtual machines.

• Troubleshoot voice and data port on cisco switches.

Banco de Bogota Miami Agency

Miami, FL

IT Analyst 05/2007

– 03/2012

• Provide support to the Agency’s users, resolve questions and assist in any problems in the

systems and applications used by all staff.

• Maintain LAN and wireless infrastructure for the agencies of Miami and New York.

• Provide help desk support by phone and/or through remote desktop to the New York

agency.

• Provide first level support to all users in Miami Agency, due to failure or inconsistencies in

the Agency’s systems.

• Install new computers, printers, scanners and others for new employees.

• Participate in the design and validations of the Agency’s System’s Contingency Plans,

ensuring compliance with the information security policies and generate the correspondent

reports.

• Prepare the systems inventory and keep it updated (equipment, software, peripherals and

all other tools).

• Responsible for maintaining all IT policies and procedures up to date as well as IT minutes

to provide as support for State and Federal examinations.

• Create and maintain all backups’ tapes from Symantec Backup Exec to send to contingency

site.

• Responsible for testing and implementing new products, hardware, software and others.

• Maintained DNS, DHCP, Active Directory, Exchange, Symantec Brightmail, TrendMicro

Proxy, Symantec Endpoint protection and Manage Engine network tools.

• Implemented video conferencing system for Miami and New York Agencies.

• Implemented network managing tools such as Desktop Central (user configuration and for

remote desktop), Service Desk ( ticketing systems), Event log Analyzer (tool to analyze

system errors) and application manager( monitor system capacity)

• Implemented Wyse Zero client terminals configured through Citrix and VMware ESX.

• Consolidated 10 physical legacy servers to 3 new physical servers by implementing

VMware ESX and creating more efficient virtual servers, which saved the Bank money.

University of Miami

Miami, FL

Computer System Operator 11/2006

– 05/2007

> Properly handle fragile and rare archival materials.

> Support the preparation of materials for scanning.

> Scan print, photographs, artwork, etc. and import in photo software; correct color and

manipulate images as required using provided software; upload digital images to selected

servers.

> Work closely with the Digital Production Team to identify and solve PC hardware, software

and other computer problems. Assist with installation, troubleshooting, configuration

and repair of production project equipment (i.e. PC's, scanners, external drives,

printers and other computer peripherals).

EDUCATION:

Florida International University

Masters in Management Information Systems

Miami, FL

08/2011

Miami, FL Bachelors of Business Administration

08/2006

• Management Information Systems

Miami Dade College

Miami, FL

Associates in Arts Degree

12/2003

• Computer Engineering

ADDITIONAL SKILLS

Computers: Microsoft Office (Word, Access, PowerPoint, Excel, Publisher, Visual basic and Visio ),

Microsoft Windows Server, Microsoft SQL, Microsoft Exchange, Symantec Backup Exec, Veeam, VMware

Server, Vmware ESX, Check Point Firewall, Citrix, Cisco VPN client, WYSE Zero client, Avaya,

Macromedia Flash and Dream weaver, Web Design, SAP, Nortel phones,MItel, Pentagon, AS400 & Mac

OS, iOS.

Languages: Fluent in both English and Spanish.

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