Customer Service Medical

Kimberly Payne

Ambitious, Dedicated, Hard Working, Team Player

Atlanta, GA

**************@*******.*** - 678-***-****/678-***-****

A position with a growing company where I can apply my business experience and education to assist the

company in the accomplishment of its goals.

WORK EXPERIENCE

Release of Information Specialist

Northside Hospital - Atlanta, GA - January 2007 to December 2011

Planned, developed, and operated a variety of health record indexes and storage retrieval systems in order

to collect, classify, store, or analyze information for multiple medical facilties

Provided employees with information regarding policies, job duties, working conditions, wages, and

opportunities for promotion.

Trained staff to use the HBOC, EMR, MPI, and chart track applications for researching, reviewing, and

responding to medical record review requests to comply with HIPPA regulations.

Admissions Representative

Tri-County Pediatrics - Albany, GA - 2004 to 2006

• Performed day-to-day operational activities (i.e. processed payroll, scheduled exams for patients, answered

telephones, faxing and filing)

• Directed the operations of registration activities within the Admissions department

• Worked closely with the Business Office to coordinate activities such as insurance verification and pre-

certification of admissions, collections at or before admission, and patient billing inquiries with limited

supervision

ER Lead Registrar

Phoebe Putney Hospital - Albany, GA - 2000 to 2004

Registered patients as they came through the ER/Out Patient/Surgery Departments.

• Responsible for directing the registration functions and personnel.

• Verified insurance benefits, initiated claims, maintained and updated insurance records.

• Informed patients of their financial obligations co-pays, account payments and etc.

• Communicated with internal and external customers to answer questions, explain information and address

complaints.

• Order department supplies/Trained new employees.

• Responsible for department schedules.

Medical Receptionist

Dougherty County Pediatric Clinic - Albany, GA - 1997 to 2000

•Performed day-to-day operational activities (i.e. answered telephones, faxes, filing and processing paper work

for patients being discharged)

•Arranged for the efficient and orderly admission of patients, collected and distributed patient information,

obtained billing and collection information, and made patients and families aware of hospital policies and

procedures.

•Responsible for verifying patients medication dosage and blood type were accurate

•Took patients Vital signs

•Generated a daily report that documented patients daily activity, which improved shift transition and

productivity

EDUCATION

BS in Management and Healthcare Administration

Albany State University - Albany, GA

January 2003

SKILLS

Customer Service, Data Entry, Receptionist, Education, Administrative, Manangement, Program Coordinator

ADDITIONAL INFORMATION

I am available to start immediately.

Contact this candidate