ERIC RIVERA

*** **** *****

Portsmouth, NH, *****

Cell: 603-***-****

Email: acbp1u@r.postjobfree.com

OBJECTIVE

My objective is to obtain a secure position within a growing company with advancement opportunities. I

am result oriented and also quite capable of working in a high-pressure environment with no supervision.

SKILLS

UPS Shipping Software

FedEx Shipping Software

DHL Shipping Software

Supervisor/Management Skills

Organizational Skills

Customer Service

Bilingual English/Spanish

Microsoft Word

Microsoft Excel

Data Entry

Phone services In/Outbound

Sales

EXPERIENCE

ShedUSA, Portsmouth, NH 02/2013-12/2013

Customer Service Rep

Oversee sales orders via phone and E-mails.

Make and take inbound and outbound calls for repairs and schedule.

Go over orders and make sure customers have the proper site requirements.

Finale walks through with the customer to ensure that the shed is built correctly and they are no

outstanding issues.

Evercore Partners, New York, NY 08/2010-11/2012

Office Services/Productions

Print public information book and presentation.

Punch and bind books for client meetings.

Assure copy/binding sheet are filed and inter office to accounting

Scan and email files to clients and staff member.

Maintain a neat and safe area in an office of three.

Distribute mail though out the building when help was needed.

In and out bound call as well and directed them to the right person.

CCS, Portsmouth, NH 12/2008-06/2010

Customer Service Rep

Responsible for managing accounts by disputing account with various debtor/client.

Verify accuracy or discrepancies on weekly incentive pay adjustment reports.

Closed accounts.

Assist in answering calls and assuring they are transferred to the appropriate representative.

Assure a safe environment by following protocol.

Maintain a clean and neat area for client visitors.

Received in and out bound call.

EDUCATION

Monroe High School, New York, NY

Ashworth Collage, Online Collage.

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