Customer Service Manager

DAV I D K. SYERS

*** ****** *******

Mineola, NY. 11501

Cell: 718-***-**** Home: 516-***-****

E-mail: ***********@*******.***

EXPER I E NCE :

August 2013 - I NOVALON, I NC.

Present Medical Data Collector

Collect and review medical documents including progress notes, lab results and

correspondence utilized for chart evaluations. Ensure coding accuracy and timely

submission of files for processing and analysis.

December 2012 - W I NT H ROP U N I V ERS I TY HOSP I TAL, M ineola, NY

Present Volunteer

Healthcare Information Management Office: Assist in the preparation of

outgoing documents, including patient charts, lab work and consultation details.

Wound Healing Center: Assisted in the preparation of patient files and charts

and filing of progress notes, tests and correspondence.

April 1996 - T H E M IC H E LANGE LO H O TE L, New York, NY

November 2010 R eservations M anager (09/07- 11/10)

Supervised reservations department to ensure excellent customer service.

A ttended to VIP client amenities and enhanced guest relations by utilizing

strong customer service skills. Analyzed finances and updated current and

f uture rates to achieve maximum revenue.

Assistant Manager (06/01-09/07)

Oversaw Front Desk, PBX, and Door/Bell staff. Resolved guest inquiries and

a ttended to individual guest requests. Managed inventory control and

purchasing of front office departmental supplies. Managed billing and

collections.

Refreshment Center Manager (01/99-06/01)

Supervised Refreshment Center staff. Hired and t rain staff in purchasing and

receiving of supplies. Maintained inventory control including detailed monthly

i nventory check. Performed daily accounting to verify revenue earned and

spending costs.

F ront Desk Agent/Relief Night Manager (04/96-01/99)

Performed all front desk operations, including automated reservations and

check-in/out procedures. Assisted front office supervisor in coordination of all

g roup guest requirements, including tour package organization.

December 1993 - R A MADA I N N, Norwalk, CT

April 1996: N ight Audit Manager (5/95-4/96)

Supported Rooms Divisions Manager in coordination of all front desk and

housekeeping operations. Researched and implemented improvements in

accounting procedures to maximize efficiencies in hotel revenue t racking and

verification. Interviewed and hired all night auditors; trained and supervised

n ight audit staff.

Night Auditor (12/93-5/95)

Responsibilities included processing all financial reports for departmental

managers; verifying accounting for all hotel revenues; managed security

p rocedures to ensure hotel and guest safety. Cross-trained in Food and Beverage,

M aintenance and Housekeeping management procedures.

DAV I D K. SYERS Page Two

E D UCAT IO N :

Certified P rofessional Coder, June 2013

A llied Schools, Laguna Hills, CA

Courses completed: ICD-9; ICD-10; CPT; HCPCS; Medical Terminology; Anatomy and Physiology

B.S., Hotel and Restaurant Management

U niversity of New Haven, West Haven, CT

School of Hotel, Restaurant and Tourism Administration

ADD I T IO NAL QUAL I F ICAT IO NS :

Fluent German; conversational French

Experienced with computer software, including Microsoft Office Suite, Opera, SynXis, Fidelio, CLS,

I nnstar Computer System

Contact this candidate