Customer Service Manager

Scott Klossen

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**** *. ** ** ***.** Kansas City MO, 64112 816-***-**** *********@*****.***

EDUCATION

University of Missouri Kansas City Kansas City, MO

Henry W. Bloch School of Management December 2013

Bachelor of Business Administration – Finance

GPA 2.9

Longview Community College Lee’s

Summit, MO

Associate of Arts – Business May 2010

INTERNSHIP EXPERIENCE

Northwestern Mutual Financial Network Kansas City, MO

Financial Representative Intern February 2012-May 2012

• Met and consulted with potential clients to present investment opportunities

• Collaborated with senior reps to fulfill client financial planning needs: asset and income

protection, trust services, retirement solutions, employee and executive benefits, etc.

• Built strong foundation of knowledge in investments, financial planning and retirement, estate,

and business analysis

WORK EXPERIENCE

KC Supply Company, Inc. Kansas City, MO

Warehouse Manager July 2012-present

• Maintain receiving, warehousing, and shipping operations by initiating, coordinating, and

enforcing program, operational, and personnel policies and procedures

• Oversee maintenance of physical condition of warehouse by planning and

i mplementing new design layouts; inspecting equipment; issuing work orders for

repair and replacement

• Supervise and direct the control, receipt, movement, and accuracy of inventory

• Leads and conducts annual physical inventory activities

True Value Retail Distribution Center

Grandview, MO

Orderfiller June 2008-January 2012

• Worked with team to accurately fulfill the daily needs of the customers

• Collaborated with supervisors daily to improve and implement layout of warehouse to improve

safety and procedures

• Operate machinery in smart and efficient manner to ensure the safety of everyone around me

Heiman True Value Grain and Lumber Holden, MO

Customer Service/Laborer/Delivery May 2004-May 2008

• Worked with team daily to fulfill and complete the delivery of goods to contractors and customers

• Maintained and tracked levels of inventory, ensuring sufficient quantities were always available

ADDITIONAL SKILLS

• Skilled with AutoCad and Solid Works design software

• Life, Accident and Health Insurance License

• National Junior Honor Society, graduated 8th out of 120 with 3.8 GPA from Holden High School

• Good with Microsoft office products Word, Excel, Access.

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