Customer Service Sales
Resume:
Sohaila Karim
Toronto, Ontario M2J 4X7
**********@*****.***
OBJECTIVE: To obtain a position in a progressive environment where my
skills and abilities will allow me to grow as a member of an effective
team.
HIGHLIGHTS
. 8 years of customer service experience
. Excellent interpersonal and communication skills in working with
diverse groups
. Willing and eager to learn, able to learn new information - systems
quickly
. Adaptable and co-operative
. Able to work without supervision as well as supervise and train others
. Proficient in MS Word, Excel, Internet and Word Perfect
WORK EXPERIENCE
Legal Assistant 2004-2013
Jane Harvey Associates
. Perform Administrative duties, (maintaining files in alphabetical
order, Supply Sheets for ordering, answer a multi-line phone, arrange
for courier, mail in/out), greeting clients, producing documentation
(i.e. Statutory Declarations), and scheduling appointments
. Train Co-op students and volunteers regarding daily responsibilities
. Draft Wills / Power of Attorneys (Personal Care and Property) /
Letters/ Separation Agreements/ Real Estate / Divorce / Litigation
(General Law) Affidavits, Agreements, Demand letters, Litigation,
Business (Incorporation of Numbered or Name Companies)
. Knowledge of Divorce Mate / Support Mate Software
. Process daily cash, debt, and credit card transaction, balance cash
receipts and deposits
. Responsible for opening and closing of office
Sales Advisor 2002-2004
Ark e Tail
. Provided quality customer service in a polite and professional manner
. Ability to handle irate individuals in a patient and compassionate
manner
. Strive to maintain customer satisfaction and answer customer questions
and concerns
. Professionally answered incoming calls and directed to appropriate
personnel
. Direct customers to appropriate services, and individuals to
appropriate personnel
. Promoted Visa & Master Card promotions/ Insurance/ Primus Canada /
Telus Cell Phone Co.
Sohaila Karim 416-***-**** Page 2
Senior Sales Associate
2002 Picture Picture
. Provided quality customer service in a polite and professional manner
. Ability to handle irate individuals in a patient and compassionate
manner
. Strive to maintain customer satisfaction and answer customer questions
and concerns
. Processed daily cash, debt, and credit card transaction
. Responsible for opening and closing, balanced all cash receipts and
deposits
Administrative Assistant
2001-2002
George Brown College Dental Office
. Performed administrative duties, (maintaining files, record systems,
answering a multi-line phone, greeting clients, filing and completing
reports)
. Knowledge of Abel dent & Practice Makes Perfect Software
. Enter Data into ledger and / or computerized systems
. Responsible for opening and closing; balanced all cash receipts and
deposits
Receptionist / Data Entry
2000 - 2001
Access The World
. Performed administrative duties, (maintaining files, record systems)
. Answered a multi-line phone
. Trained new employees regarding daily responsibilities
. Enter Data into ledger and / or computerized systems
Sales Advisor 2000-2002
Omega Direct
. Provided quality customer service in a polite and professional manner
. Ability to handle irate individuals in a patient and compassionate
manner
. Strive to maintain customer satisfaction and answer customer questions
and concerns
. Professionally answered incoming calls and directed to appropriate
personnel
. Knowledge of all products, merchandises services
. Promoted Visa & Master Card promotions/Credit card Insurance,
Political Campaigns, etc.
EDUCATION
Dental Office Administration
2002
George Brown College
Ontario Secondary School
2000
Georges Vanier S.S. (Ontario Secondary School Diploma)
Reference available upon request
Contact this candidate