Customer Service Supply Chain

Jean-Paul Poirier

**** **** **** *****, **** Jordan, UT 84081 801-***-****

************@*****.***

Education:

Masters of Business Administration

**** - **** ********** ** ****

Salt Lake City, Utah

Studies included:

Logistics & Operations Mgmt

Supply Chain Mgmt

Project Mgmt

Six Sigma/Lean Theory

Managerial Finance

Negotiations Leadership

Corporate Strategy

Business Admin

Supply Chain Management - Bachelors of Science

2001 - 2005 Weber State University

Ogden, Utah

Studies included:

Logistics & Operations

Economics

Procurement

Inventory Mgmt

Forecasting

Transportation

Work Experience:

Manufacturing Supervisor, Transcatheter Heart Valve Division

11/2011 - (Current) Edwards Lifesciences

Draper, Utah

- Management of 30 full-time and temporary employees

- Multi-faceted supervision including manufacturing, boxing, material

handling, and clerical

- Maintain six distinct product lines including subassemblies, finished

goods, and chemicals

- Completed three production line transfers including qualification

validations for PQ/PPQ

- Developed a powerful strategic interviewing initiative to hire and retain

strong talent

- Leaned mature production lines to include flattened documentation,

streamlined processes, reduction of work-in-process, documentation, and

cycle times with increased productivity

- Primary coordinator of manufacturing priorities including level loaded

production and staffing resources

- Reduced inventory stock out levels by utilizing a two-bin kanban system

as well as PFEP

- Environmental Health Safety Coordinator for entire clean room of 100+

operators

- Routinely seek to develop others to establish strong corporate culture

and empowerment

- Auditing experience gained for multi-regulatory agencies including FDA,

DEKRA & JPAL

Buyer/Planner II, Minimally Invasive Systems Division

08/2008 - 11/2011 Edwards Lifesciences

Draper, Utah

- Primary forecasting and demand planner for the CSS division with 800+

SKU's

o MIS forecast accuracy increased 15% from a 78% baseline to an achieved

93%

o EPC forecast accuracy increased 29% from a 53% baseline to an achieved

82%

- Improvements were achieved using the Holt-Winters forecasting model

including linearized smoothing and exponential forecasting techniques;

Lewandoski forecasting model

- Facilitated S&OP meetings which included key members of product families

- Managed two vendors including the purchase of up to 30 million dollars

per year

- Maintained target goals for inventory management including excess and

obsolescence accumumulation as well as inventory turns for finished goods

- Reduced cycle time of inventory through WIP status to finished goods

inventory by 25%

- Acted as gate keeper between vendors and various internal stakeholders

Customer Service Representative

05/2008 - 08/2008 Hanjin Shipping

Salt Lake City, Utah

- Customs preparation for the Northwest U.S. ports including Vancouver

- Continued development of excellent written and verbal communication

skills through world ocean export transportation and offices

- Held several accounts and acted as primary contact to assist with

handling issues

- Delivered high levels of customer serve and satisfaction

Distribution Team Advisor

06/2007 - 05/2008 Schreiber Foods, Inc.

Logan, Utah

- Facilitated the shipment of nine million pounds per week of store

brand/private label cheese

- Managed 30 partners during an off-shift within a 233,000 sq. ft.

distribution center

- Assisted with high level, continual improvement projects including new

customer integration/adoption, reconfiguration of distribution center

layout, and structuring the channel for all the distribution team advisors

domestically

- Developed strong interpersonal and communication skills

Traffic Coordinator

12/2005 - 06/2007 Evergreen Shipping Agency (America) Corp.

Draper, Utah

- Managed and maintained closely regimented schedules of containerized

vessel sailings

- Utilized several online computer applications and export control

processing tools

- Developed strong planning and organizational controls for several

different vessel services to various ports around the world

Senior Shipping Clerk

04/2004 - 12/2005 Systemic Formulas, Inc.

Ogden, Utah

- Maintained inventory levels using forecasting theory and kanban system

- Handled the procurement of shipping supplies, implemented just-in-time

inventory theory, and reduced inventory shortages

- Achieved high degree of customer service while introducing many

contemporary supply chain concepts which gained high efficiency levels

ASSOCIATIONS & CERTIFICATIONS

- JD Edwards Enterprise System (Manufacturing/Distribution/Warehouse) Super

User

- SmartSolve (Quality Management System) Manufacturing Initiator/Owner

- Kronos/PeopleSoft User/Learning Management Systems User

- TeamCenter/PDM ECR Initiator

- Blue Mountain Assets, Preventative Maintenance, and Calibration

Technician

- Proficient Knowledge of Microsoft Office including Project, SharePoint

and Access

SYSTEMS KNOWLEDGE

- Six Sigma Green Belt Certification - 12/2011

- AHA First Aid CPR AED Certification; Valid 10/2012 - 10/2014

- Talent Optimization Acquisition: 11/2012

- Situational Leadership Modules I & II: 09/2012

- Bloodborne Pathogens Training: 01/08/2013

- 12/2005 - (current): Council of Supply Chain Management Professionals

- 09/2011 - (current): American Society of Quality

- Situational Leadership II / Performance Assessment Training

- Advanced WinQsb, Microsoft Office Suite, ProModel & Simulation Knowledge

Contact this candidate