Customer Service Representative

Linda Hemmons

**** *. **** ***** **

Burbank, IL 60459

Cell Phone 630-***-****

Email ****.*******@*****.***

Objective

I desire to work for an employer who values the retention of existing and

future clients with an unwavering commitment to excellent customer service.

Summary of Qualifications

13 years of experience with property and casualty insurance including

customer service, underwriting, billing, processing SR-22's, compliance,

training and managing employees. I am dependable, honest, and ethical. My

strengths are attention to details, problem solving abilities and

analytical skills.

Professional Experience

Alan Erickson Insurance Agency Customer Service Representative

March 2013 - Present

Handle customer inquiries, complaints, billing & payment solutions, and

service requests. Quote new business. Process payments, applications, and

policy changes. Contact clients for payment. Run remittance reports.

Western Ave. Nissan Cashier/Operator

January 2013 - November 2013

Cashier for busy service department. Balance drawer, file invoices, &

answered phones for service center and dealership.

Query Insurance Agency Customer Service

Representative April 2010 - September 2011

Independent agency working with Applied Management Systems. Quoted new

business, processed renewals, made policy changes. Processed claims, & took

payments.

Hill Country Insurance Customer Service Representative October 2009

- March 2010

Reviewed entire book of business for proper tier placement and applicable

discounts. Scanned documents to service center, processed policy changes

and took payments.

Apple One Employment Temporary Employee April 2009

- October 2009

Reviewed scholarship applications for errors and missing information. Data

entry of scholarship applications. Sorted and distributed mail. Purged

files for storage. Issued payments to colleges for applicable scholarships.

Did daily mail outs.

Lynn Hemmons Page (2)

Murray Insurance & Financial Account Executive July 1999 -

July 2005

Handling calls related to rate increases, company mandated changes such as

new home owner's policy in Texas and rate increases up to 60% for an agency

with 8,600 policies in force. Multi-lined existing clients

discussed coverage's and increased them as needed. Multi-lined existing

clients as their needs indicated. I processed brokered renewals and

transitioned brokered policies to captive company. Identified and worked

directly with service center on systems and underwriting errors. Achieved

highest retention level in district during multiple rate increase and

company mandated changes such as credit scoring. I resolved complex system,

billing and underwriting issues. I coauthored a training manual. I trained

and oversaw new employees in customer service, receptionist, and filing

positions. I initiated field underwriting procedures which reduced

exposure to E&O claims. I achieved highest retention level in the district

during rate increases of up to 60%.

Heritage General Agency Underwriter

September 1998 - July 1999

Reviewed individual applications for non-standard auto insurance policies

to determine if the risk was acceptable based on company guidelines.

Contact prior insurance carriers to verify coverage dates and driving

histories. Processed SR-22's according to state mandated laws. I manually

calculated premiums. I processed up to 40 policies per day and maintained a

consistently low error ratio.

Education

Special Courses and Seminars

C.I.S.R. Designation from the National Alliance of Insurance Representative

Texas Windstorm Seminar

Special Investigation Claims Seminar

Home Restoration Seminar

Customer Service Workshop

National Flood Insurance Workshop

Formal Education

Rock Valley College from 1992 - 1993 received 29 credit hours

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