Customer Service Manager

Location:

Posted:

December 15, 2013

Roxanne Spatig PO BOX **** YPG, Arizona *****

928-***-**** ********@***.***

Key Skills

Office Skills: Customer Service, Filing Database & Records Management, Administrative Support Reports &

Spreadsheets, Complaint Handling, Data entry (40 WPM), Cashiering

Computer Skill: MS Office (Word, Excel, PowerPoint, Access), Windows Vista/XP

Experience

Shell, Yuma, Arizona Cashier, 8/2013-Present

• The ability to handle a variety of customer service tasks and resolve customer issue with expediency.

• Rotating and stocking shelves

• Clean restroom and beverage area.

PetSmart, Yuma, Arizona Lead Cashier, 9/2004 - 10/2011

• Excelled in role requiring the ability to handle a variety of customer service tasks and resolve

customer issue with expediency.

• Trained new employees on compliance of the company and job operation.

• Recommend additional products and services to Pet Parents that will meet their needs. Stock and face

items and put away returns.

• Support UPC Coordinator with Advertise price change, assist Manager with building end-caps, and

reset plan-o-grams.

U.S. Coast Guard Exchange, Honolulu, Hawaii UPC Coordinator, 6/1998 - 7/2001

• Maintained price integrity with daily price change. Input advertised sales prices into POS system.

• Assist the Buyers with orders, coordinate and maintain open to buy and closed files, set up the

inventory, pricing, filing invoices, and taking special orders.

• Oversee merchandise transfer and price reduction form to database. Generate all reports to District

Manager on a weekly and monthly basis.

• Consistently praise by management for the quality and timeliness of report, attention to detail,

exemplary customer service delivery and team-player attitude.

• Awards Received:

o Associate of the 2nd Quarter 1999

o Associate of the 3rd Quarter 1998

Education

Arizona Western College: General Business AAS 2012

Microcomputer Business Application AAS 2012