Administrative Assistant Customer Service

Toni Boyd • 646-***-**** • *********@*****.***

*** ***** *** *******, ** 30315

Extensive Administrative background across a variety of industries utilizing the following

skills: detail oriented, problem solver, capable of prioritizing tasks and responsibilities,

dependable, mature and stable professional administrator, computer literate with excellent

verbal and written skills.

EDUCATION

Bachelors of Science Biology Russell Sage College Troy, NY

AS Degree ASA Institute Business & Computer Technology Brooklyn, NY

EXPERIENCE

Medical Scheduler Current

Peak Health Solutions Roswell, GA

Follows opening and closing procedures according to office guidelines.

Books, coordinates and reschedules patient appointments as needed.

Fills out and distributes physicians’ daily schedule sheets for the following day.

Completes daily attendance log for all providers.

Maintains and updates current information on physician schedules ensuring that patients

are scheduled properly.

Obtains and enters new patient demographics; updates patient information, as necessary,

in computer system to maintain accuracy for billing.

Obtains insurance information; may require verification by contacting insurance

companies

Applies billing codes accurately at check out; schedules return appointments at check out.

Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Administrative Assistant 2009-2013

Albany Medical Center Albany, NY

Record and report critical lab results to attending physicians.

Register patients; collect insurance info, third party verifications, HMO’s, NYS Medicare

and Medicaid etc

Filing, answering phones, faxing.

Obtain medical records from outside facilities as requested. Explains hospital policies,

financial responsibilities, privacy practices (HIPPA)patients Bill of rights

Obtain signatures for Health care proxies, hospital consents, and assignment of benefits.

Input for bed assignments, transfer patients via HEV.

Customer Service Representative 2006 - 2008

Intermedia Marketing solutions Orangeburg, SC

Advertised and sold products on behalf of Verizon.

Greeted and reviewed consumer’s home phone services as well as Internet services.

Inbound, outbound, and transferred calls.

Diagnose and resolve technical hardware and software issues involving internet

connectivity, and email clients.

Data entry and removal, both alpha-numeric and numeric via customers purchase

approval using Excel

Deliver service and support to end-users using and operating automated call distribution

phone software, via remote connection or over the Internet

Administrative assistant 2004 -2006

Bronx Medical Health Services/ Pain and Relief Bronx, NY

Register patients, verified insurance via third party

Filing, answering phones, faxing, coping, mailing/sorting, contacting physicians to

request information.

Typing correspondence, proofreading, scheduling appointments and calendaring, setting

up for meetings, travel arrangements for physicians.

SKILLS

Microsoft Word, Excel, Power Point, Outlook, Quickbooks Windows OS, MAC OS.

SIEMEN, Soarian Financials, Soarian Clinicals, HDX, HEV, Mckesson, Medical

terminology

Contact this candidate