Technology Analyst/Network Analyst

*** ***** ****

Corinda, Brisbane

Queensland- ***7

Ph: 048*******

TECHNOLOGY ANALYST

An IT professional with knowledge of the software development lifecycle

stages and its development methodology to be able to comply with the

requisite operational and quality expectation. Competency in developing and

reviewing artifacts (code, documents, unit test artifacts), performing

validation activities (functional, integration, system, user experience).

Acquired skills to work on 'Go live' activities as per the implementation

plan in order to enable productionization of application without any issues

and respond to production issues and arrive at a solution. Ability to

assimilate and utilize emerging technologies.

Australian ACS [Australian Computer

skill Society] accredited Computer

assessment : Network and Systems Engineer.

TECHNICAL PROFICIENCIES

Environment Windows, UNIX, Eclipse

Programming JCL,COBOL,CICS,C,C++,ASP.NET,SQL,

XML, HTML, JavaScript, J2EE,8085

Assembly Language, UNIX

Tools AT&T Route-It Tool, Verizon

Network Manager, BT Call

Management Tool, AAPT- ACS Routing

control Tool, Rational Test

Manager, Rational Clear Quest 7.0,

Rational Quality Manager,

Microsoft Office,

Adobe Photoshop(basics)

Professional experience

Experience: 4.1 yrs

INFOSYS LTD, Chennai, India

Routing Control Services Apr 2011 -

March 2013

Voice Application Services June 2011 -

March 2013

Routing Control Services:

Client : American Express

Role : Technology Analyst

Project involves in coordinating with various vendors across the globe for

designing, building and configuring the network level routing solutions for

their Call centers .In keeping with the changing business needs,

enhancements to the existing applications are also carried out.

Responsibilities:

. Designing of network level call flows.

. Ordering of tool free numbers, announcements, provisioning of new

terminations.

. Creating/Modifying call plans at network / carrier level using various

network routing tools.

. Preparation of Test Specifications for Call Flow.

. Working with multiple vendors for various types of change requests.

. Validating End-to-End call flows.

. Consultation for projects migrated from legacy platform to VR.

Technical Exposure:

AT&T Route-It Tool, Verizon Network Manager, BT Call Management Tool, AAPT-

ACS Routing control Tool

Voice Application Services

Client : American Express

Role : Technology Analyst

This project involves in providing routing solutions for US based leading

Credit Card Company which has a Contact center system built over Cisco ICM.

Project involves in understanding the existing Contact Center system that

involves components such as VRU (Voice Response Unit), PBX (Private Branch

Exchange), CTI (Computer Telephony Integration) and Agent desktop

application and providing production support and maintenance support to the

existing system. In keeping with the changing business needs, enhancements

to the existing applications are also carried out.

Responsibilities:

. Preparation of Call flow design to define routing targets using Cisco

ICM Script editor.

. Configuration of Service, Skill groups, Label, etc. in Configuration

Manager,

. Preparation of Test Specifications for Call Flow,

. Testing of Scripts using Call Tracer

. Creating and scheduling call plans in AT&T Route-IT.

. Vector programming/scripting in Avaya PBX site Administration Tool.

. ICM monitoring and troubleshooting

Technical Exposure:

Cisco ICM 7.0, AT&T Route-It Tool.

INFOSYS LTD, Chennai, India

Streamer Device Requirement Project

Oct 2010 - Apr 2011

Client : Comcast Cable Inc.

Role : Senior Systems Engineer

To gather requirements for a streamer device. Perform detailed analysis on

such commercially available devices covering WiFi 802.11 a/b/g/n support,

communication standards and infrastructure for MoCA support, Wireless Wifi

and Backhaul networks. And to handle ad hoc requests related to Comcast

data, video and voice services.

Responsibilities:

. Respond to issues assigned, do analysis, suggest or implement work

around

. Communicate to all the stake holders and close the issues as per

agreed timelines

. Participate and prepare knowledge transfer sessions, document the

understanding, take on shadow support

. Negotiate with stakeholders using adaptive and assertive communication

skills

. Plan and organize own/team activities

. Prioritize and handle contingencies to meet set goals and objectives

INFOSYS LTD, Chennai, India

Wellpoint group system (WGS) data setup Project

April 2010 - Oct 2010

Client : Wellpoint Inc.

Role : Systems Engineer/Test Analyst

To set up 'test data' for System Integration Testing of the Agent Desktop

application. This activity involves detailed analysis of test data request,

setting up the required data as defined in the request with Mainframe as

the base platform.

Responsibilities:

. Data mining from the WGS repository(DB2)

. Test data creation for new requirements

. Duplicate data creation for repetitive analysis

. Fine tuning of data

. Ensure the validity of data created

. Handle ad-hoc requests form the production and testing team and the

client Business Analysts

. Conducted detailed study on the background of the requests for data

creation

. Prioritize the request as per the SLA

. Client interaction to have a better understanding about the data

request

. Conduct training sessions for the new members of the team

Technical Exposure:

Rational Test Manager, Rational Clear Quest 7.0, Rational Quality Manager

INFOSYS LTD, Chennai, India

ECCT QA SUPPORT FOR SSCR - Project

March 2010 - April 2010

Client : Wellpoint Inc.

Role : Systems Engineer/Test Analyst

Providing manual testing solution for web based application WellPoint

Advocate Workstation which involves Analyzing the Design document, Test

Planning, Test Script Development, Test Execution and Test Reporting &

Metrics.

Responsibilities:

. Defect reporting

. Defect Retesting and tracking of defects to closure

. Test data requirement identification/maintenance

. Risk based prioritization

INFOSYS LTD, Chennai, India

Precert USG DOCSIS compliance - Project

Feb 2009 - Aug 2010

Client : Comcast Inc.

Role : Systems Engineer/TestAnalyst

Testing of DOCSIS-2.0 and next generation DOCSIS-3.0 devices. The device is

a combination of Wireless router (with 802.11g wireless capabilities),

eMTA, Cable Modem and Cordless base station. Verification of voice and data

service functionality provided by the eMTA devices. It also involves

testing of the Wireless router functionality of the device and testing the

Data features provided by the network

Responsibilities:

. Coordination with onsite coordinator/ Delegate tasks to offshore team

. Test Cases preparation/review

. Test data requirement identification/maintenance

. Risk based prioritization

. Test case execution

. Defect reporting

. Defect Retesting and tracking of defects to closure

. Reporting of Summary and Execution status to all concerned.

EDUCATION AND CREDENTIALS

Professional recognition:

GEM AWARD -awarded by the Director, Amex CCCS (Contact Center Capabilities

& Services), for consistent excellent performance through out the project

and successful rollout of a number of projects with 0% defects.

Bachelor of Technology (Computer Science)

St Joseph's College of Engineering and Technology, Kerala, India

PROFESSIONAL CERTIFICATION

. Generic Training (Basics of C, C++, RDBMS, Algorithm Analysis, UNIX,

Web Technologies) at Infosys, Mysore, India.

. Mainframe Technologies (JCL, COBOL, CICS, DB2) at Infosys, Mysore,

India

. J2EE Training(Java, J2EE,Oracle and XML) at Infosys, Mysore, India

. Infosys Quality Foundation Certification at Infosys, Chennai, India

. Telecom Datacom Certification at Infosys, Chennai, India

Academic Projects

DIGITAL WATERMARKING

Aug 2008 - Oct 2008

Role : Team Lead and Member

Scope : To enable users to watermark images and videos. Provisions for

visible watermarking, invisible watermarking and fingerprinting are

provided

Technology: J2EE

DISCUSSION FORUM Oct 2007-Nov 2007

Role : Team Member

Scope : To create a forum where users can post their queries and

also express their views on others posts.

Technology: ASP.NET

STUDENT DATABASE MANAGEMENT

Oct 2005 - Nov 2005

Role : Individual Project

Scope : To store and manipulate student personal & academic details

Technology: C

SEMINARS TAKEN:

Semantic Web

An evolving extension of the World Wide Web in which the semantics of

information and services on the web is defined, making it possible for the

web to understand and satisfy the requests of people and machines to use

the web content.

INTERESTS:

Driving, listening to music

REFEREES:

PROFESSIONAL:

1. Manu Namboothiri

Technology Analyst

INFOSYS Australia

Docklands, Victoria

Landline: 039*******, Mob: 043*******

2. Deepshikha Sharma

Project Manager

INFOSYS Ltd, India

Ph: +91-988*******

3. Theresa Alex

Senior Software Engineer

INFOSYS Ltd, India

Ph: +91-960*******

PERSONAL:

1. Blesson Chacko

Electrical Engineer

Condamine Electric Company

Dalby, Queensland

Australia

PH: 042*******

2. Binu Mathews

SOE Engineer

NEC Australia

Darwin

P: 040*******

Contact this candidate