Customer Service Manager

Sonji Gill-Yancy

**** *** **** ***** **

Acworth, Georgia 30102

312-***-****-Cellular

acborz@r.postjobfree.com

Career Summary:

• Ensure that all core values are consistently demonstrated with every employee on board.

• Creatively foster a healthy progressive working relationship by cross-training and empowering staff.

• Aggressively and proactively produce great customer service scores towards gaining a competitive

advantage.

• Monitor expenditures, labor and revenue for an impressive positive budget.

• Cultivate and spearhead an environment that puts “safety first”.

Certificate:

American Medical Technologist, Park Ridge, Illinois

• Registered Medical Assistant (Awarded 07/03)

Education:

South Suburban College, South Holland, Illinois, 8/2011 to Present

• Registered Nurse-Prerequisites.

American Intercontinental University-Online, Atlanta, Georgia,

• Dual Degree: Master of Business Administration with a concentration in healthcare and

Master of Human Resource Management

Robert Morris College, Chicago, Illinois

• Degree: Bachelor of Business Administration

Olive Harvey College, Chicago, Illinois 08/89

• Certificate: Pharmacy Technician (License Awarded 08/89)

Robert Morris College, Carthage, Illinois

• Diploma: Medical Assistant (Awarded 05/85)

Professional Experience:

Piedmont Physicians Group, Atlanta, 08/12 to present

Practice Manager

Epic Super User

Manage day to day operations for an Internal Medicine and Family Practice office for several providers,

review department financial and account receivable statements, spearhead customer service initiatives, serve

as a champion and a liaison for internal and external constituents. Support and anticipate the needs of the

providers and staff.

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Train and support Go-Lives

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MacNeal Family Medicine Residency Center, Berwyn, 06/06 to 08/12

Clinical Manager of Operations and Interim Manager for Urology & Family & Sports Medicine.

Successfully managed a team comprised of (36) Residents, (13) Faculty Physicians, (10) Medical Assistants,

(1) License Practical Nurse, (2) Registered Nurses and (15) clerical staff inclusive of a Coder/Charge Entry

Assistant.

My primary responsibilities are to facilitate and promote a leadership philosophy and style to drive the

Mission and Vision, Facilitate weekly Tactical, Staff and Faculty meetings, Oversee the Disease Management

process, Award staff, Inspire a culture of success through education and positive

behaviors, Review financial Variance and Labor Stats reports, Perform annual reviews; and

develop and implement system for Electronic Medical Records (EMR) programs.

Ravenswood Medical Professional Group, Chicago, 08/04 to 02/06

Medical Office Supervisor (Family Practice Office)

Accountable for the operations of two small practices with approximately 30 clinical/clerical employees. All

employees were personally cross-trained and competencied annually in order to provide high quality patient

care and physician support. All Human Resource duties.

Illinois University of Chicago Group, Chicago, Illinois 06/00 to 12/02

Pediatric Medical Assistant – Team Leader/Interim Manager (Family Practice Office)

Train all clinical and clerical staff with Patient Assessments, Vitals, Hearing & Vision Screening, Ear

Piercing, Venipunctures and Injections etc. Registration, Billing, Medical Records

Professional Affiliations/Awards:

• Compassionate Caregiver-MacNeal Hospital 2010-2011

• Advisory Board Member – Bowen High School Visual and Performing Arts School.1990-2003.

• Member-Lambda Mu Omega Chapter, Alpha Kappa Alpha Sorority Incorporated. Present.

• Supporter- Upward Bound College Program.

References: Available on request

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