Human Resources Administration/Office Management

JOYCE KWAMENA-POH

**** ****** ******, ********* ** 21703. 301-***-**** ******.***@*****.***

SUMMARY

• Excellent communication skills; ability to relate to individuals on many levels. Coachable, quick learner.

• Reputation for dependability, flexibility, credibility; enthusiastic; strong commitment to team work.

• Organized, focused, and able to function effectively in a variety of roles under minimum supervision.

• Passionate about helping people; confident and self-motivated individual; willing to go the extra mile.

PROFESSIONAL EXPERIENCE

SNV USA, Bethesda, MD – May 2013 - present

Office Manager – Human Resources/Office Management/Executive Support

Responsible for the organizational management of the office. Handle a wide range of administrative and executive

support related tasks. Responsible for human Resources administration - benefits administration, process bi-weekly

payroll, process onboarding and termination paperwork; maintain personnel files. Maintain petty cash. Prepare and

maintain consultants’ contract agreements, and other program related support.

ASEA

Independent Associate (Part-Time) – July 2012 – present

Educate prospects about health benefits of the ASEA product. Use various methods to generate leads including setting

up displays at health fairs, and other community events, conducting monthly presentations, networking events, talking

to people everyday, and through referrals. Follow a simple process to convert prospects into customers.

• Use tools such as product videos, DVDS, CDs, group meetings, in-home meetings; and one-on-one consultations,

to educate prospects about the health benefits of the product and the company.

• Schedule follow up appointments via phone or in person, with team leader to answer questions, and or provide

additional information;

• Follow up with prospect to help them make a decision to become a customer or Associate.

COMMUNITY ASSISTANCE PROGRAM (CAP) – November 2011 – present

Independent Regional Outreach Coordinator (Part-Time)

Partner with medical facilities – mental health clinics, hospitals, medical clinics; social service agencies,

government agencies, employers, churches, and other organizations in the community to supply them with free

prescription discount cards to distribute to the people they serve. Participate in community events and through any

venue that reaches anyone who can use help paying for their prescription medications. Our cards have proven to be

of great benefit in helping people reduce their medication cost by an average of 55% on generics and 15% on name

brand drugs.

INTERFAITH HOUSING ALLIANCE, Frederick, MD – July 2007 to September 2011

Executive Administrator – Human Resources/Grants Management/Office Management:

Managed the Human Resources function; including benefits administration, 403 (b) retirement plan administration,

processed payroll, maintained all confidential employee records, performance management system, full cycle

recruitment - employee screening/hiring/orientation. Managed foundation and government grants – prepared grant

proposals and reports, researched funding opportunities to identify likely funding sources for specific projects and

programs. Provided support to the President and Board of Directors. Responsible for management of the office.

Managed vendor relationships.

Key Accomplishments:

• Developed tools that streamlined and organized HR paperwork for easy flow and processing of new hires,

benefits, leave, termination, and payroll paperwork, ensuring 100% compliance with various laws, and

regulatory mandates, and served as primary contact person answering management/staff questions on same.

• Did a major overhaul of HR filing system that improved records organization and restored full legal

compliance.

• Re-wrote employee handbook, served as a valuable reference and guide to employees, and an effective

management tool.

• Worked with senior management to create HR policies and procedures, including a hiring procedures policy.

• Revamped the employee performance system and evaluation process making employee goals/objectives easier

to measure, and promoted teamwork between supervisors and employees.

• Created a template for job descriptions for consistency, and revised all job descriptions.

• Played a major role working with senior management, to create systems and processes for the Fund Development

department.

• Jointly responsible in overhauling the organization’s marketing materials; creation of a new logo, and overhauling

the company’s website.

• Was primarily responsible for the development of a brand new health and wellness program focused on the

prevention and management of diabetes, and other chronic diseases, for senior residents in one of IHA’s apartment

complexes. Applied for, and received a grant to support this program from a new funder, and managed the grant.

• Suggested the implementation of payroll deduction to encourage staff charitable giving. Suggestion was adopted

and resulted in over 75% employee participation.

LASER FINANCIAL GROUP, Kensington, MD – March 2006 – July 2007

Independent Financial Planning Consultant

Provided financial planning education and services to individuals. Generated leads from, advertising, networking

events, talking to people, and client referrals. Conducted regular seminars to educate prospects about products and

services. Conducted in-home consultations with prospects a. Provided continued customer service for clients after

accounts were set up.

DIVERSITY SERVICES, INC. – Washington, DC - September 2005 – February 2006

Office Assistant/Call Center Operator (Temporary Assignment):

Assignment - FEMA Project for Bechtel National, Inc., Frederick, MD

Trained new call center operators, added new users to web application database, answered phones and processed

customer requests to web application.

AFRICA ACTION, Washington, DC - September 2003 – July 2005

Administrator (Human Resources & Office Management): Human Resources management, including full cycle

recruiting, benefits, maintained all confidential employee records, processed payroll, conducted new hire

orientations. Responsible for the administrative and organizational management of the office; handled board

relations - prepared meeting materials; prepared and distributed minutes. Handled all travel arrangements.

Provided support to the Executive Director. Worked closely with Accountant in fiscal monitoring and annual

audits. Managed donor database; processed all donations; prepared monthly/ quarterly reports. Maintained petty

cash. Managed vendor relations.

Key Accomplishments:

• Revised employee handbook.

• Handled the process of adding two new benefits; cafeteria and pre-tax transportation plans, to the benefits

package. The process included the investigation and selection of a company to provide related administrative

services.

• Successfully coordinated Africa Action’s annual Baraza (conference) for two consecutive years. This

covered handling all logistics including arranging all local and international travel and hotel arrangements for

conference participants, meeting locations, and meals/refreshments, and giveaways.

AFRICAN SERVICES COMMITTEE, INC. – New York, NY - August 1999 – April 2003

Administrator (Human Resources & Office Management):

Managed the Human Resources function of the organization. Processed payroll; benefits administration; maintained

and processed all confidential employee records, full cycle recruitment of candidates, conducted new staff

orientations. Handled daily office administration. Worked closely with Accountant in fiscal monitoring and annual

audits. Managed banking activities; maintained petty cash. Handled all travel arrangements. Managed vendor

relations. Handled Board relations. Prepared and distributed minutes. Supervised Office Assistant, Receptionist and

Interns.

Key Accomplishments:

• Revised employee handbook – served as valuable reference and guide to employees and an effective

management tool.

• Developed orientation system – helped new employees to settle into their jobs and the organization.

• Assessed, revamped and re-instated employee performance evaluation process. Employee goals/objectives

easier to measure, promoted teamwork between supervisors and employees, reduced evaluation completion

times.

• Revised and expeditiously managed transition into a new health insurance program. Increased enrollment

as a result. Organization saved money in premium costs and made higher employee premium contributions as

the same time.

• Overhauled weak areas within the domain of administration and implemented new procedures such as

employee time-keeping, check/petty cash requisition procedures, cash flow monitoring, check tracking, token

purchase and distribution tracking. Resulted in the smooth running of administrative operations, and especially

in conducting annual audits.

• Investigated and identified a Travel Agency for the organization.

TIDEWATER JEWISH FOUNDATION - Virginia Beach, VA- October 1998 – April 1999

Administrative Assistant:

Supported the Director of Gift planning and the Director of Marketing. Coordinated monthly seminars and

meetings.

UNITED STATES AGENCY FOR INTERNATIONAL DEVELOPMENT (USAID) Ghana, W/Africa – April

1993 – January 1998

Personnel/Travel Assistant:

Handled all aspects of Personnel and Travel Administration. Provided support to 108 Foreign Nationals; 15 U.S.

direct hires and 15 U.S. contract personnel. Drafted job descriptions, classified jobs, posted vacant jobs; screened

and interviewed applicants, negotiated salary and benefits, processed paperwork for new hires, maintained

personnel files, processed all personnel actions – disciplinary, terminations, promotions; coordinated annual

employee evaluation process.

Key Accomplishments:

• Quickly learned the many regulations and procedures associated with personnel administration, which resulted

in several promotions from a trainee position, reaching the top established grade for the senior level Personnel

Assistant.

• Designed and presented a series of personnel workshops to local employees. This helped explain and clarify

complex personnel policies and procedures.

• Played active role in the investigation, selection, and development of agreements for the provision of dental and

optical coverage for USAID assigned Foreign Service National employees.

• Played the lead role in the investigation and selection of three Travel Agencies for USAID.

• Trained colleague in travel duties to ensure full understanding of policies, procedures and regulations

associated with USAID sponsored travel.

• Together with Travel Assistant, processed and coordinated travel arrangements for 80 Ghanaian government

and private sector officials to a USAID sponsored Policy Conference in North Carolina. This covered preparing

travel authorizations, flight reservations, issuing tickets, and all other related travel requirements, including

visas. Exceptional performance of this major and complex task resulted in the receipt of USAID’s “On-The-

Spot” Cash Award. The successful performance of this task was a demonstration of an excellent understanding

of USAID travel policies and procedures, excellent relations with airline and Travel Agencies personnel; and

significantly contributed to the major success of the conference.

EDUCATION

Columbia University, New York – Masters in Public Administration.

University of Science & Technology, Ghana, West Africa – Bachelor of Arts (Social Sciences).

Computer Skills: Microsoft Office – Word, Excel, PowerPoint, Outlook.

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