Customer Service Sales

Linda Feagin

**** ****** **** ******** *****, SC, 29576, United States 843-***-**** *************@*****.***

Professional Experience

Wal-mart-Inc.: Surfside, SC, United States

Customer Service Manager February 2010 - Present

Provide customer service by greeting and assisting customers, and responding to customer inquiries and

complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in

performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers

when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Keep records of purchases, sales, and requisitions.

Daily improvement ideas on how to better function as a team.

Parker Hannifin Corporation: Mt. Holly, SC, United States

FPI/NDT QUALITY INSPECTION: August 2006 - August 2008

Interpret or evaluate test results in accordance with applicable codes, standards, specifications, or

procedures.

Interpret the results of all methods of non-destructive testing (NDT) such as acoustic emission,

electromagnetic, leak, liquid penetrant, magnetic particle, neutron radiographic, radiographic, thermal

or infrared, ultrasonic, vibration analysis, and visual.

Select, calibrate, or operate equipment used in the non-destructive testing (NDT) of products or

materials.

Highly sensitive fluorescent penetrant inspection for welding or casting imperfections.

Phi-bro Tech Inc.: Sumter, SC, United States

Quality Analyst October 1991 - December 2000

Conduct routine and non-routine analyses of in-process materials, raw materials, environmental

samples, finished goods, or stability samples.

Calibrate, validate, or maintain laboratory equipment.

Compile laboratory test data and perform appropriate analyses.

Complete documentation needed to support testing procedures including data capture forms,

equipment logbooks, or inventory forms.

Evaluate analytical methods and procedures to determine how they might be improved.

Identify quality problems and recommend solutions.

Interpret test results, compare them to established specifications and control limits, and make

recommendations on appropriateness of data for release.

Investigate or report questionable test results.

Monitor testing procedures to ensure that all tests are performed according to established item

specifications, standard test methods, or protocols.

Participate in out-of-specification and failure investigations and recommend corrective actions.

Perform validations or transfers of analytical methods in accordance with applicable policies or

guidelines.

Prepare or review required method transfer documentation including technical transfer protocols or

reports.

Receive and inspect raw materials.

Receive and inspect raw materials.

Review data from contract laboratories to ensure accuracy and regulatory compliance.

Supply quality control data necessary for regulatory submissions.

Write or revise standard quality control operating procedures.

Write technical reports or documentation such as deviation reports, testing protocols, and trend

analyses.

Coordinate testing with contract laboratories and vendors.

Develop and qualify new testing methods.

Ensure that lab cleanliness and safety standards are maintained.

Evaluate new technologies and methods to make recommendations regarding their use.

Identify and troubleshoot equipment problems.

Participate in internal assessments and audits as required.

Perform visual inspections of finished products.

Serve as a technical liaison between quality control and other departments, vendors, or contractors.

Train other analysts to perform laboratory procedures and assays.

Education:

Furman High, Sumter, SC, United States

High School Diploma, Jun 1983

Sumter Area Technical College: Sumter, SC

SPC- Quality Training in Laboratory Procedures, Jan 1992

Additional Skills

Trained in standardizing solutions used for testing in process product.

Trained in metal testing using Atomic Absorption (AA) machine.

Trained using X-ray refractometer machine.

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